Capriotti’s Sandwich Shop

It’s 7pm on a Thursday and you guys don’t have freakin meat balls! My Italian sausage was good though.

Over a year ago I ate here and had three turkey bones in my Bobbie, was grossed out but understand that mistakes happen but didn’t want to go back for awhile. Just decided to give them the chance again and piece of trash was in my food. Disgusting. ²⁄₂ times this place was just nasty. This place does not represent the company good at all. Never eating at this location again.

The wait was WAY TO LONG. When I arrived two other people were in there. I placed an order for a small Bobbie (not too complicated), my daughter chose the ½ Turkey & salad. As we waited, waited some more, and then even longer… 28 mins later I asked, «Is Traci’s order ready?» They were confused. Yes, the shop started to get a lunch crowd after I had ordered, but 30 minutes later and still no food. :/​
My food still wasn’t ready, so I told him I would pay for the two drinks and bag of chips we had already opened. He had no problem ringing those up quickly. I ended up leaving here 43 minutes after I walked in WITHOUT ANY FOOD and was not even offered a complimentary drink for our time. RIDICULOUS!

The steak and cheese footlong is delicious. Probably the best I’ve had in Las Vegas. This location seems to be better cooks then others. You can’t go wrong if you like Philly cheers teaks.

I can’t believe this place doesn’t have better reviews! The steak and cheese sandwich is out of this world!!! It’s the best steak and cheese I’ve had in a VERY long time and this is my favorite type of sandwich. I live very close and am going to utilize their delivery service in the future. The only thing I’d change is having a better selection of chips and drinks but that’s nothing I’d deduct points for because they aren’t the main attraction. Great service, great food, fair prices = 5 stars in my book.

Best Philly Ever!!! Thank You Sam!!! Sometimes it is the little things in life that can Make You Happy– All it took was a Perfect Cheese Steak to Cheer Me Up, not to mention seeing a Friend Again — Thanks again Sam, It wouldn’t be the same without You

I have frequented Cap’s in several states and I love the food. This locations service is lacking.
1^st attempt — delivery driver was out sick, ok, order to go. After 20 min, I arrive to my order not complete. I then receive my sandwich and get it home, they got my order wrong. How do you mess up an order — add everything except hot peppers? They charged me for everything. I was the only one in the store, so they weren’t busy. Oh well, I still enjoyed my sandwich.
2^nd attempt — another call for delivery. The representative on the phone didn’t know if they delivered (it’s in giant letters across the window.) So the «manager» gets on saying they have a min order, which was different from previous attempts I have made, when questioned about the increase he stated that the policy was changed 2 years ago. Followed by he started a few months ago. When I then asked how did he know the policy changed years ago having just started, he seemed befuddled by someone calling him on the misinformation.
Regardless I proceeded with my order at an alternate location.
To sum everything up: Great food, horrible service…

Always a fan of Capriotti’s. Great sandwiches and chips. Seating is very limited tho. Employees did us just fine with the service and making our orders. Place is a little dirty though. They definitely need to clean a little more. But overall good food

Stopped in for a sandwich on the way to the park. Next day I notice the charge has had a $ 2 tip added to it that I did not authorize. (I left a cash tip in the beer money jar)
I called Corporate and got nowhere because this is a franchise store. At that point I gave up because as much as I like their sandwiches I am never going back.

Don’t believe the hype, it’s a sequel!
I’ll give it 5 stars for the creativity of the infamous «Bobbi sandwich»
But the taste, 2 stars at best. Stuffing, cranberry sauce and turkey. Tasteless, tasteless & tasteless.
This place can’t touch Jimmy’s famous heros of brooklyn. Can’t touch this.

So I’ve eaten here several times and have usually enjoyed the experience and the food. Today I called ahead, and when I walked in the order wasn’t ready, the place was empty and two kids were just standing there. One kid hurried and made the sandwich, the stuffing was complete mush. We asked for a free brownie to make up for the fact that they hadn’t even started the sandwich and the kid asks, «Do you want the brownie or not?» Didn’t even attempt to compensate. So after choking down the first half of the sandwich, the three kids walk out of the store to go smoke or whatever. We ask if anyone is here, and a guy from the back comes out and says, «I’m here, let me know if I can help with anything.» We explained our concerns and he agree. He made a new sandwich and it was up to par with what we expect when we come here, AND he gave us a free brownie. He saved this review and brought it up to 3 stars. Thank you. We’ll be back.

I had a craving so I guess I will say I am on a cheese steak kick. I came here yesterday and ordered a cheese steak. It was good but the amount of meat they put in the sandwich is nothing like the amount of meat you get from an authentic place here in town that say they are Philly style.
It was still a decent amount and the sandwich was tasty and filling and the staff here was very friendly and did a good job. The sandwich is larger then what you get at other places which is a plus and maybe the use the same amount of meat as other places but because the sandwich is larger then other places for the same price it seems like less meat because you have a longer piece of bread.
I got the steak with sweet and spicy peppers and it was really good. I would probably go back to this place before I go across town just because this location did a good job. I know places like this are hit and miss depending on the staff, however what I have found is if you go in and talk to the staff and treat them like real people WHICH THEY ARE, you will get better service.
Most people go in and expect to be served just because you are spending money. My expectation is to treat the person you are talking to as you would want them to treat you so if you have a bad attitude going in, you won’t be treated as nicely as if you go in with a good attitude.
I am sure I will be back to this place again and I really like the food at this chain.

This location isn’t my favorite but it’s still a good spot if you’re on that side of town picking up ammo or something from Albertsons since both are in the same center. Their cold sandwiches are best when it comes to meat ratio, the bobby was too bready from a large amount of stuffing. We also chose the capastromi which was great but short on meat. The capastromi has coleslaw, Russian dressing, Swiss and hot pastrami. I’ve learned «easy on the slaw» is right for me.

Don’t bother calling in an order. If they tell you a time it will be off by at least thirty minutes. Terrible service. Great food tho.

I placed an order online, chicken cheesteak and tuna hoagie. Get confirmation email. Husband goes there. They didn’t get the online order. He orders in person. As he pays they receive the online order. ???
He comes home with the food. Tuna is good. No complaints there. The chicken cheese steak was soooo salty it was inedible. It also looked weird and brown… not how it usually looks. Will not go back.

Absolutely horrible service from my three visits. First time food came out wrong, second time it took 25 minutes for one sandwich, third time waited ten minutes for staff to come out of kitchen and take our orders. No staff insight when we walked in. The staff here is never in dress code and constantly walking out for breaks. One time I saw a staff member come back with Starbucks. I’ve been a big fan of Cap’s since I first had it, but something has to change about this horrible location and the bad service reputation it will give this company.

I’ve been there a few times and usually things are fine. This time I went in on a Sunday at exactly 6. They refused to serve me because they close at 6. I feel this is bad practice and they should have locked their door if they weren’t accepting anymore orders. It wouldn’t have killed them to serve one more customer. It is very bad customer service to turn customers away!!!

This is my favorite sandwich place! The portions are generous. My favorite is called the Bobbie. It has turkey which is real sliced turkey not processed. It also has stuffing, cranberry sauce and mayo. It’s Thanksgiving on a roll! Totally takes care of my Thanksgiving dinner craving when it’s not November! I also love the Capistrami! It has pastrami, coleslaw, cheese, Russian dressing and mayo. So good!

1.5 — 2 stars
Unilocal reviews say this place messes up your order a lot — didn’t happen to me, however, it took the workers 15 minutes to make 2 sandwiches.
BF also says the grill was also yucky because it had a lot of junk on it.
Won’t be back to this location due to service — but will be back to Capriotti’s.

All the workers seem like they were hungover and take 30 minutes to get a sandwich made wtf.
But the sandwich WAS good. haha