Desert Springs Hospital Medical Center

Just an FYI: Your Doctor misdiagnosed me. That’s what happens when the Doctor spends 30 seconds with you, and doesn’t listen to anything you say in that amount of time.
Doctor Falah Baydoun told me I had a Baker’s Cyst that had ruptured. He was wrong. Actually, I had torn 3 ligaments in the side of my knee. The ”abrasion” below my knee, well, that’s what Doctor Baydoun told me it was. it wasn’t. It was pooled blood from the ligaments being torn.
If it makes you feel any better, Doctor Baydoun, the PAC at Urgent Care got it wrong too. He didn’t listen either.

I read the previous Unilocal reviews and I would say I had some concerns in the back of my mind regarding what to expect. I will tell you that I was greatly impressed with the quality care I received and the staff and their responsiveness to my needs from the front door to my discharge. I had a cardiac catheter ablation done for my Aflutter & SVT. The staff in the Cath Lab are incredible at what they do and I say Thank you. The 3^rd floor medical staff were beyond accommodating and I also say Thank you for your awesome care. I just want to say thank you for all the excellent care and for fixing my heart!
Thank you
Very Grateful from all of my heart that now beats in a sinus rhythm!
Joe

This hospital really needs to be shut down for malpratice!!! The people that work here lack any real human emotion. Please if u care about your health or the health of your loved ones DO NOT come here. The ER is a cesspool of faith and you’d be lucky to leave here upon any type of treatment with only a staph infection… which can be fatel… aside for the lack of quality care and service I was just shocked, like literally… mouth open at how they have become so desensitized to people. It’s like they hate the people they are supposed to be caring for. The energy here was wicked. I would never let anyone in this facility lay a hand on me. In the lobby I saw a nurse roll his eyes why asking an older lady why she fell? Yes!!! He said, why did u fall!!! I will leave e this review on that note bc I’m still waiting at this cesspool. Have been for do long that my phone is now dying. So upset they sent my friend to this freaks how of subhuman nurses that treat injured and elderly people like s***

im adding an, important message to all nurses, nurses aid, please when a patient is wearing a ««a yellow plastic band,
saying fall risk and admitted in the hospital, the patient needs help getting to the bathroom, nurses and nurses aid, you are the first person who suppose too, open the bathroom. door, turn on the light, and assist the patient back to their bed.
don’t let the patients do your jobs!
lucky i didn’t fall down, if i did i would of gotten hurt badly because you the nurse aid, is doing a short cut and walking out the room and the patient has no help by this nurse aid that left the room.
the nurse aid is not following hospital policy!
im reporting this nurse aid to the public and all desert springs hospital management,
this nurse aid needs to follow hospital policy.
nurse aid, june

This place is a dump, don’t bother. I have a video of the lying ER (nurse?) discharge person, she wouldn’t identify herself or department when I called back for my discharge paperwork due to staff burying it at the bottom of a stack of papers then, straight out lies about her seeing me. A doctor never showed up and staff acts as if they are doing you a favor.

It’s either you here or be a patient, you’ll get a bad treatment. I worked at st. Rose for 5 years at the time when I decided to apply to this hospital because I needed to work days shift. Joyce the manager from ER hired me, don’t get me wrong she is very nice. But when my orientation started, maltreatment starts, the staffs are mean, the unit secretary who’s training me is mean and very unprofessional. So after my orientation is resigned and came back to st. Rose. After 10 years or so I came back with my sister in law as patient. Oh my God! They’re not just a bad employer they also a bad to their patients. My sister came for Ultrasound and MRI, she just had a back surgery a week ago and had complications that’s why she’s here’s for test. She’s been here since this morning nobody assisting her or give her anything, Then finally showed up and telling her she’s gonna have surgery, WTF! Tell me why I’m not happy.

I needed to see an orthopedic doctor and the E.R. Doctor that ‘helped’ me completely dismissed it saying there was no reason for me to be there.

Just a dump with the most incompetent staff ever. How this place is allowed to stay open is beyond me. If you care at all about your loved ones do not let them go to this place or you have a very good chance that you’ll never see them again. Seemingly recovering people end up deceased. The staff has zero compassion, they will do needless surgery and if it kills you well oh well. How they get away with it, when they should be closed down and even ones licenses be taken away so no one else has to lose a loved one needlessly. I wish I could give it less then one star. So if you need a hospital go elsewhere or you’re gambling with your life.

My grandmother was here recently and they misdiagnosed her. We had a number of other issues. I would not recommend this place.

I have had several surgical procedures in the past so I do have a basis of comparison. I was at Desert Springs Hospital for six days and had many interactions. As a consumer I expect good service. We don’t spend our money for anything less. Approximately 90% of the employees I interacted with were above average or excellent. I was pleasantly surprised! I feel Desert Springs is an excellent facility. I never waited more than 5 minutes for staff to resond to my call button in person, the staff was knowledgeable, friendly and truly concerned with my well being, the facility was clean, the food was good and the care was excellent. This experience does not happen by accident, this is a culture that starts at the top and passed down. I am happy it is my neighborhood hospital. What a great resource!

I came in for a angiogram they found major problem with my heart got me right into a room no wait they also found infection In my foot been here for couple of days was treated great set me up with home health care till my foot clears so I can come back for surgery all the nurses were great had fun here see you soon for my surgery

I was at the hospital yesterday. This is a ⁵⁰⁄₅₀ review.
The person I dealt with admitting was borderline snotty and rude.
My nurse from New Jersey was awesome. So was the one in the holding area.
After surgery the CNA I had in the recovery roon was more interested in socializing and her back hurting than taking care of someone who had just gotten out of surgery. I had to practically beg for my ice chips and wasn’t offered anything for pain until I was ready to go home. I was hesitant about even having to go to Desert Springs in the first place because I have been to St. Rose previously and it is like night and day but unfortunately, my Dr doesn’t have am affiliation with them
If I am going to be treated like an afterthought when I need help in a situation when I am at the mercy of someone else, it’s not good.
Also, my boyfriend said the waiting area had bratty, obnoxious kids that he had to deal with while waiting for me. I was given a list of instructions where it was clearly stated to NOT BRING CHILDREN. Why does am adult have to be stressed out with badly behaved kids in a waiting area???
I will be sure to try to NEVER have anything to do with Desert Springs in the future. I strongly advise that you do the same.

Don’t even bother.
Just stay home.
Went to ER at 3p on Friday. There wasn’t an open seat, at least 30 people waiting. Most of them looked like vagrants, half were wearing masks.
After sitting there shell shocked for a few moments (because honestly, I felt like I’d walked into a foreign country) I started looking around trying to make eye contact with anyone who might be able to tell me how to check in…
Finally did, with a guy sitting behind a desk labeled «admitting» and he SLID down in his seat hiding behind his computer screen. Every so often he would glance around the screen and then quickly hide again.
Since no one else was available I finally walked towards his desk and asked where I could get some assistance. He asked what kind of assistance… Obviously, I answered with «emergency assistance». He pointed out at the waiting area and said «that’s emergency» and slid lower in his chair.
I’m nervous that I’m having a heart attack. You think this is where I want to sit for the next 20 hours, possibly even die?
As I walked out, a woman said in passing «they are full here, you’re not going to get any help from them,»… Clearly.

I had surgery and a brief hospitalization at Desert Springs Hospital. Overall, it was a good experience. I was asked to show up at 0630 AM the morning of surgery, then waited for about thirty minutes. The preoperative nurses and staff were great, even the environmental services people were friendly and helpful. I changed into a gown, had vitals taken, then an IV placed. Surgery actually went approximately on time which almost never happens in a hospital. The OR staff were great, especially the circulating nurse whom I saw as an advocate. The only bad experience was the recovery room. The ward nurses, nurses aides, and other staff were phenomenal. The ward staff were pleasant, knowledgable, responsive, and checked on me every hour. It was the ward nurses who got my pain under control within about five minutes of my arrival on the ward. I sailed through the rest of the hospitalization and was discharged early.

Don’t be deceived by pictures of food, claiming it is a good hospital! It is the worst Hospital in Las Vegas! My husband and I have used just about all of them. The staff apparently are all miserable In their jobs and show it in their performance. It has been several years since his surgery and the memory still haunts us. The hospital bill was 4 times the national average for the procedure. We had 2 Insurance at the time, they received much more than the allowable amount. And despite the 2^nd Insurance saying our balance is zero, they threatened us if we didn’t sign a charity application they would turn us over to collections. We refused to do so, because of over billing and besides our insurance says we don’t owe more. So today we are being harrassed by a collection company! So go to one of the St Rose hospitals in Las Vegas, they treat you fairly, and with dignity and respect!

Here on the 10^th for foot surgery in Outpatient Surgery located on the Second Floor.
On the 9^th I received multiple calls from pre-​anesthesia & pre-​registration. The person I first spoke with, Carrie, while very nice… complete idiot. Forget the fact her voicemail told me to call her at a disconnected phone number. Took forever to track her down. She asked what my med allergies were and I told her: no steroids, prednisone, cortisone, any corticosteroids unless absolutely necessary for life saving measures. She updated my online records and that was that.
Within minutes I receive a call to pre-​register. Great! I was tired of holding waiting for someone to answer my call so I could. I was asked if I wanted to access my records online… yes, please… and I was emailed a link to finalize my account. Upon doing so I notice my med allergies is wrong. Carrie did not list what I told her; she listed anabolic steroids. WTF? Anabolic vs corticosteroids… huge difference.
Since then I have spoken with 10 people to correct Carrie’s mistake. None of them would. Not the admitting clerk, the 5 nurses in Outpatient Surgery whose attention this was brought to, not the med records clerk, or anyone else I spoke to by phone… both before AND after my surgery. I can fill out an AMENDED notice if I want it changed, otherwise it stays wrong.
Because of Carrie’s incompetence I have to fill out papers? I verbally told her what my med allergies are and SHE entered it wrong. I’m ok filling out an AMENDMENT if I’m adding something to my health record, but to change their mistake… do not inconvenience me. Had something gone wrong & I was mistakenly given prednisone because Carrie didn’t properly document my record… things would have been worse for me & DS would have a HUGE problem on their hands.
I left a message on the voicemail for their Risk Manager asking for a callback… I’ve not received one.
All the nurses in Outpatient Surgery, including the CNA were rude, inconsiderate, and annoying. How many times must I answer the same question asked minutes before. They explain nothing to you, just tell you to do this & do that. Same goes for recovery & the holding area you’re taken to to wait for your ride. «Where is your ride?» Asked every few minutes. How am I supposed to know. Do your job & deal with it.
I won’t go here for anything else.

By far the worst hospital I’ve ever had to visit!
My father was sent to the ER yesterday at 3pm after his defibrillator went off 3x in a row. It took them until 11:30pm until he was actually ADMITTED and given a room. While he was waiting, he repeatedly told the attending nurse that he had not eaten since 10:00 that morning. It wasn’t until he spoke to a supervisor around 11:50pm that he was given a dry turkey sandwich and a small cup of cranberry juice, at which point he was told by the supervisor that he was «lucky» they had something for him to eat and that they didn’t serve anything else after midnight. So if I was in an accident and had to be admitted at 12:01am and hadn’t had the good fortune to eat right before my accident, I would just be out of luck apparently because they either don’t have or won’t serve me food after midnight. Wonderful. As if that wasn’t bad enough, come 8:30am the next morning, the attending nurses were asked if they would be serving breakfast soon, as he hadn’t had much to eat the night before. The nurse assured him that she would check into it.
Around 1:30pm, I received a hungry call from my father asking if I could bring him something to eat. He said that he still hadn’t eaten and he felt as if the hospital was starving him intentionally. I replied of course and told him I would be there as soon as I rounded up the family. I arrived at the hospital around 2:05pm and headed up to my father’s room. I was immediately repulsed by the lack of cleanliness in the hospital as well as astonished by the inattentiveness of the staff. Not one person stopped me to see who I was or who I was going to see. Good thing I wasn’t an assassin, huh? Because if I was, not only did they not say anything to me but they were also standing around talking loudly and violating every part of the HIPPA law imaginable. When I got to my dad’s room, he was sitting in bed by himself and was telling me he was thirsty. I walked over with the food and started to pour him a nice cup of room temperature water that seemed as if it arrived at his room the same time he did. I went out to the nurses station to see if they could at least bring him a fresh pitcher of water with a little ice in it, and the nurse that I spoke to yelled across the hallway to someone else that «Mr.____ needs water in Room_​_​_​». Really? I’m sure everyone in the area needed to know my dad’s name and room number so they could stop by and wish him a speedy recovery later. At least I can say that they brought him the drink quickly. It was not the pitcher of water that I asked for, but it was a cold can of Sprite. The pitcher of water that I asked for still hadn’t arrived by the time I left. Anyways, around 2:30ish, a nurse casually strolls in and comments «I see someone brought you lunch». My dad fired back, «Yeah, seeing as how I’m still waiting for my breakfast AND lunch trays to arrive from you guys». The nurse joked, «Well don’t fill up on your lunch tray seeing as how it may come 30 minutes before dinner and they may have something good for dinner.» Excuse me? Was she trying to be funny? Or was she actually being serious? Seeing as how my dad might actually starve to death since they seem to not want to feed him. Does she NOT realize that dinner is served at 6pm? So she was honestly expecting him to go 17 and a half hours without eating? And at what point do you say to yourself, «I should probably call a supervisor about this»?
As if the sanitary standards weren’t already low
enough, whose manager thought letting their staff member walk around with a full on 12 inch beard was a good idea? Explain to me how his face mask is supposed to fit properly when entering a room where a contact patient may have MRSA or CDiff? I would hate to be the next patient he sees after that! All in all, if I was dying and they were going to drop me off at this hospital, I would have to pass and ask to be taken to the next available facility. I think I would rather take my chances with going the extra distance as opposed to having the hospital finish me off through starvation, contamination or lack of observation.

This is without a doubt the worst hospital.
everyone is rude and inconvienecd if you ask a question. There’s no help no explanations as to why they are doing things.
Iv had to go back and forth to check on my grandpa because no one kept us updated.
When I went back to check on him and talk to the doctor all she said was my grandma knew what was going on so we left to talk to my grandma and she had no clue!!!
Brought her back there to talk to the nurse and she said the same thing to her that my brother and I knew what was going on!
My grandma tried explaining what medicines he takes and dosages and the nurse cut her off and said just give it to me later when you come back. The doctor didn’t even wanna take the time to listen to my grandma to explain my grandpa doesn’t take whole blood but will take other substitutes (kind of REALLY important!) She kind of just shewed us out of the E.D. room.
This place is horrible!

The food is good, and the staff is the best. I ordered the corned beef hash with scrambled eggs, French toast and oatmeal. They have a nice selection and is still the best hospital food I have had ever. I was amazed at the flavor of the hash and the texture of the oatmeal. I have been out here since 2008 and this is the first time I have been satisfied with someone else’s oatmeal. Kudos to the Desert Springs Hospital Cafeteria staff. Keep up the good eats!!!

Without going into huge detail I went in for Bariatric surgery. Desert Springs is where my surgen Dr. Atkinson preforms his surgeries. I was specifically having the gastric sleeve.
The intake process was quick thank goodness. When it came time for the IV it really hurt and took several times to get it right. After my surgery my care as far as nurses were concerned was bad. They weren’t monitoring me like we thought and if it wasn’t for my husband noticing my breathing wasn’t right I might have died. Also, even though we told them several times what medicine I normally took for pain they kept asking. They didn’t give me the right kind of medicine. Which resulted in me being in terrible pain the whole time I was there. The Desert Springs staff hurried me out as fast as they could the next day. Which was good because I wanted to leave, but bad because I really didn’t get the care I needed.
I would never recommend this hospital to anyone. My after care from Desert Springs was horrible. I’m just glad I came out alive.