Chili’s Grill & Bar

There I was driving down the street… the taste of a crisp presidente margarita already in my mouth. Eagerly, I pulled into the parking lot with the hope of satisfying my craving and indulging in the many delicacies they have to offer. I looked at my watch 9:30pm, I had an hour to carry out my zealous moment of eating. A shorter gentleman with grayish hair on the sides sat me and my companion. Ecstatic I looked through the menu planning what would serve as my prey to this evening. Without hesitation I know I wanted TWO Presidente Margaritas… original…and then I would experiment tonite with… MANGO. I giggled to myself with anticipation and talked of my choices with my companion. Next thing I knew… it was 9:50pm and no one had even come by to ask of my choice of beverage. Fearing they day would end without me finding nourishment I retreated to an all to familiar enclave of eatery… Born And Raised, next to the Winchell’s Doughuts. It was there I was brought back to life with proper nourishment… about $ 60 worth

I believe I witnessed four employees completely ignore us as we spent over 20 minutes being paraded around the restaurant and placed at a table right by the front door by the bartender. A shorter man with glasses was serving and had time to check the game twice, look me directly in my eyes and completely ignore me. Another female employee choose to stand behind our table and speak to a table that was walking out of the restaurant for nearly 5 minutes before we choose to exit the premesis. We were at the table for nealy twenty minutes. Each person addressed us and choose to ignore us. While our night was only slightly disrupted, I believe the management should know how poorly their staff reflects on their restaurant.

Happy hour is always a must! chips and salsa is always good. Also the 2/​$ 20 you can’t go wrong!

We come to Chilis often and usually enjoy ourselves, but this time it was not that great of an experience. We sat at the bar tables and the place was moderately busy for lunch. The waitress came to us and got our drink order, but you could tell she was handling numerous tables. She came back about 10 minutes later and we ordered, mostly the soup and salad special with comes with chips and salsa. About 20 minutes later we asked about the chips and she apologized and got them for us. Our food came out about 20 minutes later. The enchiladas had been sitting under a heat lamp way too long and even though I requested no beans, it was on the plate and dried out. The food was was ok, but it wasn’t their typical quality we have come to love.
The manager did tell other tables that they had a bunch of sick calls that day, so they were swamped. I feel for the server, she was earning her pay today.
If you walk in and see a lot of tables waiting to be bussed and a busy waiting area, don’t wait and go somewhere else!

Excuse me… When did Chili’s get this good?! I ordered take out the other night off the 2 for $ 20 menu and wow! I just wasn’t expecting it to be as good it was! I feel like I cheated on Applebee’s because I would usually choose them before I went and found a chili’s to eat at! The locations just aren’t as easy to get to BUT now that I know this one is hiding in the corner off Arroyo Crossing Pkwy I just might be coming more often. The car side to go type thing worked out way better than applebee’s I got pretty upset last time I visited them so Chili’s it is from now on! The dishes were Cajun Chicken Pasta w/​the Chipotle chicken fingers and the SW Mac and cheese appetizer was my favorite Texas cheese fries! Yum! I got home and was in heaven! No complaints at all!

This Chillis is above average. The wait staff is average but the food always taste great.
This is a go to place to meet with friends and family for a meal out.
I noticed they don’t refill drinks unless specifically ask the waiter, and food can take a while to get to your table. So I learned it’s best to actively hound the waiter about food and drinks. They are really busy so it might be that they have too many tables and are understaffed.
If they were a bit quicker it would be a 5 star review.

We received a to go order for a smokehouse burger and we both ordered them Medium rare. When I bit into my burger it was well done and with the wrong cheese on it which lead me to believe the cook mixed up the patties during the cooking process. When I called and spoke with the manager on the phone he was the kindest and coolest person to me. He stated he was sorry and that he’d start the new one for me. It turns out he went back in the kitchen and cooked my burger to perfection. Thanks Brian for the great customer service. We will definitely be back for more of your awesome menu. The way you treated me as a customer and just another bitchy customer trying to get free food. My burger that was messed up was politely returned with a few bites nibbled out of it. The Fries were mostly demolished per my urge for hunger was so great at the time. Keep up the good work~!

There were many hick-​ups with our meals, To start off with they only had water or unsweetened/​flavored tea’s because their soda machine was broke. We ordered 1 waters, my husbands glass had lipstick lips still on it, mine had black stuff floating in it. So we get fresh drinks, the waitress apologized for the dirty glasses, we ordered our meals, when they come i dig into my potatoes and find a hair in my food, i get the waitress attention she again apologizes for the food, she asks do i want to keep my steak or a new one, i opted for a new steak as i would probably be looking for hairs in the steak as well. The manager came out apologized for all the trouble we have had, told me they were making my food fresh asked if i would like a salad while i waited and comped my meal. Even after all the issues i rated my experience based off of the customer service, then the food, they took care of the issue and saved our expeirce

First time at this location and felt like something different tonight. Not really surprised by their average rating. The service we got was pretty poor. We ordered the two for 20 and got the Texas fries, chicken crispers, and Cajun pasta. Aside from the fries nothing was really that good the pasta was whatever and the crispers had too much sauce on them. We got prompt refills on all of our drinks but the problem was nothing got prebussed. We have a 9 month old baby so we need at least 20% of the table to be clear so she can’t grab anything and it got to the point where there wasn’t even enough room for that. She started out strong but then just kind of disappeared and didn’t do anything. We got 2 refills but ended up with 3 big mugs each on the table by the end of the meal.
Overall we won’t come back foods not worth the bad service.

We usually come here for lunch. The food is always good, especially their California flat bread and their service is quick too. This location is near several business plazas which makes it even more convenient. One thing that I love is their rewards program with self pay kiosk. Every time you go, you earn points that can be used towards your meal. The kiosk makes paying quick, simple, and easy. If you need to split the bill you can also do it easily. I wish more restaurants would get on board with this.

Ordered a 2 for 20 deal and my grilled chicken pasta was good however cannot say the same for the chicken bacon ranch quesadilllas. There was barely any cheese and what was there was dried up and a couple tiny pieces of bacon. We come here often and we were dissapointed and felt ripped off. Not only to say we called in our order, got there 25 minutes later and still waited 10 mins. Seemed like they forgot our order and didn’t say anything that’s why the quesadilla was horrible.

Not too sure why all the bad reviews. I love this place.
Steak fajitas is always a must for me. And not to mention the Coronarita as a perfect match. Hee hee.
Kids meals are only 4.99!
They have a screen on your table for you to reorder drinks that has unlimited games you or the kids can play while you wait for only 99 cents. You can even use it to pay your bill!

PLEASE PUT UTENSILS IN THE TO GO ORDERS!!! This is the 3^rd time I had take out from this location and didn’t receive utensils in my package.
The food is great, the staff is friendly, and the service was excellent but… PUT UTENSILS IN THE TAKE OUT AND TAKE HOME PACKAGES!!!

I come here at least once a week. The service is always great at the bar and they have the best happy hour in this area. Awesome lunch specials too! I always get the chicken enchilada soup and the California chicken Flatbread. For $ 8 you can’t beat it and $ 5 margaritas. Norm is usually the bartender when I am there but they are all great!

We needed to get a take out dinner for my daughter, who was recovering from surgery, and her family. Chili’s is close to their home and I have had good experiences eating at other Chili’s in the past. I went on line through Unilocal and was able to view their menu and place my family’s orders. Their on line take out menu was a pleasure to use — very intuitive. Needless to say, I made an error in getting my daughter’s order. But the fix was also ridiculously easy. They promised that it would be ready at 4:59 PM. We got there just at 5 o’clock. Sure enough, the order was ready for us and still warm. And they got everything exactly correct. We ordered the Two for $ 20 special. Saved us $ 4 on the list prices for the entrees and they threw in a free app. Such a deal!!! We got the chicken fajitas and an extra of rice and beans for an additional buck. Definitely worthwhile if you are getting the fajitas. We also got guac and chips as our free appetizer. It went really well with the fajitas. The portion size for the fajitas was huge — more than enough for the two of us to share. The chicken was super moist and tender. The fajita veggies were mostly fried onions and green peppers. But it also came with a nice supply of sour cream, cheese, salsa, pico de gallo and jalapeños on the side. The flour tortillas were just OK. My son-​in-​law loved his chicken and pasta dish and my daughter really liked her hamburger. Overall, a very good take-​out meal for a very reasonable price.

Great Ancho salmon and speared shrimp. Better quality food then a few years back easy check out no waiting to pay.

Well, after waiting five minutes to be recognized, I was told the only seating was at the bar top. Fine. The bartender was very courteous, but unfortunately the remaining staff has a lot to be desired. The seem genuinely inconvenienced by their job. The food is mediocre at best and the place is a mess. Its just dirty. I remember now why this is the first time in three years that I have been here. I’ll check back in three years (probably not).
Not even a good bye as I walk out the door… And the manager was right there.

I’m not sure I can accurately describe how bad the food and the service was at this location. The waitress was clearly my in the mood to work. Our food took forever and why it did come out it came out in stages… ordered a burger with fries. Burger came out, no fries. My husband ordered fajitas, beans and rice didn’t come out. When we asked our waitress where the rest of our meal was she said «my brain isn’t working»
Ok then, we’ll take a break and figure it out. I didn’t want to tell her what else she forgot since it took her so long to bring our food to begin with.
Chilis — GET WITH IT! Your reviews are not good. Your food is subpar and your staff sucks! We will not be back.

We are regulars at Chilis, especially this location. It’s pretty much hit or miss with service. Tonight was a miss. It didn’t seem too busy, we came in at 8:45pm on a Saturday night. We sat for a while before being approached. A server came by just to tell us that someone would be with us shortly, ok at least done acknowledgement. A few minutes later the same server came by to tell us the exact same thing. Ok… finally our server came, she was pleasant but we didn’t see her pretty much the rest of the time. No refills, no check up no check! Luckily Chilis has that automated check out system on the table. We always love the food and especially the Platinum Presidente Margarita, delish! Just wish the service was as consistent as the food.
Can’t go without the Queso dip either, I swear I crave that stuff on the daily!

Why did I bother? I’m not a fan of chains by any means but the ONE thing that chains do offer is consistency and decent service. Tonight I had a strange craving for a Margarita and something protein based like burger or steak. As I debated over where to go, I thought… I have no make up on and I just want food that I can count on and someone else to cook and serve. I figured, what the heck a Chili’s would probably be exactly what the doctor ordered. Quick in… grab a Margarita, burger, relaxation, head home…
That isn’t what I got
I walked in and sat down at the bar. The bartender somehow didn’t see me walkin with the whole 6 other people sitting there. I sat down and waited and waited and waited… long enough that I got frustrated and started watching him only to see him watching the basketball game. Yeah that wasn’t making the situation better. A good 5 minutes after I sat down he FINALLY noticed me and came over fumbling with menus. By the way, never apologizing for not seeing me there. He asks me what I want to drink and I ask for water while I look at the menu. This takes unbelievably long with him putsing around doing random tasks while I wait…
He finally comes back with some water when I order a Presidente Margarita and then very clearly order a burger rare, no bun, and sub broccoli for the fries. He seems like he heard it all and goes off to spend several minutes on the POS and mixing my drink. When the margarita arrives I figure things will now be ok and turn around. I mean really how much more can he do wrong?
I play on my phone for a few when the food arrives. I see the fries and ask the girl who brought them if she could get me broccoli instead. At this VERY SECOND she and bartender disappear to the kitchen leaving me with my sad burger patty (seriously Chilis you charge people $ 9 for THAT little piece of burger?) getting colder and colder since he never bothered to bring me a knife and fork. As I sit there for a good 5 minutes wishing I had gotten at least a «Oh I’m sorry. Let me fix that but here’s a knife and fork so you can eat while I’m in the kitchen» I start to get irritated AGAIN. At this point I’m just over it all. I came here for simple, easy and consistent. Instead I got irritation, ignored, and mediocre.
When he finally comes back with the broccoli and FINALLY offers me a knife and fork, I push back the plate, offer to pay for my drink, and tell him this was NOT what I wanted when I came out to eat…
Instead I came home and cooked which was EXACTLY what I did NOT want to do.
In the end I was so irritated by the whole situation that I can guarantee that I will NEVER walk into this location again and I have hesitations to ever go into any Chili’s again. I just wanted someone to acknowledge that I sat down, get me some food, and know that a fork would be nice BEFORE the food was cold. In a city built on service, you would think I wouldn’t have to want for that scenario.