Dillard’s Department Store

Horrible customer service at MAC counter. The girl was extremely rude and did not help me find an alternative foundation tone. I refused to purchase and the girl was mad. When I walked away I heard her talking about me to her co worker. Otherwise Dillard’s is nice.

Visited Dillards on 1÷1÷16 for their wonderfully advertised sale. The ladies’ shoe section was roped off with two guards. You had to fall in line for hours to even be allowed to browse/​shop for shoes. Apparently there were only 8 associates who can only serve 80 at a time. There was so much space and room for other shoppers to go in, it was ridiculous. Talk about not staffing adequately or just proving a point of who’s in control. This is no way to treat customers. Bet they lost potential sales with the way it was handled. Five stars for hype, 1 star for customer service.

Zero stars! Elderly ladies at the Estée Lauder counter are the BIGGEST snobs, refuse returns and convince you not to take back your purchased products and they make it impossible to return or exchange. But when they are making their commission off of the hundreds you’ve spent to begin with they are your best friends! Never again, I’ll buy online.

I loved this store until last night. I want to point out the positive of this store first. You park walk in, shop and then walk out so convenient it’s great. I have been shopping for both me and my son for clothes. I don’t mind the extra cost because the service was good. Last week I had Jay Wilson amazing selling me a suit knowing my size by just looking at me the man knows his stuff. I told Jay I will be back for dress shoes and shirts, what a mistake. I could not get any help lastnight at all 5 people in the men’s department standing around is completely crazy. Last week my son wanted a shirt it was a the tag said large but the shirt was xxxl. Because the shirt didn’t have the yellow tag and I didn’t have the receipt on me they couldn’t help. Target can look up your receipt with your credit card. He was upset and I was also. I spent over 700 last week. Stupid.

Great clothes on the pricey side love coming here to buy my Cologne good place to blow a couple hundred bucks staff was kind I couldn’t really say much more than that

Searching the Unilocal!app for the closest place to purchase ever popular Vera Bradley (VB) accessories for my sweet boho/​hippie Niece, Dillard’s popped up. During two trips in November and December, I was able to find pieces from her favorite VB patterns for holiday gifts.
Prior to this search, I’d never been to a Dillard’s before, the Downtown Summerlin location was bright and cheerfully decked out for the holidays. Admittedly focused on VB only, and not a fan of the line myself (the patterns and colors set off my ADHD, methinks) I didn’t really notice if the accessory department had other brands I like but it was well organized, associates were helpful, completed my sales, boxed my gifts, and were quite pleasant.
3.5* rounded up for the relative ease of finding desired items nearby, not fighting crazy crowds, and good customer service. I’d return when back in town to peruse the store outside of Festivus shopping deluge.

Chanel counter is horrible! My daighter is nine years old and a young lady was getting her make up done. My daughter waited over 30 minutes and politely asked for a «make over» the lady told her she was very busy amd could not. There was no one else at her counter. We walked away with my daughter in tears and I will never shop Chanel.

If I could give this store NO STARS I would. It’s truly hit and miss with the women associates. The men’s department had friendly and helpful service during their Christmas season last year. Even during checkout, first thing in the morning I had only $ 100 bills. The manager that responded was equally as friendly and customer service was great.
The women’s lingerie department and the MAC cosmetics lady with dyed silver hair and clown makeup is another story. The rude girl in the lingerie dept was a flat chested mess. That had a passive aggressive attitude. Saying and doing mean things about having to look for large cup bras. She took in returns instead of waiting on me. What a WITCH.
The snobby clown at the MAC counter should join the circus, not work with the public. That side show freak not only lectured me about recycling lipsticks and she acted like I was trying to steal. Never had this problem before. She didn’t have to recycled color I wanted, so I asked if she could suggest another one. You would have thought I asked her for a kidney. She started questioning me like she was annoyed I ask her to think. My mom need an eyebrow pencil and she half-​assed helped her.
I left totally insulted. The customer service at this store is hit or miss. Not worth me spending my money there. Especially with MACY’S, SOMA and other specialty stores throughout the plaza.

This is for the mac counter in Dillard’s. (Downtown summerlin)
I came in on Saturday, it was super busy but Mari came right over to me and complimented me and asked if I needed any help. I think she is Armenian. I have seen her many times before and she is always sooo incredibly sweet and upbeat. She seems like she loves her job and loves to help anyone she comes in contact with. I was so excited when I left that I wish I could give this 10 stars! Everything I bought was amazing, and she gave me the best advice. I will definitely be looking for her from now on when I visit mac. Thanks Mari!

Oh, how I’ve missed MAC Cosmetics! I had left for a while on a hunt to find the best foundation for my sensitive skin (eczema and rosacea). I loved how sweet and caring Brittany was, very patient and explained awesome new products & upgrades! Their new eye primer is all day lasting and doesn’t crease! I tried the new foundation but still prefer the pro long-​wear which as long as my eczema has not caused a breakout, I am fine to use, doesn’t make my skin flakey nor oily and doesn’t define the wrinkle lines, just perfect. The store was clean and organized, and thanks to Brittany for the samples, I will be back for another purchase!

This review is about the MAC counter inside of Dillard’s.
After having up and down experiences at the Sephora at Downtown Summerlin, I decided to go back to the make-​up brand that I was first introduced to when I fell in love with Fashion/​Beauty.
I’ve been looking for a foundation for the longest that works for me since I have oily skin and Kat Von D’s Lock-​It Foundation has unfortunately not been working for me this summer. *ugly cry face*
You do have to walk through all the other make-​up counters to get to MAC, so it felt a little awkward considering the rest of the employees at the other counters (Dior, Clinique, etc.) looked like they were gonna pounce me (it looked slow today, they were just being attentive). MAC is towards the end near the escalators.
Immediately once I started checking out the lipsticks, I noticed a total of four employees. I was approached by one employee who asked if I needed help finding anything or wanted to test out a lipstick, so I just asked for the lipstick and lip liner I wanted at that point. She was not only assisting me, but also another guest as well. She did communicate that she would pull aside the lipstick for me and that she would be right with me after she helped the other guest, which was great. Not many places communicate with the guest.
I ended up wandering over to the foundation and she met up with me and continued to customer service me there. She was very friendly and sweet, and allowed me to tell her a bit about my issue with the foundation I normally used as well as tell her about my skin type and concerns about foundations. She suggested two foundations for me and had me sit so she could help me with my foundation.
She did keep getting pulled away by other guests, so I was waiting for a bit in the chair for her, but I wasn’t in a hurry and quite honestly, I was impressed by the care she put in all her guests, considering she was not the only employee there, from a retail management standpoint, she did phenomenal. I had to fight not to try to recruit her, as her customer service skills were apparent.
Eventually, she finished up with applying the foundation on me and she even gave me a nice shimmer on my cheekbones. For someone who was in gym clothes with no eyebrows on or hair done, I looked pretty darn cute!
I ended up walking out with foundation, primer, lipstick, and lipliner.
Totally ready to glam myself up.
My only concern is that although she was amazing, the other employees seemed to be absorbed in tasks. They were nice, don’t get me wrong and I’m sure they helped other guests while I was looking around, but I didn’t really see them doing what — Patrice, Patricia — (I’m sorry, I didn’t catch her name correctly.) was doing for me.
Other than that, I had a pretty awesome experience and will be coming back to this location instead of driving down to Fashion Show.
Thank you so much, Patrice!!!

This is a review of the MAC Cosmetics inside Dillards, not the department store itself. The girl at the counter makes me not want to wear MAC ever again! She seriously looked at me like I was bothering her while she was touching up her own makeup (she’s goth with piercings and doesn’t smile). I politely asked her if I could try on a lipstick color and she put some alcohol on it real quick, handed it to me, walked away and went back to doing her own makeup. Um… aren’t you here to help me find stuff? I told her I didn’t like the color and wanted something a bit brighter. Then with a really rude tone she said «Well I think it looks fine, I see it clearly.» Hmm, I think it’s about what I like — not you. And if I don’t like something, then as a sales associate you should be understanding and say «Ok lets find another!» But no… she just walked away… wow. Anyway she was unhelpful, unwelcoming, and severely underestimated my spending power! I’ll take my money elsewhere…

The one star rating is for the cosmetics department. Dillard’s fails miserably for customer service in cosmetics. I love Mac makeup, and I was happy to find Mac at Dillard’s. The happiness did not last long. A few visits looking for products I left very disappointed. They are not well stock in certain shades. I encountered on my last visit a rude sales associate. She seem bothered to look for my makeup, and walked away when new customers arrived to help them. Needless to say I left. I won’t spend my money with stores that do not give good customer service. I will in the future order online, or travel the distance to Town Square’s Mac store.
Dillard’s get it together. Your business success is based on customers.

Ordered a couple of sweaters online and when they arrived I found that they were too short in the sleeves for me. I took them back to return them and found myself being grilled by the salesperson as to why I was bringing them back. Never question returns!!! You lose customers that way! Take a lesson from Nordstrom s on customer service and then you may actually have customers who like to shop at Dillards in Summerlin. Bad experience!
FUNNY HOW THE NEGATIVE REVIEWS ARE ‘NOT RECOMMENDED’…

SUMMERLIN’S NEW DEPARTMENT STORE
I was awed by the size and inventoy of this beautful new department. store. (Macys doesn’t hold a candle in comparsion.) Dillards spared no expenses to bring the best to Summerlin. Their store in Metairie, Louisiana is equallly beautiful and larger in scale. It’s still my favorite. Hopefully corporate will see fit to revamp and upgrade their Hnderson location.

Went in last night to put a shirt in order. Special order. They told me they would take 40 dollars to hold special made shirt. They took the whole amount. Went back. They told me they would void order and money returned to my card. No luck. They held funds for total purchase. Do not trust them with your credit card info on special orders. They will use it at their liberty. Bad experience.

While this Dillard’s location won’t replace the Fashion Show as my «go to» spot, I do enjoy the higher end finishes they used in this store, its newness, and their well stocked shelves. It is just too far from Henderson to frequent regularly. And while some departments seemed to have a larger selection than the FS or Galleria stores (like purses, cosmetics, men’s shoes); I felt that the women’s shoe department was lacking and smaller that the aforementioned locations and so was the home department.
All in all I think it’s a great addition for those who like Dillard’s and live in Summerlin /​Summerlin adjacent.

A store with so many shopping possibilities. New, fresh, and very clean. Came in for one shirt and ended up with a few different ensembles. Also needed a new Keurig 2.0 since my old one stopped working. Was a bit overwhelmed with how many models are available in the 2.0 selection. Huge amount of staff to help with ones shopping needs. Might be over staffed for the upcoming holiday shopping. This store is definitely a needed competition for the Fashion Show store. Very friendly and helpful customer service. They don’t have a coffee shop, but there is a guy selling coffee makers on the second level handing out free samples.