Domino’s Pizza

I originally gave them 5 Stars last year, but their management is atrocious. I attempted to call at 11pm (they closed at midnight & are directly across the street from my apartment complex, literally 2 mins away). They ignored my calls, so at 11:15 I placed an online order. These jokers had the nerve to take my money and NEVER bring my pizzas! $ 27.00 worth of food ignored!
No worries, I’ll be calling corporate, getting my money back.

Horrible customer service. Esp on a day like Super Bowl Sunday. I placed an order online and they will not deliver because I do not have less than a 100 bill. I am unfortunately HANDICAPPED. I even asked to speak with the manager to respectfully request that they make an exception due to my sensitive situation. He said I’m sorry no matter the circumstance we cannot deliver. I asked him if I did not request that the driver has change for 100 and they delivered and I didnt have anything smaller than a 100 that they would TAKE THE FOOD BACK. HE SAID YES THEY WOULD TAKE THE FOOD BACK!!! As a manager you’re going to walk away from a sale on Super Bowl Sunday!!! I guess I’m not eating anything today. I’m just going to go hungry. OK! DOMINOS

me and my bf ordered pizza over the phone when the lady answered she was rude and when we come pick it up the people were very rude! not customer service oriented! be nice people! lava cake burn! pizza over done and COLD!
not going back this place!

Horrible customer service on the phone they want to rush you off when you go pick up the food there’s rude people there. The two pizzas and the lava cake that I ordered the pizzas were just thrown on toppings burnt cheese and lava cake was overdone just terrible. Not going back to that dominos.

I always try to give places second chances but this is the last time I come to this dominos. I did an order online and selected to pay in store. My husband arrives and calls me back to tell me they’re not accepting credit cards/​debt cards. Ok out of courtesy you could’ve called when you saw that I selected pay in store and check with me about how I was going to pay and let me know that it was cash only. Now my husband is driving back home with no pizza.

The pizzas great, and the people are nice, but they seem to have a problem with delivering our cinnastix. One time they forgot the frosting, and another time they for got them completely. Instead of bringing them to us, or giving us a free order, they said they’d give them to us next time. :/​yes, thank you for giving us what we’ve already paid for. They do always have good deals online, and I will still order from them when I’m feeling lazy and hungry, but they need to change something about their delivery orders.

Experience: ordered some pasta and some soda online for delivery. It was a Wed night @ 8:30 pm.
Service: so the order did not take long to arrive, but when I opened the pastas, both of them were made incorrect. This blows my mind, since it was made online, so not much room for interpretation.
When I called a lady answered, and I told her both of my pastas were made incorrectly, she asked me what I ordered, and I told her that I placed the order online, so it was in black and white, but yet they were still wrong. As I started to tell her the mistakes, she cut me off and told me she had a new person starting, and there was no call for that, and she would have them remade and sent out immediately, thank you very much… but before I could even respond to find out what had her so upset, she hung up!!!
Now, I was both irritated AND offended. I couldn’t believe she hung up on me. I assume this person who is new and making all the mistakes has her on edge, but I’m the customer and this shouldn’t be my problem.
Anyway, so I tried to call back to get her name, so I could call her boss the next day, but she answered the phone by saying curtly without a breath…“Ma’am, your order is on the way, and sorry for mistake, and thank you” and then hung up again! Wow!!!
So, then I decided there is no way in hell, I’m eating whatever this chic is spitting in, so I called back again to try and ask for a refund, but again, she answered saying that «ma’am your order is on the way to stop calling», so I tried to talk over her and said «but I want a refund, not the order», and she said, «He’s on the way» and hung up.
So, I called back again, and tried to ask for her name, and make sure she was sending a refund and not more pasta. She did not let me get in a word again, but I did hear her say the driver was returning with my money and then she hung up on me again.
Finally the last time I called, she answered somewhat politely, and said «yes ma’am?» And I told her all I wanted was her name. «She informed me I didn’t need her name, and it was ridiculous how many times I called, and it was harassment, and I was being rude» and surprise, surprise… she hung up on me again! The funniest part was when she said I was being rude. I’m assuming she is a manager, and it just blows my mind that she thought the way she was treating me was appropriate… even if she thinks I was being inappropriate by saying the order was in black and white. I only said this so she wouldn’t think it was my miscommunication on a phone order. Also, I wouldn’t have to call five times, if you would have just let me speak, even the first time.
I sure hope they record those phone calls!!!
They will be able to see how irrational she was behaving.
I will be contacting management tomorrow, of course.
BTW, the driver Daniel, was very professional when he returned and gave me my money back. Too bad he wasn’t the manager working! Whoever this nameless manager is, she needs to learn a little professionalism from her employees.
Good: couldn’t tell you… returned it!
Overall: I sure hope whomever I talk to in the chain will have a little more professionalism than this lady did. We order from this spot about once or twice a month, and the manager tomorrow will completely determine if I switch to Pizza Hut or Papa Johns, or return again only when I am sure she is not on duty though. Wouldn’t ever be able to trust her with my food, when she goes off that hard over nothing. I know I was irritated, but it’s not like I was abusive and called her names or cursed at her. I probably should have, then her irrational behavior might have been justified. But either way, dealing with unhappy customers is part of their job. I bet they even have training on it. She must have missed that class.
Anyway, hope you have better luck than we did, and you don’t have to deal with such outrageous behavior from someone in their customer service.
Note…I was reading another review of this place and saw someone else had issues with this store «hanging up on them». Is this standard practice for this store? If so, is this what dominoes is teaching how to deal with customers? I sure hope not, but that will make my decision of return business pretty simple.

Most ridiculously rude, unhelpful, inconsiderate, nasty so called «manager» at this location. I’ve ordered multiple times for both work and home over the last three years for delivery and have never once been happy with the service, honestly have no idea why I’ve continued to order from there other than the simple fact of convenience. Trying to get ahold of someone at corporate is basically like asking to speak to the president. They seriously need to reconsider who they put in charge if they care about their future. What a shame.

if I could give negative stars I would. Amanda needs to work on her customer service. trying to convince me to not order because deliveries take 2hrs? well I didnt mind the wait since my family doesnt eat dinner til 1130 anyway, well 4hrs later and they are now closed. I called multiple times to check on my order the last was at 1130, 30 mins before they close so of course you can understand my frustration when she said the driver is on the way with no sympathy of my situation or any help whatsoever (didnt call the driver, call back to update, etc) welp of course now they’re closed and I’m pretty sure I’m getting screwed over since my order was not delivered, I paid on my card (who knows if ill get my money back), and I waited all this time waiting for my supposed dinner. I’m livid. never ordering here again, and I suggest you save your money and go else where. f*** dominos pizza. lesson learned.

This place has gotten much better. It used to be just ok, but now it seems to have better everything and I really like how you can order online and it saves your credit card and all the orders placed.

I ordered online and my food was ready to pickup within 15 minutes. The handmade pan pizza tasted great and the staff attended to me in about a minute of walking through the door. I will continue to buy from this store in the future.

Ordered online 11:30am
Received confirmation email.
Tracker said Cory fired up the pizza.
Tracker showed no progress, attempted to refresh page. Could not pull up the tracker again. Online said there is no order attached to my phone number. Called location 3 separate times, waited a total of 11min with no answer.
It is now 2:20pm and order never arrived.
Will no longer be ordering from here, ever.

Used to be a good store. Up until a couple of months ago, this store was awesome. Twice now their system has been down, but they knew what my order was. Ummm, I’m confused! How do you think we ordered pizza back in the day? Also, a couple of weeks ago it took two hours and it was ice cold. Never received a response from the store manager. .Will never order from Dominos again!

This is my second bad experience in a row.
Me think Papa Johns from now on since they don’t respect my business.
Ordered online (had issues with it saying couldn’t process my request)
Got confirmation email saying 19 – 29 min. Great, hop in shower.
Get out to check phone to see if maybe they had called.
Yes, and 1 min after I ordered? What???
Called the number and was told my order was canceled because it was a hotel delivery. Say what? So, you called once, a number known to Dominoes for years, and cancel my order??? Ok so I call. I think the brilliant Alihandro (or how ever it is spelled) was quite RUDE and unhelpful. The kicker is I confirm the order, then one minute later change my mind and call to dance. The phone rings and rings. Then says «the subscriber is not available» — is this a real dominoes?! Where is the transfer to the phone lines when it’s busy? Tried calling over 15 times from various phones and same result or the line just cutting off or a prompt of some kind. WTF?
Worst dominoes on earth.

this is the worst Domino ever in life to even exist I’m staying at Circus Circus with my husband for vacation the delivery guy can’t even come up to the hotel room he expect you to meet him at the valet then we meet him there he’s not even there and has is going through a wild goose chase my husband goes to get his ice and see the different Domino’s employees from the same shop that we order from delivering to the room right next to please anybody do not order from them on vacation or anybody living here in Las Vegas do not order from them the delivery guy told my husband that he had to give him a three dollar tip because he was waiting on him and when I tried to call the store back to the store can hanging up on us bad service bad employees terrible plus the pizza guy had our pizza in the back of his pickup truck his food handlers license should be revoked and he should be physically pulled away from any fast food restaurants if any health inspectors are reading this you should go in over there and have them searched enough said blow the dust off this place I’m done!!!

I was so sad to read the reviews of this Dominos. I have ordered from them a few times and loved it! In fact my family is big on Papa Johns and they liked this Dominos so much they started ordering from here too!
I order from here at 3:21 pm today and I don’t get my order till 4:13 pm that’s the first problem. I tip the guy because its hard to find my house and he found it with no problem… now I’m regretting that. Only because my pizza was cold when I received it. Then I asked for light cheese and I pretty much got dough with veggies barely any sauce and probably enough cheese just to keep the veggies on the pizza. The pizza was so thin I could make a better pizza myself! Next time Digiorno frozen pizza would be better! I will post pictures of my pizza. Avoid this place at all cost will never order here again!!!