Decatur Family Practice

Not really pleased with this office. I’ve been thinking of switching doctors for a while, but the clincher was when I tried to schedule an appointment to have my back checked. I was in an accident over 6 months ago and didn’t have any problems except slight achiness the following day (what 1 might expect from a small accident). Over the last 2 months I have experienced pain between my shoulder blades & a sore spot in middle of spine. It’s become painful when I breathe so I called to get it checked out. First call sent to voicemail even though during business hours. Second call I was told that the doctors don’t even check out issues that may possibly be related to accidents or injuries. If you haven’t experienced an injury, how else would you «injure» your back. I’m not even sure if it was related to the accident. It’s entirely possible I have just tweaked my back wrong. That has happened before. My back I just hurts & it’s starting to affect my daily routine. I’m not looking to pursue any legal action regarding the accident, I just want to make sure that I’m OK, & possibly find a solution so it stops hurting.

I am currently looking for a new family doctor and came across this place because it accepts my insurance. I made a phone call and was shocked by how rude and unprofessional the receptionist was. This was a deal breaker and I will not be choosing this practice.

The doctor and staff are awesome. They are very nice. I’m frustrated, though, that nine times out of ten, when I call the office number (DURING OFFICE HOURS), it goes directly to an outsourced answering service whose staff refuses to take messages. It is nearly impossible to make an appointment, get prescription refills, etc, unless you personally drive down there. Also, they prescribed me the wrong diabetes supplies, which are incompatible with my blood sugar monitor, so I haven’t been able to test my blood sugar for over a month. I’ve been trying to call to get this fixed, but again, they don’t take calls.