Cafe Rio

Tired of going to this location & the meat portions being so small. A tostado salad should have more than 3 bites of pork on it

It is very frustrating to get my order in. I see it get incorrect and try to fix it but the employees do not hear you.
To make things worse, my order was switched with the lady in front of me. I gave up because I was hungry but let the girls at the register know.
For the record. I ordered a burrito enchilada style with fire Chicken and green sauce.
What I got was burrito enchilada style with shredded chicken and red sauce.
I was very disappointed and frustrated.
Also your assembly line was so chaotic and loud it was hard to get your employees attention.
The lady making tortillas taking orders did not communicate my party’s order correct either. That is where the problem ultimately began.
I was so excited to have my work friends try Café Rio however I am now embarrassed as they all had a bad experience here.

Originally I came here on their opening day last year and had so many problems I didn’t want to leave a review until I could come back and try them again after they’ve been open for some time. And today at work we were all craving Café Rio and decided to place an order online and with this location being the closest to us and been open for some time we figured let’s do it! Even though our order was written online perfect they still messed up the entire order. For example my VA ordered two tacos with rice and beans but instead received 1 plain taco barely any chicken, no cheese, toppings or rice & beans — just a plain ol’ taco? The person who picked it up for us knew we only had so much time to eat so he didn’t think to check to make sure it was correct but why should he have to? I definitely won’t be returning to this location.

So excited to have a new café rio and it be closer to the house. The customer service is great and this location is extremely better than the one on Blue Diamond.

Nice place because it’s new and also they serve salmon — but yesterday I ordered shredded chicken in my burrito and I BITE INTO A HUGE BONE!!! You can see the attached –if a 5 years old was biting into this bone or swallow that it’s was ending totally different!!! I’ll take from here and contact who ever needs to be contact!

Ordered to go… When I arrived I went to the pick up cashier and said hello… and was completely ignored. When the other online pick up customers arrived, they were neglected as well…
When I finally got my food I asked for salsa — she replied «it’s already in there»
When I got back to my house— the order was wrong and the salsa wasn’t in there.

I been to all the locations and this place is always clean and staff is friendly. I love all the items on menu. The only thing that I don’t like is that when ever we order salad you get charged for the dressing when it should be for free, besides that this restaurant is a must. Don’t forget to get fresh baked flour tortillas.

Horrible. The moment I walked in it was non welcoming. No hello nor a hi. Once u walk in you see it’s so dirty. They act of cleaning up as they go is unheard of. The waitress has so much attitude that needs to be checked immediately. Service was horrible and food is mediocre. NEVER AGAIN. I rather have Tacobell that is right down the st.

Another great meal here. Employees were all friendly and helpful. Got my favorite Chicken burrito with fresca sauce inside. Thoroughly enjoyed it. Also don’t forget to try the Blood Orange Lemonade. It’s a seasonal drink and it was awesome.

At first I was excited that there was a Café Rio near by, considering I will only go to the one on Eastern because there has always been issues with the other locations. I went in Saturday Feb 7^th, they were rather busy, I do not mind waiting but I the person was moving through the line trying to take my order before I was even up to the glass. When you have to yell at me over people that is probably the time should wait and allow the line to catch up.
I was trying to order slow in hopes that the line would start moving. I ordered a salad, and asked for no rice, and of course there was rice. I asked to add sauce which when I opened the salad was very minimal. I was very disappointed.
The one thing that really bothers me is that I order several times through their catering and get meal vouchers which I was using. The cashier was upset or pissed off that I was using a voucher, and her attitude towards me really showed. She even wanted to charge me for a side of sour cream, which I have never been charged for. This is the second time visiting this location and using a voucher. I got the same response from the cashier. Its not like they are paying for my meal, so I do not get why there is always a bad attitude attached with theses vouchers. I spent a few hundred dollars so I should not get the negative attitude when I come in there.
This visit was a true disappointment. It is safe to say that I will never be back, I didn’t even eat my salad I was so disgusted with them.
The Eastern location is so friendly, all the staff members are great, the manager always has an amazing and pleasant attitude. For me it is worth the drive to go to the Eastern location. I have used my vouchers there numerous times and have never gotten negative reactions.

Been a fan of Café Rio for awhile now. It’s always been a fun place to eat, and I love hot sauce (they have the best variety among their similar competition.)
The new location off Durango is beautiful. Great setup and the colorful ambiance you would expect from the Rio brand.
Had a simple grilled chicken taco meal this time with beans and rice. The selection of toppings is a nice touch as usual but the meat itself was simply okay. The cilantro rice was undercooked at this location. Had a black bean pinto mix and that was on point.
Not a bad visit by any means, Café Rio is still one of my preferred Mex Food destinations.

I am so thrilled that there is a Café Rio close by! Never really felt like driving the distance to go eat so having them right down the street is awesome! I have been here quiet a few times since they opened and they have been on point every single time! My favorites are the fire grilled steak quesadilla, the shredded chicken tacos, and the tostadas with the cilantro dressing. Love the salsa and quest and their ginger lemonade is the freaking BOMB!!!
The food is always fresh and delish! Customer service is great, although sometimes a few of the girls could smile. But for theist part everyone is nice. The place is always clean as well as the restrooms. Definitely in my top five places to eat when I want a quick bite!

This location is new and clean. Restaurant opens at 10:30. Everything is fresh and they had a full functioning kitchen. We love the shredded chicken salad with the creamy cilantro dressing with rice and black beans. The line moves fast and everything is made to order. Friendly staff and the location is easy to access from the street. Parking lot not too bad

I came on New Year’s Day and was pleasantly surprised to walk into such a nice café rio. This location is unlike the others I’ve been to (eastern & blue diamond locations). It’s incredibly modern inside and it reminds me more of a knock off chipotle atmosphere compared to the other locations which have a typical Mexican fast food feel.
The drink selection at this location looked incredible. I have to admit that I’ve never noticed that they make their own drinks at the other locations… The way they display them here made me want to buy a drink & I am your typical, only a water cup, please, customer.
Food is still just, okay. The chicken was seasoned well but the portions are minuscule compared to their competitors. One of which is a short drive away… they also need a spicer mild salsa option.
The tortillas are delicious. Can I just buy a whole plate of those?
Also, better service then the other southwest location on blue diamond. So drive the extra 10 minutes!

With the recent heartbreak of Chipotle, I’ve been turning to my second favorite fast food Mexican joint — Café Rio. It’s solid fare and value prices. My top choices are the salad with chicken and the fire grilled burrito. Best of all, I’m unaware of any side servings of food borne illness.

I came here at this location for the first time, 1÷17÷16 about 8:40pm.
I order steak tacos and chicken tacos with side rice and pinto bean.
Chicken were so dry and no season, the steak under season too. Rice and bean with lack of flavor.
My wife order quesadillas with bbq pork, she don’t like it.
I has bad experience here, I went to another café Rio the one at bluediamond rd, they are good.

New location off Durango and 215. The food was pretty good but the service was mediocre. Yes, I’m aware that they are fairly new but it was very disorganized. At one point me and the lady in line behind us didn’t know who should pay the cashier first because some of our order was ready yet some was not and no one was advising us what to do. Awkwardness. Also some of the employees weren’t very friendly. When my husband asked for green salsa for our chips and salsa she gave him a bad look and seemed annoyed that she had to go to the green salsa toward the end of the line versus the red salsa in front of her. We didn’t appreciate the attitude.
Now for the food. The tortillas were hot and fresh and so were the chips. The steak was a little tough and dry but I did enjoy the chile roast beef. It was super tender, juicy and flavorful. They should’ve drained it a little better before putting it in the taco though because my taco was drenched, dripping and a little soggy from the juice. The tacos came with rice and beans. The rice was good but the black beans lacked flavor.
Overall, the food was pretty good but the service was a turn off. I would like to go back and try some of the other meat choices on the menu. Maybe with a little more time service will be a little better. Maybe they’re just working out the kinks of a new location.

Was excited to see a café Rio open in this location. It looked promising from the menu. My visit was yesterday mid afternoon 1÷3÷16 and I ordered a Salmon tostada and the presentation was nice — but the rest was disappointing.
Salmon was stored in the metal steamer pans like their other meats. However, my dine-​in order was cold cold cold salmon. Yuck!!! If it were served a little warmer it would have been much better. I was so starving I was about to eat my arm off so I ate the salmon anyway. The prices seemed fairly reasonable and there were some healthy options. I will give this try again another day and reassess. Maybe it was just a bad day to come in here. Boo.

I like café rio but it’s definitely not my favorite. I do love the fresh tortillas but that’s it. It’s more on the pricier side compared to chipotle and zabas which is a block away. I had a barbocoa quesadilla it was alright. I don’t hate this place but I don’t love it either very mediocre in my opinion.

I’m SO happy to finally have a Café Rio on this side of town! I like the fresh new look and service has been good. I do however miss the days when all the employees would welcome you with a big loud «Welcome» shout and excitedly yell out «FREE MEAL». That was fun but seems to be forgotten. The food is on par with the Eastern location (best Café Rio in Vegas). This location is missing the stevia strawberry lemonade which is a great option for us sugar free folk. Loving this convenient location.