Capriotti’s Sandwich Shop

Let me begin my review by saying that normally, I would be giving Capriotti’s a five star rating. My family and I have always received a warm and friendly staff response in addition to delicious subs and Italian salad. Today my husband placed an order for the wonderful Italian salad that we frequently ordered. This was also the first time we saw the new menu posted. Let me say that the salad we always ordered was more than enough for the two of us for dinner. It was large, packed with cheese and salami and garbanzo beans, in addition to onions and veggies, and large wedges of lettuce. On the new menu, the closest replacement was the Large Chopped Salad which we ordered. When my husband received the order he remarked to the manager that he did not think his wife would be very happy with the new salad. Wow! Was that an understatement! The new large chopped salad was easily half the size of our original favorite. The lettuce was chopped very finely into small pieces. The cheese and salami, what little there was of each, were chopped into tiny, tiny pieces. There were no garbanzo beans nor anything else in the salad aside from the blue cheese crumbles we requested that again, were finely chopped and lacking in quantity and quality. It tasted blah and was barely enough for one person. What a disappointment, to say the least. Although more and different salads were added to the new menu, if this is the quality they contain, I guarantee they will be a big flop. Let’s hope there are no changes in the sub menu that we so enjoy or there will be nothing worth ordering. I hope this message reaches those responsible for the new menu and they realize that downsizing the quantity and quality of their offerings at the same price as before will only hurt their loyal business. I, for one, will not order a salad there again. This will cut in half the business we normally do at this establishment. What a shame.

Best sandwich shop to go to, always craving it.

Extremely disappointed with our sandwiches. We were recently at a party that served sandwiches from Capriotti’s. They were delicious so we decided to pick up some sandwiches from our local shop. Needless to say… they were disgusting. The roast beef was so dry it was impossible to chew. It was cut in slabs and also cut the wrong direction Making it even tougher to chew.
We ventured out in the middle of a rain storm passed several other sandwich shops only to throw the mess away.

Ever since my boyfriend showed me Capi’s I have been absolutely obsessed with the Bobbie! The Bobbie is SO GOOD it’s the perfect combination of turkey, mayo, cranberry sauce, and stuffing. Literally Thanksgiving between two slices of bread! The bread is soft and seriously perfect! Since this location is the closest to where I live I usually always go here. I always grab a Bobbie! Since I’m so faithful to the Bobbie, I haven’t tried their other sandwiches.
Customer service was alright, the lady taking orders was busy wrapping sandwiches and taking people’s orders. She greeted me as I walked in and told me to wait because she was going to ring up the people that were there before me first. I waited about 3 minutes and I was helped quickly. I paid for my order, a large Bobbie since my boyfriend and I share a large. It is definitely a large, totally worth $ 13.99! The biggest size they have. I wish they had an extra large because I would definitely buy that! My boyfriend and I finish one large Bobbie in two meals.

This chain has gone down hill. You taste more bread than you do what’s supposed to be between it. I guess because economy is so bad that’s why they hold back what they put on, and IN the sandwich. The service sucks. The place is dirty. I think they wipe down the tables with a dirty rag b/​c they were sticky.

If it wasn’t for their amazing sandwhiches I would be really inclined to leave them a big fat zero for their HORRIBLE customer service.
The service was bad from the minite we walked in. From the guy yelling (to the back) «2 customers up front» instead of a polite «hello, welcome to capriottis someone will be with you soon» (since he clearly didn’t want to get up and help us) to the SUPER snotty girl behind the counter who looked at us like we were stupid when we asked for a cup for water. She replied with «oh we don’t have anymore». Worst part she didn’t offer any other solution or apology, she just said we are out PERIOD, gave us the «your dumb» look and giggled as we turned to the fridge with drinks since we had to now purchase a water bottle now since they were not able to ensure they had sufficient supplies to meet the needs of their customers.
Seriously one of the WORST experiences I have ever had. I understand restaurants run out of items at no fault of their own but the need to laugh and be rude is unacceptable. Definitely won’t mind driving 10 min to the next Cappriottis to enjoy their great sandwiches minus the HORRIBLE service.

Most of the time this place is a zoo and the staff is very impatient. If you get a hot sandwich make sure you call ahead because the wait is ridiculous. Now for the actual sandwiches. They are just okay. Nothing really special for the price.

I grab a Bobbie all the time. There is nothing like Thanksgiving on a bun. I have had the Slaw B Jo too, also excellent.

Workers are always quick to notice you come in and efficiently take your order. Always very polite which is greatly appreciated. Sandwiches are rather well made but I had to take one star off due to the relatively high prices compared to other sandwich shops.
Overall, a consistently good experience. The adorable blonde girl working there often doesn’t hurt, either. :-)

Can’t go wrong here. Sandwiches are always on point, shop is clean, and people are friendly and quick. My go to neighborhood sandwich shop. Blows subway out of the water.

Sign outside says ‘we deliver’. They said they don’t have drivers? But really, they don’t deliver… Every single time I call, they never have drivers. Wtf. Plus their sandwiches and staff at this location just suck. Rather drive to the Capriottis on Rainbow and 215.

My favorite sandwich chain. Everyone raves about the bobby and the Capistrami but I love their cheesesteaks. 3 stars for this specific location. The food is never consistent and my cheesesteaks are always under seasoned. My favorite location at red rock station would get 4 – 5 stars.

Not sure what the deal is with this place lately. We used to have no issue with getting our meals delivered, however, the same girl that answers the phone keeps telling me that they don’t deliver. Their Unilocal page clearly states that they do deliver! Not to mention the last time we had to pick up our order, there was a gross curled black hair in my sandwich. Will not use this location, moving forward. Do avoid!

Every sandwich I’ve had here is pretty legit. A way better alternative to subway without having to micro manage a subway artist. I always eat the sandwiches in 2 sessions because half a 16 inch does me right. I love the capastrami, the Italian dressing is addicting. I usually dislike cranberry sauce but on the Bob sandwich it compliments the stuffing perfectly. The Italian sandwich is on point. I should discover the whole spectra of sandwiches because up to date I have not been dissapointed. I don’t add the drinks or chips cause I usually go to 711 and grab it there.
The cons:
The dining area is a bit depressing. It’s very bland and not very colorful. Luckily I live across the street so I take it home and enjoy my sandwich there.

They advertise as «we deliver» but everytime I call they say «we aren’t delivering today» 3^rd time in a row! Bummer.

When placing an order people often request «everything» when asked what toppings they would like. It’s a little strange to be treated like this is an odd request and be forced to spell what is already on the menu, even more so when done so in a rude manner like I am inconveniencing an establishment that is in business to make food to order…
Great food. Not so great experience.

Amazing sandwiches, especially the cheese steak but the customer service was what made me write this review.
My brother left his sunglasses on the table and when we came back the next day to order sandwiches again (yes again), one of the employees remembered us and asked if we left sunglasses on the table. He was ecstatic especially when these were $ 500+ sunglasses.
It’s a great feeling to know there are good people in the world.
Thank you employees of Capriotti’s!

This is gonna be short and sweet. Good food but I hate when you advertise something you don’t have. I can understand if something is online not on your site but you actually don’t offer it. You can’t fix everything. But on your own windows? If you don’t offer delivery please don’t have it all over your windows.

I have been there 4 times in a month and they are awesome
Always friendly and greet you by name
They even listen to special request like no stuffing and they did it
We said light mayo and that is what they got
To the other reviewer go to a salad bar

Their crushed red pepper is the best! If you’re going to get a sub from here make sure you get it with the crushed peppers-​so spicy and delicious! My favorite sub is the turkey although most people like the bobbie.