Caring Hands Animal Hospital

First and for most I really do not want to give a bad review on a business but I feel it is necessary. So very disappointed with this veterinarian hospital. My husband and I came in on a Saturday morning to bring our cat in with a swollen cheek. Girl at the front desk asked us some basic question and off we went to our room. The Vet came into the room with no personality whatsoever didn’t seem like he cared. He barely opened our cats mouth and automatically said he had a abscess tooth and gingivitis. Told us we should get a dental cleaning and a extraction. We asked him how much that was going to be and he quoted us a little under 600.00. I then asked is there a cheaper route we could go and he said he could give him two injections and some mouth wash and the injections would only last about 2 weeks. We decided to go with the injections. 180.00 later we left. About 7 days later we noticed round red circles on his back. First thing I thought of was ringworm. My cat is not a outdoor cat, we have no other pets and also no one in my house has any rash or has ever had ringworm. My first thought was that my cat caught it from this office. So I called the office and asked them how is it possible that my cat was seen in your office a week ago for a bad tooth and now has a ringworm rash. After going back and forth with them on the phone you would think they would want to make this right or would want to see my cat after what I told them but no they didn’t. I decided to take my cat to another veterinary hospital. Turns out my cat has ringworms. He did not have a abscess tooth and does not need a tooth extracted. This place is over priced. I feel like I was scammed out of 180.00 and know I was lied to. There are plenty of other veterinarians here in town. Stay away from this one.

I can’t review this business as a veterinarian but will never leave a pet here to board again.

I recomment this veterinary practice. Dr Martinez and his staff are lovely. They have helped me with 2 of my dog rescues thus far, and I am more than grateful for all that they do. I am currently stuck in a wellness plan for my own 3 dogs but as soon as my contract is up, I’ll be bringing them here too.

The doctor’s bedside manner and overall friendliness is not good. Lacking any kind of warmth, his entire demeanor seemed to be to give as little information as possible so he could move on to the next appointment. We came in for a skin condition diagnosis for our puppy, and after his initial comments that it «probably» wasn’t such and such, and it «might be» this and that, we had a few follow-​up questions to understand better how to proceed. We got the information we needed, but it was almost like pulling teeth. The appointment only lasted 5 – 10 minutes, but after a few minutes, his body was turned in the direction of the door, inching closer to it, sending the message that he simply didn’t want to be there. His energy also seemed to change in a negative way when we calmly asked him what possible natural ointments or treatments we could try, as we want to avoid exposing our dog to lots of medications (which may or may have worked, because the doctor didn’t have a certain diagnosis). Then as he left, he said just nothing, in a rather rude way. Both my wife and I were there, calm and just asking questions, so I have no explanation for his unfriendly, unwelcoming behavior. Obviously, we won’t be back; there are much better vets out there.

Dr Martinez was fantastic. He help my lil girl with a heart murmur, water in her lungs, etc. Thanks doc, Belle is so much better now!!!

I found Dr. Martinez about 12 years ago and I followed him across town when he purchased a new office. He has always done a wonderful job taking care of my babies and you can tell that he actually cares about their welfare. Both of my girls are on the health plan that he offers and it’s saved me so much money with the amount of problems my girls have encountered over the years. He even came to my house to euthanize my previous baby so that she could just fall asleep in her bed with her family holding her. The office staff are always friendly and welcoming and as long as he’s around he will be my pets vet.

Couple of wrong things about this facility:
First: They ONLY have ONE VETTECH working here! ONCE A WEEK! That is insane!!! The other nurses are vet assistants, i. e they did not have to go to school nor get a license to work here. YIKES! The good thing is that the doctor gives vaccines to the patients in front of the client, but when a client is not around I wonder who does the work???
Second: For anyone who will be taking their dog here for a dental cleaning – BEWARE – the doctor does not always do the dental cleanings himself! He has his VETTECH perform dental cleanings! I’m pretty sure that is illegal in the state of Nevada. People who are paying to get their dogs/​cats a dental cleaning are paying FOR THE DOCTOR to do the work, NOT THE VETTECH.
How do I know this stuff? Some stuff I now from personally going in the office, other stuff I know from a source that works there. I am writing this review because I believe people should be aware of what kind of place this is. A VETTECH should not be doing dental cleanings, the doctor should be cited for operating his facility in this manner.
Please just take your lovely pet to another vet, this one isn’t with it :(

Our dog is a patient of Dr. Martinez since she was 3 months old and she is 7 years old now. When he left his former clinic we were saddened because I know our baby feels much comfortable seeing familiar faces. After more than 2 years of searching for him, we found Dr. Martinez here with some of his amazing staff! The hospital manager, Samantha who I remember by face recognized the name of our dog and said she remembers her. Needless to say, our dog is well taken care of. We signed up on a health care plan, dud her mass removal and Dr. Was so caring that he found a mass on our dog’s mouth, took it out to ensure her safety. We are so happy. They even took the time to call us the next day to see how our baby is doing. We’re so glad to have found Dr. Martinez! He is an amazing vet and has a staff who really cares.

Worst experience at a veterinary office.
I had a 9:30 appointment and this was my first visit. I had already researched their website (
), and I had a good impression of this place… UNTIL I CAME HERE.
First off, Mando (receptionist and veterinarian’s son) was very rude to me. I was explaining the reason for my visit, and he kept questioning my concern. His attitude was so cold and harsh and I felt like he was dismissing my concern and the obvious symptoms that I wanted checked. He’s in no position to diagnose or assume anything about a pet’s health, so he shouldn’t dismiss patients’ concerns… leave that to be discussed with the veterinarian.
I came early to check-​in and fill out paperwork (which I was surprised there was NO paperwork– unusual). They didn’t want any history of medical conditions, allergies, or anything beyond the name and age of the pet. Doesn’t seem very thorough to me.
Then, I get to the exam room and see a FILTHY exam table with cat hair and tiny black droppings all over it! Remember, I was the first patient of the day… so they’re starting the day with a DIRTY TABLE from the previous day!!! I couldn’t believe no one washed it off, and even when I mentioned it to the staff they shrugged and did nothing!
But the real kicker is when I overheard the vet tech telling someone over the phone that the doctor wasn’t there yet. At this point, I’m now 15 minutes past my appointment time waiting in a dirty exam room… and I find out the veterinarian isn’t even here!!! So again, I questioned the staff and the female vet tech was apologetic, but shrugged her shoulders as if to say «sorry, but this business as usual» or «this is normal for us». Meanwhile, Mando was defensive saying that I came early so it’s not the doctor’s fault for being late! What the hell kind of response is that!!! It’s 15 minutes past my scheduled appointment time and you don’t have the decency to let me know that the doctor is running late? I have to overhear it from the vet tech to find out. They should respect patients’ time and let them know if there’s an emergency and the doctor is running late… but in this case, it wasn’t an emergency– it’s just poor professionalism of the veterinarian with not showing up for his own scheduled appointments!
I was prepared to sign up for their annual health plan (approx. $ 400), and this whole situation could’ve been resolved with a simple apology, common courtesy, and fixing their mistakes. Mando should’ve said «I’m sorry about the wait, but I spoke with the veterinarian and he’s on the way». Then, they should’ve acknowledged the dirty exam table and cleaned it, or better yet… switch me to another room with a clean table. Heck, even if they took a small discount off the total for all the trouble, I would’ve been happy with that and a simple apology. Instead, they lost my business (I walked out) over the poor service and attitude of Mando… and remember, he’s the veterinarian’s son!!! You can tell that he was hired due to family ties, and certainly NOT for his abilities or customer service.
I hope this place improves. I would love to hear from the veterinarian (if he could be timely with his response, since he wasn’t on time for the visit). For now, I hope anyone reading this AVOIDS this veterinarian office. Filthy exam tables and rude service aren’t worth it.
~~ FYI ~~ their website is outdated and doesn’t say anywhere that they charge $ 0.35 fee for debit and credit card transactions. (You’ll find that out when you get there). This is the first time I’ve seen a veterinary office do that. I know 35 cents isn’t much, but it could quickly add up if someone had frequent visits for exams, grooming, vaccines, etc. It’s just another way to nickel and dime patients.

I was unfamiliar with this facility before doing a Google search for affordable heartworm testing and prevention. I know that it’s uncommon in NV but with the increase of stagnant pools combined with how much I love my fur babies prevention seemed like a no brainer. My regular vet also recommended I get them on the monthly meds because God forbid they did get it the cost can be staggering versus the cost of prevention.
I had called around and the average cost for testing is about $ 45, which times four is what had me checking prices. Here I paid $ 28 a piece to have them tested and a reasonable price for the meds, which also includes a manufacturer rebate. The vet also did a courtesy exam on them and there was no office visit fee.
The receptionist, Mondo, was friendly on the phone and in person as was the doctor. I noticed while I was waiting that they offer monthly health plan options that cover dental cleanings, wellness checks, vaccinations, etc., for a reasonable monthly rate.

I was disappointed in the way this practice handled the departure of our vet, Dr. Kolmstetter. We were never alerted that she was changing practices, so when I found out, I was pretty upset. It’s challenging to find a vet that specialized in exotics, so if there had been an emergency with our rabbit, Lulu, we’d have been screwed with no confidence in where to take her in North Vegas or if the vet would have experience with exotics.
When I called to make an appointment is when I found out that Dr. K had left the practice. The staff on the phone when I called was very «oh well» about it. Despite their assertion that they could «maybe do a nail trim», I had no intention of bringing Lulu back there.
I think you should notify your patients that their doctor is leaving your practice. It’s your practice, so ultimately, they’re YOUR patients. If there had been an emergency, I’d have been in an even more stressful situation. That was disappointing.