CenturyLink Store

If zero stars were an option, that’s what I’d give CenturyLink. I haven’t had a bill that’s been the same amount since I signed up with these guys six months ago. They’re masters of bait-​and-​switch, nickel-​and-​dime, wearing out customers – you name the trick, they pull it. After one last attempt to renegotiate a fair deal with a national customer service manager, I thought I’d succeeded … only to find a letter in my mailbox stating that their rates are going up. Bye bye …

This is the message that I get constantly when I’m trying to do a playback. I call there and they apologize and say hopefully someday soon I will have faster Internet. And can I add that I have asked them numerous times to change my billing date and they will not do it, they are set in stone that my area has a billing date of one particular day and that’s that. I have separated my cable from the Internet as Century Link will cut me off right away, and DirecTV has actually changed my billing date. This is not a great company I would not recommend them to anyone and when I move I will probably be getting rid of them.

Worst service I have ever seen. Do not consider them as a provider. The reception is spotty and customer service is the worst I have ever seen.
Do not use CenturyLink. My profile picture shows the amount of time I sat in cue for customer service that dropped my call before speaking to a representative.

Avoid centurylink at all costs. Had nothing but horrible experiences from them. Customer service is shit and their internet is worse. Paying for 10mbps and did the test the other day because my connection was so bad it I was only get 1mbps. That’s unreal.

When I signed up I was quoted $ 39.00 mo for internet only. I received a bill for over $ 200.00. I chose to self install as I have a professional computer guy as a best friend. In two weeks time I have had about 12 hours of internet service. Internet has gone down 4 times. Each time my friend came over and spent an hour with Century Link tech. I exchanged my modem and reconfigured. The modem wouldn’t hold the configuration. I went to the store to see a manager and there wasn’t any manager I could talk to. They had me call tech support. I was given a time the next day when a tech would be out. I had my computer friend here waiting so they could talk about what had already been done. When he arrived he did not want to come in to look at the computer! My friend finally talked to him and when the tech guy kept telling him what he needed to do and my friend kept saying he had already done it, the tech guy said he couldn’t do anything! Worst service I have ever gotten.
I called tech support and asked to speak to a manager. I was put on hold and then transferred to customer service. I again asked to speak to a manager and was put on hold for 16 minutes. When a man finally answered the line was garbled and I told him I couldn’t understand him. The line went dead! He cut me off. I waited for a call back as I had given my phone number in case we got cut off, but alas, no call. I am cancelling service, but now think I will probably be held responsible for the $ 200.00 bill. Unbelievable.

Slow and expensive. Wish I would have stayed with cox. Cheaper and faster. Horrible customer service.

This is the worst cable/​internet company. I was given a price by their promotional department, customer service manager would not honor it. She simply said «if you don’t like it then cancel in 30 days»
I had already cancelled my direct tv so I didn’t have another choice. My first bill was about $ 400, which was automatically deducted from my account 28 days after being installed. I was charged $ 99 for a modem I never agreed to purchase. I called to speak to a manager and he told me to go on line and cancel my services if I wasn’t happy. He didn’t even try to explain the charges or offer any adjustments in order to change my mind.
Don’t waste your time with this company. I’m returning to Direct Tv.

Worst customer service. Spent 3 hours of my day wasted being shuffled around by incompetent employees. Terrible internet connection. Super slow with best package. Over billing. Scam artists

If I could give zero stars I would, worst internet provider I have ever had. This is my 4^th month dealing with Century Link. I was lured in by what was supposed to be approximately a $ 35 package charge for basic internet only, we don’t have cable or anything else. However my monthly bills have been between $ 100 and $ 200 each month, the explanations are always vry confusing and each time the agent assures me it will only be $ 35 the following month. Just got another for $ 130. I quit, done with them.
Lack of agent training:
The agents are never able to explain why, in fact one even admitted to me she was not sure and had to ask a manager, neither were able to tell me. One time I tried to lower my connection speed to drop the price and they agent did not check the system type they had rented me and had my internet completely turned off. I was told they could not make it out until mid next week for something that was completely the agent’s lack of training.
Lack of IT service training:
I was on the phone with an agent who barely understood English and kept me on the phone for 30 minutes just saying, «Ok, let me check… hmmmm. ok let me check… I am checking, let me check». We accomplished nothing.
I hate that internet provider services are so poor. I have not heard great things about Cox either but anything has to be better than Century Link.

Everyone had been telling me to go with CenturyLink for a while. So I finally decided to walk in to the location which happened to be right by my house. 3 to 4 people on hand, no one says hello or welcomes you in. You have to approach them. So I approached Arturo Torres who again does not say hello or welcome me in.
«What can I do for you?» Never bothers to look up from his computer monitor!
«I ‘m interested in getting some information on some of your bundles.»
«Address?» Still no eye contact. «At your address you’ll receive 20 mb/​sec of speed for internet.» Again, no eye contact.
«Well that doesn’t seem very fast.»
«As long as you’re not gaming it should be fast enough to watch Netflix.»
«Umm, anything more you can tell me about what I’m looking for?»
«No. That’s about it.»
Did I mention, NO EYE CONTACT? No acknowledgement whatsoever that my daughter and I are standing right in front of him.
«Okay thanks anyway.»
No «You’re welcome.»
No «Goodbye.»
Never looked up from his monitor.
No attempt by anyone in the place to try and salvage a deal. I was pretty clear that I was interested in purchasing a bundle. They must not work on commission or have to meet quotas.
I’m in sales. I wouldn’t hire this clown if his entire family were destitute and starving! I’m a real stickler for customer service, a good reputation, and word of mouth advertising. I’ll even pay more if you can give me good reason to do so. But this guy was a joke!
Sorry CenturyLink. Gonna have to go with the competition.
Is there an option for zero stars?

Wireless internet is a joke. Save time and don’t even shop here. I actually cancelled my Prism because I thought it would be a competitor with ATT Uverse. Nope, not even in the same class.

I’m only putting 5 stars for the employee who helped me when I went in — not the company.
When I called in to order service the little sh** on the phone lied and told me a different price. I came into the store to pay my bill and ask about the pricing. The girl who helped me (I’m bad with names. I think her name was Jennifer? Or Melissa? Two opposites, I know but whatever. Anyways) told me what time pricing was, broke down the bill and also told me she could upgrade my internet speed for no monthly price change or anything. Sweet! Might as well, right?
I paid my bill after she set it up to be changed 4x faster than what I have now and I went on my merry little way. Thanks!

I cannot believe they are in business. Worse company ever.
Pitiful.
I cannot believe they are in business. Worse company ever.
Pitiful.
I cannot believe they are in business. Worse company ever.
Pitiful.

It’s unfortunate that I ever dealt with this company. I wish I’d read the reviews before ever signing up. Don’t believe anything they say, you’ll be charged astronomically beyond what you’re quoted and then told ‘I’m so sorry, there’s nothing I can do’. I thought Cox was the big bad… they’ve got nothing on this company. Run. Away. They’ll tell you a bunch of lies about Cox Internet service too… it’s bullshit. Wish I’d never heard of Prism. Wish I could tear myself out of this bullshit contract too, but hey, life is full of disappointments.

My husband and I visited this location to turn in some old equipment. On a Friday afternoon they only had two people working. When we walked in both employees were helping out other customers so we were not greeted. The layout of the store is kind of weird so we didn’t know where to wait to speak with someone. More people began filing into the store behind us, and no one knew where to sit/​stand. Finally another employee came out from the back, to which another patron made a smart remark, which then led to a very heated exhange between the two. Needless to say, it got awkward. Anyways, shortly thereafter we were helped but by that time we were already incredibly uncomfortable and really tired of waiting.

Needs less then 1 star. I signed up 1 year ago with directv and there bundle package included century link for 2 years at about $ 140 a month. Up until yesterday ive never spoken to a century link employee. We were sent a modem/​router in the mail with an instruction sheet to hook it up. From day 1 the wireless internet was a joke, the direct tv reciever was constantly giving us an error connection message for any features that required internet access and more then one device connecting at a time would entirely kill it. When it was working it was way slower then using the hot spot on one of our cellphones. Not a big deal at the time since it saved us money overall on tv and we have our phone hotspots if we needed it.
This month, 1 year into our contract were told it was promotional and century link upped our bill from $ 40.00 to $ 75.00, just for internet access. Why would anyone pay nearly double what the basic cable internet sells for, for internet access thats still on a copper phone line and cant play a youtube video without buffering and cutting out? We only had it to get tv cheaper with our bundle.
The best offer from century links retention team, «well give you 1 more year at $ 40 but you still have to pay $ 75 for last month.»
Not happening, ive got cell internet connections that work just fine at home and ill get a cable connection in tommarow at home. You can keep it and your AOL email address that you apparently send me information to. I would have never signed up if I knew I was dealing with a company involved with AOL, didnt you become irrelevant in the 90s at some point along with the 56k modem?

OMG I’ve never had this happen to me before. Moved here, to SW LV from out of state; they sounded good and I set an installation appt. up with them for a certain time frame on a certain date. No one ever showed up. I had stuff to do and so kept checking with the office, and they kept saying «Oh, he had a small delay, he’ll be there in an half and hour,» etc. Seriously I got a different story (that I believed) every time I called. The they started to get really unprofessional; there was no supervisor (they said they would transfer me to one and it turned out to be the person I had talked to on the previous call…) and then, as it got to time to go home for them — meanwhile I’m still waiting and hoping to get on the internet after a long ass trip — they actually got to the point where they hung up on me. And trust me, I was not overly combative. I can be, and I wasn’t. They were like high school kids going… whatever.
Ok, so no one ever shows up. The next morning I happened to call the office at the apt. complex I’m living at before I called Century Link, and they told me they had a bit of a deal with Cox. So, I gave permission for Cox to contact me, and he did, very quickly, efficiently, and somehow I got an incredible rate.
So. that was a day or two down the road. But back to Century Link. I called them to give them a piece of my mind about how I wasted an entire day, was mistreated, etc., only to be told that their system showed I HAD RECEIVED INTERNET SERVICE FROM THEM AS PROMISED. They said «maybe he did everything outside.» Well, I was like I have no service, no modem, no person ever showing, no NOTHING. They told me I then had to go through the process of actually using their «how ever many days, I forget, guarantee of satisfaction» or I’d be charged like $ 200. I didn’t want to hassle canceling something that never happened but they said too bad, so I did.
So far I’ve lived here about six months and am still getting bills from them! I’ve called; I certainly don’t want this bogus thing to go to collections you may or may not know now that IS. I think I may have finally found someone who might be able to stop the bills. It does show I cancelled my imaginary service within the proper amount of time but whatever.
If I were considering internet service or anything in Vegas, I would run LIKE HELL from these people. Just saying, but I’ve talked to enough of them to know they’re are unprofessional to the point of absurdity.

So far I am not seeing a better solution than Cox Communications. Step it up CenturyLink.

Signing a century link contract is like throwing money down the toilet. They have the most ignorant disrespectful employees that I have ever dealt with and have shut off my service randomly multiple times for absolutely no reason. Working on immediately canceling my service with them.

I do not have service with them (and judging by the reviews, thank God). One of their sales guys came by my house selling internet service. Being a good sport, I gave him my time and let him in my house, along with his partner, a female. So his initial sales pitch was good… internet was cheaper and dedicated lines meant better quality. Decent enough, I guess.
Then he started filling out paperwork without me giving him a definite yes. He even got on the phone to start service. Then his demeanor changed once i asked about VoIP, since I have it with my existing Cox service. It was like he knew pricing was going to kill his sale. Pricing for service and VoIP put it at about the same price as my current service. He got off the phone before signing me up, looked at his partner, and said, «I don’t believe this.» Then he tried to up sell me while ripping up the new installation form. Defeated, the guy got up and left with a fake smile and a «Have a nice day.»
Listen, when you talk to someone, don’t automatically assume that they’re absolutely clueless. I worked in the VoIP field for years. He was name dropping companies and acted like I was stupid for not knowing them. The guy seemed nice, but the second I started to question what he was selling, he had this slight attitude because he felt like he was losing his sale.
Learn a little bit of etiquette before trying to reach into my pocket.