Capriotti’s Sandwich Shop

Although, you may be on hold for a little bit when you call in your order, it is worth the wait. At times, they can be really busy and you could be on hold for awhile but other than that they do their job. There was just one time I was on hold for a pretty long time, at least 10 minutes. I ended up hanging up because I did not want to wait anymore. The customer service could be a little better. I only go to this one because it is the nearest one to my house and it’s really convenient.
I always get the 20 inch Bobbie for $ 14.29 (tax not included). I think it is well worth getting the largest one because I can have it for multiple meals. I always get a take out order and they always get my food ready on time. They always make the sandwich perfect every time, pretty consistent which is good.

Ordered a Bobbie! The girl with all the tattoos behind the counter greeting me upon entering, was extremely friendly and fast. I couldn’t have been waiting more than five minutes. Will be returning

This place is more Miss than Hit. Unfortunately, because it was the closest to our house, the only other one was where our old jobs were at, and that was E Warm Springs, and that location was the first time I’ve have ever tried Capriotti’s, and had a Bobbie my wife brought home from a work luncheon and was Sold ever since! So when this location was built, we were excited, so of course we tried it, but was very disappointed. We thought maybe because it was new, so we have tried it several times and as I said, it’s Hit or Miss, more misses though. But now there is a newer location on S Rainbow, near Arroyo and I work in that area and frequent that location quite often and I have not had one bad food experience, it’s been on point. So when we have a craving for Capriott’s, we actually will drive from this side of town to the S Rainbow location, Because I just don’t get this Ft Apache location, the Staff seem friendly and nice. Some may not be too tentative, but I really judge place by the food first, then the staff and then the store. I noticed our last trip, which was a week ago, they had Remodeled, looks great in there, but let’s work on the food please, and please be more tentative. Since we’ve been living in this SW area for 14 years now and having so-​so experiences, I’m finally going to write my review and just give this place 2 stars.

My girlfriend and I were having a hard work day, and I decided to head over to Capriotti’s on Ft. Apache, before we missed lunch all together.
I was having a Bobbie; she wanted me to pick up Turkey and Provolone, lettuce — no onions, no tomato, no oil and vinegar, no salt and pepper. She’s almost a complete vegetarian; never eats red meat.
When we opened the sandwiches at home, mine was correct. Hers was labeled as an Italian sandwich on the receipt (with provolone specified). It was chock full of nothing but red meat… including pepperoni, ham, and one other. She was ticked off and decided to head over to exchange or return the sandwich for refund.
The manager, on the register, was the same person who took my order. She insisted that’s what I ordered. My girlfriend’s response… «I didn’t sent some flunky to pick up a sandwich, he knows me more than 10 years. He knows I don’t eat red meat and would never order it for me. A refund ensued.
The manager made a parting dig. «You got your refund, you should be happy.»
Not really… a simple sandwich order had been made. Deferring lunch at that point was not a ‘happy moment’.
Low point in a usually favorable experience with ANY Capriotti’s location.

Normally I love capriottis!!! The bobby cannot be beat. However here I barely could get it down. There was barely any stuffing or cranberry sauce. And was covered in mayonnaise. Got a salad too and the choice of dressings was none. There were no vegetables. Paid 7 dollars for lettuce olives and tomatoes. Go to another capriottis.

I absolutely love Capriotti’s! I travel around the valley for work, so if there’s a Capriotti’s around, I will find it :) But, I am writing a review of this particular location… First & foremost, I could not find this location via my maps, and was instead routed to the Corporate office — probably some issue with my maps; however, it was lunch time & I was getting hangry! I called & got directions, which I was given very nicely. In addition, I placed my sandwich order (cole turkey) over the phone. The lady working the cash register was very nice & I made sure to add some beer money. I waited a few minutes for my sandwich — although I had called ahead to place the order. I decided to sit down and enjoy my sandwich — it was in no way up to par compared to other locations: the sandwich was dry, even with the coleslaw & dressing! How is that even possible?! Quite disappointing… I will choose another lunch spot next time I am in the area.

I would never go back here again. They used to be me and my husband’s favorite. Or treat to ourselves and they were delicious and the quality was like nothing we have ever tried. It was even a good selling point in when we looked at our apartment because it was walking distance. lol. I have no idea when, or how it happened but I will never go back. We got sandwiches for the whole family. All the same type, and every aspect about them were nasty. The bread was stale. The turkey was like TUNA, and when I called and told the lady she laughed and said that she heard that a few times. Ummm I only have gotten the same sandwich here, the Cole Turkey and I have NEVER thought that it was anything like tuna at all. The coleslaw was flavorless and dry, and the dressing was nonexistent, making it the worst food I have eaten in Vegas. I emailed on the day it happened and never got a response. I called and talked to someone and she said that I had to have a receipt for her to make anything up. Which is fine, believe me I wasn’t letting her know how crappy her food was to get more crappy food. Just thought that she would like to know that the quality of the food was lousy and that I would never, ever return. Bad food, bad service, bad deal for your money. I would recommend you travel over to Jersey Mike’s or hell even Subway, you would get a much better sandwich.

I ordered a sandwich from here for the first time this evening. I got it to go. It was delicious! I had the ham and cheese. I’ll definitely be back.
Location was clean and nice. Not sure what some of the other reviews are talking about when they say it was dirty. Was very clean when I was there.
My only recommendation is that it would be nice if they’d label the sandwiches. It’s always weird when you have to open the food up and dig around to determine whose it is.

I ordered by phone and my order was ready when I got there. My Bobbie and mushroom cheese steak sandwiches was great! Very nice and remodeled place. Very clean. Extremely nice workers.

Wow worst service ever!!! Been standing here for 10 mins to place an order and nobody has even greeted me. Yes I know its lunch time but its not that busy. There is nobody in line and only 2 people waiting for their food and 3 people working. I even tried to call ahead and they said please hold. I was on hold for 5 mins so I hung up cause I was already there. The guy just now asked after 15 mins if I needed anything ahaha really well yea I need to order! He said in be with you in a minute well its been another 5 mins and he still hasn’t taken my order. If I wasn’t so dead set on my sandwich if leave! This is beyond horrible!!!

I love Capriotti’s… Just not this location. Dirty restaurant and employees that looked like they were hired right out of a homeless shelter.

Went here twice and asked for specific ingredients on my sandwich. Three sandwiches and they can’t do this. Probably the stupidest people I’ve ever dealt with in my entire life. That’s what I get for asking people who make sandwiches for a living to make a fucking sandwich. This place should be closed down, can’t imagine why anyone would want to eat here.

Called and placed an order to be picked up. My husband goes to pick up and they never made the sandwich. They said that they never got the order over the phone. Boooooo

The Bobbie is my new favorite sandwich. I usually have the chicken cheese steak or Slaw Be Jo. Even this was cold it was really good! I’ll definitely go back for more! I ordered a small and it was huge!

A bit pricey but the subs are so delicious it is hard to resist. I wouldn’t say we are regulars but we return every once in awhile.

This place rocks! It’s not hard to find and the service was great. From the time I walked in the door to the time I left they treated me with open arms! The place was extremely clean. Nothing bad I can say!
I had the 20″ Bobbie. Yes I finished the sandwich my self and it was perfect.

I’m not a regular at Capriotti’s, but I was less than impressed with this particular location. It seemed a little on the grimy /​dirty side and the guys working there seemed confused by the who pick up process for an order I placed online.
The sandwich was overly salted when I got it home and I can’t say I’d come back to this location.

This is the location closest to my house. Never had any issues. Service is always quick and friendly and in my opinion one of the best cheesesteak you will find in town. Haven’t tried the other sandwiches.

Don’t waste your time. They don’t listen to your order and then give you attitude when you question them on accuracy and quality. Chick with tats and piercings is rude and arrogant.

My coworkers kept on raving about this place so I had to go check it out. Maybe my tastes are just different, but I was not all that impressed. Apparently the place has won awards for it’s Thanksgiving themed turkey sandwich, which I got, but I found the sandwich to be passable — nothing spectacular.
Food was decent, service was so-​so, and I think everything was a tad overpriced.
I mean if you’re tired of the normal chains like Subway, Quizno’s, etc… going to a «mom and pop» shop like this one may break the monotony, but this one is actually a chain too…