Carpets N More

I used Carpets N More first for hardwood flooring. I was very happy with the service and installation. The gentleman I dealt with, no longer with the company, was extremely professional and friendly. Right after the flooring was installed, I hired them to install a backsplash and kitchen island. The person I worked with for this project, although friendly, was extremely unprofessional. He missed apps, would give me dates that certain items would be completed and they never were completed even close to the date given. One day I sat at my house all day waiting for my countertop to be delivered. I was given a time between 9:00 and 12:00 and around 1:00 started making phone calls to find out where they were. At 4:00 they still had not arrived and I was told «you need to be patient». The counters were never installed that day and I sat home all day waiting for nothing. Instead of being honest and letting me know they could not deliver and apologizing, they acted as though I was impatient and unreasonable. All would be forgiven, if they had done an amazing job on my kitchen. Unfortunately, even after getting management involved, the backsplash is still not right.
Based on my experience, my feeling is they have a salesman who works with you during the planning process then takes your money. After that, they send people out to do the work but there is no supervision to insure they are doing it right. You are pretty much on your own to deal with the problems. I have more work to be done on my house but will not use Carpets N More. Sadly, what should have been a fun experience was not and the customer service was less than ideal.

I went in to pick out carpet for the master bedroom. The salesman didn’t really take much interest in answering any of my questions. The carpeting that I ended up purchasing was crappy and had I known that it was going to mat up within 6 months, I would have never made the purchase. I didn’t go in to buy the cheapest carpeting… I told the salesman that I wanted something priced reasonably, but I was worried more about quality. The installation guy wasn’t too bad (at least he spoke English!), but I had asked him to let me vacuum the floors after he pulled up the carpeting and he didn’t. That bothered me.
I told the salesman that I was re-​carpeting the master bedroom, but would be re-​carpeting the rest of the house at a later time. Now that «later» has arrived, I’m definitely not returning to Carpets N More.