Don Tortaco Mexican Grill

Wth? I’ve been coming to this place before it switched over to Don Tortaco… Getting one of two things. The have a buy two tacos get one free deal that they’ve had he entire time. So tonight I order two tacos and I only received two. So of course I inquired why not three and pointed at the sign. He said I didn’t mention it. Is this a new rule? I can read and it’s in plain view. Why should I have to mention it? Then he talks to the cook and tells me that she says it’s a special only on Tuesdays but she’s going to make it for me. Hmmm… On he door when you walk in there’s a piece of paper stating on Tuesdays tacos are a $ 1. Since my total for two was $ 4 (and some change) I’m sure that doesn’t qualify. I’m just upset that I actually tipped them a dollar (like always) and if I didn’t check my bag, would’ve been cheated on my B2G1 deal! Cmon! It’s not rocket science. Don’t turn around and then say it was my fault for ordering without mentioning a sign right above your head then say it’s a Tuesday deal. Own up to it!!!

Good food and great customer service when ever I come here. Close to my house and convenient parking. My go to place for Mexican food

Horrible customer service. First time I called ahead and ordered in hopes of saving time on drive to work. Showed up told cashier I was there to pick up… And that’s when they started cooking… Last visit very rude cashier, ignored customers Til she was good and ready then just hands receipt for signature no thank you or anything. I’ll make the longer drive for robertos instead

This place is near my house and great for a late night Mexican craving. Nothing special about the food but pretty awesome that it’s 24 hours.
Pros: 24 hours, convenient location, decent food.
Cons: Service is always poor and unpleasant. Quality isn’t consistent.
Will eat here again when I get the late night urge.

Unfortunately due to missing my Tamales; my feelings were hurt, lol. Seriously though I wish I could have tasted it it sounded so bomb. Although the food was good … Guess I’ll be back to pick Tamales up also to try their tacos. Also no jalapeño s. sad face. Spice lover over here. The cashier was patient and kind.

I hate cold food when it’s suppose to be hot. We placed a pick up order and they messed it up from the get go. I asked for sour cream on the side and not on the food itself. When my wife arrived home with the food and found out there was sour cream all over the nachos and worst part is that the sour cream isn’t soft it’s like a bit hard in texture. And the food was really cold. What in the heck? To top it off she didn’t get the drink order I also placed while putting my order for food. Apparently she cannot take drink orders until time of pick up. That just boils my bubble and will never consider going back. I just wasted money on food that is not edible, cold and not as good as it used to be.

We went here for enchiladas. They were COLD. Not just cool, actually COLD. Also, the building has some very unfortunate waste management issues and it smells like a sewer. Will not be going back.

Worst. Service. Ever.
I usually frequent this location for taco Tuesday and ALWAYS get soft tacos for 99 cents. I decided to bring my family in today and could not get a worst cashier. No greeting, but instead a hand gesture telling us to wait and then she disappeared to do other things without even a greeting. When ordering, she was rude and outright insolent when SHE made a mistake while taking my order. I left without ordering. Want a good Mexican restaurant in the neighborhood? Go to the Choice gas station on Rainbow.

I’ve always liked this place, down the street from my house and authentic Mexican dishes. The inside is nicer than most street taco places or hole in the wall Mexican restaurants. Seems like it might be under new management which has pushed me to write the review, the changes show and I am impressed. Food has always been made well and flavorful. Only reason they didn’t get 5 stars is their salsa bar is always out of limes. What’s Mexican food with limes ;)

Staff friendly. Dining area comfortable. Ordered 2 beef enchiladas. They had very little beef and a whole lot of vegetables.
Had to eat out of styrofoam with plastic utensils.
Too bad this was unpleasureable. Live right down the street. Will not be back.

This review is for the location on Decatur & Cactus. I went through the drive thru to order a carne machaca burrito & when I got home, I did not have carne machaca in my burrito. I had shredded beef (wet). Carne machaca is a dry, finely shredded beef meat. I went back to ask for my money back and the girl at the drive thru told me that there was carne machaca in my burrito and I got into a short argument with her. I told her carne machaca was DRY and she rolled her eyes and closed the window to go tell someone else. Another lady comes to the window and asked what the problem was and once again, I start arguing. She claimed that anywhere I went, I would get WET shredded beef as «carne machaca.» Which is ABSOLUTELY ridiculous because I have had REAL carne machaca at the Roberto’s on Buffalo and Charleston. My whole family is from Sinaloa, MX & we know what real carne machaca is. Don’t claim to have carne machaca on your menu when you DON’T! 1^st & last time I ever go here.

Food here is a down graded from Roberto’s I’ve given it multiple tries thinking maybe I am being too hard but the truth is there food is garbage I feel like I’m paying for scraps the only good thing I can say is that they have a third party Company that makes their desserts and those are delicious. The tres leches cake is my favorite but other than that I don’t recommend it at all!

This is the closet to Roberto’s I’ll get in my neck of the woods. It is what it is but what it is is different, but then again I think a lot of jumbo burrito places like this have all changed just a little from what they use to be in their glory days.
I remember driving home at 4 in the morning after a long night of partying and stopping by the 24hours taco shop to get these amazing fat I mean FAT burritos and carne Asada tacos withe tons of flavor and now they are all just meh. Enough to sad tidy your craving but not what it use to be.
This place is just like that. Like other locations the carne Asada is never crispy and a little on the salty side like I like then and the Asada fries… I am forming a sad face now the fries no matter how many times I ask them to fry the fries just so it’s more crispy it still comes out soggy when they serve it, with now taste. I think they should salt the fries a little before adding the topping.
Anyhow the chimichanga is good like everything else they serve it’s all good just not amazing. I come here a lot because I so like them although the size of the burrito seems more mans more smaller them Roberto’s.
I wish they would be consistent!

This will be My First And Last Time ordering in this place!
I ordered a Bean/​Cheese Burrito over the phone. When I took a bite, I heard a crack sound and I got scared! Thought I broke my tooth! I checked my food and found a Rock!!!
I went back to show them the Burrito w the Rock in it!!! And the employee with a Broken English had the nerve to ask me if I want another Burrito? Seriously??? I turned around and left as fast as I can!!! Ugh!

Do Not Eat Here! It smells like rotten eggs as you walk up and inside. They are not very friendly and do not cater to food allergies. The bathrooms are extremely dirty as well. They don’t really understand English either. I ordered a quesadilla and my cheese wasn’t even melted. Wow! Not a happy customer and they didn’t even care! Stay away from here everyone!

Don Tortaco is my late night addiction. That’s probably why I’m currently the duchess. They are so quick and easy. I usually walk in and out in 5 mins. My go to order is chicken tacos. They currently have a special when you buy 2 you get 1 free. I cant eat all three but a taco in the morning can’t be a bad thing. I also steal a lot of their green sauce. It’s delicious and I use one cup on each taco and a few for my chips if i get any. Sometimes I just want to stop in and get chips and 6 sauces. And I do. It’s a weakness! I’m a huge fan of the carne asada nachos. They are so big and delicious but I can’t order them a lot. It’s too much food for me and day two isn’t as good. I usually order them with a group and make people get ratchet with me. Still 5 stars for being open 24hr and always being there when I need a late night meal or taco fix. Thank you Don Tortaco.

People writing reviews about this restaurant not having the most proper of presentations and the allure of fine dining can go ahead and get their heads out of their asses now. This Roberto ’ s (let’s face it Don Tortaco is a silly name) is one of the cleanest and better maintained of the chains.
People who give this place 2 stars and below because of how loud the place was or how poorly the cashier understood their English are obviously oblivious to the fact that they are not at the Aria’s Sage. Don’t expect a server that explains your every meal and pairs your horchata with a certain type of meat, that’s not what they are, that’s not their appeal. Their target demographic is wasted partygoers who cannot function well enough to eat with cutlery and a napkin on their collar. Their goal is to offer food to those at home who can’t think of anything to eat and that goes out on a whim (wearing probably shorts, slippers, a baseball cap, a shirt from target, and a pair of sunglasses) just because greasy fatty food is better than a serving of microwaved leftovers which ‘s nutritional value has probably long hit the road.
tldr: Kathy P got pissed off about the sound of the COOK chopping FOOD in the KITCHEN, and I had to write a positive and insightful review to counteract her overdramatic and over exaggeration of the negatives of this restaurant.
P. S. DON’T TIP WITH CARD, THE OWNERS SNAG THOSE, WORKERS DON’T RECEIVE ANY OF IT. W T F RIGHT?
Update:
Their service has gone down drastically. I used to frequent this place but now I seldom consider it an option. One of their newest hires is the most bitter and cold-​spirited persons (yes that word does exist) I’ve seen work anywhere in a while.
Don’t get me wrong, I would dread the job as well, but I wouldn’t hold the customer at fault for providing the business required for her job to have existed in the first place. I feel like every second I spend deciding what to get as I walk into the door she gets more and more vicious looking. So menacing.
Anyway, food quality has tanked as well. I was generous with the 4 star from my previous review, and I’ll be generous yet again and put it down to 3 instead of the 2.5 I believe they deserve. Enjoy.

Good but not amazing.
Super cheap Mexican food that it’s the spot when your budget is tight (as is ours having just bough a house), and when you need something fast but not fast food. Tired of fast food typical options my husband saw this and offered to pick it up on his way home. 6 bucks for me 4 rolled tacos with sour cream guac and cheese. Rice and beans. The cheese made it a little too greasy but the beans were very authentic tasting.
My husband got the asada burrito. He loved it but was bummed it cost extra to add beans and rice.

Don Tortaco is within spitting distance of my place and that’s really the only reason I’ve been here a few times.
I’m pretty sure this place is exactly the same as Roberto’s. Are they owned by the same people? I have no idea, but their menu is identical.
The few times I’ve been here, I ordered the same thing that I get at Roberto’s: chicken nachos. It’s a few coins under $ 7 and is definitely enough for two people… or one person who is down with leftovers.
I don’t know, there’s something that is in these nachos that always kinda cramps my stomach so I generally don’t eat here unless it’s a food emergency and I’m legitimately starving. They’re open ²⁴⁄₇ so… it works in a pinch.
It does get insanely busy because they’re next door to some sort of school-​type tutor place, so be prepared for a wait at certain times.

Typical Mexican fast food chain… similar to but seemingly more flavorful than it’s Robertos cousin.
This is the kind of food that tastes 100x better late at night or inebriated lol.
We ordered the Carne Asada Tostada ($ 3.80). Good flavor… HUGE portion lol.
Al Pastor Torta ($ 5.15). Surprisingly good considering it’s not rotisserie style pastor. A bit on the dry end though, but the seasoning was tasty.
Chorizo Breakfast Burrito ($ 3.80). Chorizo didn’t seem fresh and had an odd taste. Filled to the brim with scrambled egg and potato.
Solid late night choice for greasy drunk food: P