Bodyheat Tanning

The employees stand around on their phones. I have been to more than one location and they all need a deep cleaning. If they were my employees, I would have them clean during slow times. It’s sad young people today are not learning good work ethics and think being really tan is not damaging their skin. I developed a painful and very itchy fungal infection on my legs after tanning here that I have been battling for the past year. Sent an email to management last week and have yet to hear back.

I have been to several locations in the valley and this one was by far my least favorite. The front desk had three people — all staring at their phones. It wasn’t a welcoming experience and when I was leaving not one person responded to my «Have a good night» because they were all on their phones. Very poor service…

I would recommend body heat tanning 100%! Especially the one on Eastern. They have amazing beds and continually change out the bulbs to ensure the best possible products for the customers! They are always so friendly and they are open 24 7!!!
Marie was such an amazing help. She took time to show me each bed and explained the amazing features on the level 4 which I had no idea about. The body misters are amazing!!! They cool you off and leaves you smelling tanning bed free!!! That’s awesome to me because I don’t know about you but I hate smelling like the tanning bed all day! So over all this is where to go for that beautiful sun kiss summer skin! (:

*sigh* I hate giving bad reviews but have no choice. The majority of the staff at this location have really given us just a bad experience. Being new to tanning we didn’t know what to expect so really had no preset expectations. Multiple staff on 4 different occasions have not offered to show us where the bed was, how it worked or asked us questions to ensure appropriate tanning times to prevent burning. (Can’t they see our tanning record on their computer??) I called and complained the first time, they apologized and clearly spoke to the Manager (who was the one I complained about) because the next time we came in her employee apologized in her behalf, even though she was there! But then we came in 2 more times, with 2 different employees and the exact same thing happened! I finally said, «I’m sorry, are we bothering you?» The employee got defensive and said they won’t show us how to use the bed unless we ask. Oh ok… in the meantime we’ll burn to a crisp because we don’t know how long to tan or how the bed works-​thanks. We’ve already cancelled out renewal membership, but $ 100+ later, we need to get our money’s worth. The only reason I’m giving a 2 instead of a 1 star is because the initial lady who helped us sign up and the lady that apologized in the managers behalf were both nice and helpful. Good luck.

Marie is great. Every time I come in she makes sure I have everything I need to get a perfect tan. Always great service.

Been tanning here since I moved from Ca. Love it! 215/​Eastern is my favorite location because they are open 24 hours, the spray booth is always clean and up and running. also… No matter the time of day (or night) the staff at this location is always on it and have a smile for me. Marie is so super sweet, always remembers me by name and knows how I like to tan. Today she introduced me to iBlack lotion. I bought the sample size and love it! Can’t wait for my next tan sesh!

Ahhhh… updated account with new card 3 months ago now have 3 late fees and I csn see payments coming out. seriously not worth 60+ /​mth for all the headaches.. there are options people.

I had some issues with this place which will hopefully be resolved. Marie was extremely knowledgeable helpful and accomodating. Aspen and the night ppl have been terrific

Aweful corporate office! They sold me — Girl Code tanning lotion and I’m a guy — it had an allergic reaction after first use. I went to ask about an exchange and nothing! The corporate manager said «all I can do is give you a $ 12 credit– that’s the best I can do». The lotion was $ 60 — gee thanks. I’ve already paid my $ 105 monthly fee — and the option was to get another lotion– so ill now pay almost $ 100 in lotion. I happily canceled my membership as its obvious they are only out for $ and could care less about customer satisfaction.

I just had THE worst customer service at the 24-​hr eastern location. I left 2 of my rings in the tanning bed last night and just stopped by to pick them up. 2 girls were behind the counter. I told them what happened and I saw them in an envelope from across the counter. One girl said they hadn’t found anything and I assured her I had already spoke with someone last night who put them away for me and told her they were laying in the drawer where I could see them. She asked if I had ID and I said yes. She said «you don’t??» in an extremely rude tone. I showed her my ID and she handed them to me while saying «don’t you just love us?» I said thank you and started to walk out and she EXTREMELY RUDELY yelled «umm you’re welcome?!» I said «I said thank you!» And she relied with «okay.» You have zero reason to be nasty with your customers! The LAST time I will visit that location!

I love body heat, and aspen! She always remembers my name and is always so helpful with my questions. Great place!!!

So disappointed in the customer service of corporate. Went in and bought a package from Maria. Paid cash. Was never told there was a tanning tax on top of my $ 69.88 a month, but ok… is what it is. My credit card got charged monthly fee even though first month and half paid in cash. Went in to ask why, Mari called corporate and spoke to Tara in billing. Quote unquote direct from Maria’s mouth… Said «this is not first time corporate has done this to a client and that body heat is shady a lot.» Hmmmmmmm… Was told to call Tara directly at corporate, while I am standing there and Maria is speaking to Tara. So I did. She was SUPER rude to me, told me nothing she could do that I had to call credit card and file a dispute to reverse charge. I said, as of now my account is canceled and I want cash back on unused portion. Told me she does not have that power and then hung up on me! I called back, told that everyone was out of office for whole week… ummm…talking to you right now am I not? and was told while in body heat that Tara wAs one to speak to and to call her… she then hung up on meAGAIN!!! I called back, they sent me to voice mail for next hour. Called again, was told thank you for your money, you are not getting it back. And then HUNG UP AGAIN. There are a LOt of options in this city, better deals… better customer service. I already sent email to better business bureau and to my credit card, but body heat owes me cash MONEY. As of right now, they have legit STOLEN money from me and manager at location agreed with me right there while on phone to corporate!!! Just cause they have. Lot of locations, there prices are not cheap nor are they willing to work with you. Gonna check out palm beach and some local places… But first, I want my money back!

I have been in Executive Management for the past 20 years. I am always looking for superior customer service and I get that every time I am in town and tan here! The beds are the top sunbeds in the West/​Southwest. I have tried all levels and am extremely happy with the color I receive each time. They have the most recent technology in suntanning. The woman I believe is the Manager, Marie Messina, is extremely friendly with everyone who walks through the door. She always greets you and talks to you like she’s known you for years. And the rest of the staff I have seen are always friendly and accommodating. You are able to use any Boodyheat Salon when you have sessions but I will continue to use this Salon each time I am in town. Keep up the awesome customer service!

Ok tanning place. It isn’t worth it if you do not have a monthly membership and tan more than 3 times a week.

This place has the best beds in the buisness, also extremely clean. The staff is knowledgeable and prices are affordable. I recommend this place to all my friends.

Where do I even begin! Went in with a week coupon and honey say that isn’t a promotion anymore. Then take it off your site! I told the lady I was moving to New York. I got a lotion and thought just a single month. I paid 200!!! For a month and a lotion. Then find out they will be charging me another $ 70 draft for next month. I won’t even be here! Also had a promotional sign saying any ilotion you get a free face lotion. So my 140 $ lotion apparently wasn’t apart of the deal.
Kind of funny to pay 275 to tan for 3 weeks

Having been an avid tanner, and working a somewhat crazy schedule, I was thrilled to find a 24-​Hour Tanning Salon that was clean and well-​equipped. Coming into Bodyheat Tanning, I thought I had found all of that, and for about 5 – 6 months, I was right.
Knowing how these contracts work, I asked numerous questions before signing any sort of contract, including the ability to move up/​down membership levels. I was told multiple times that this would not be a problem. Well, fancy that, as soon as I do attempt to upgrade/​downgrade my membership, I am told that this is not possible. Unfortunately, buying out of the contract will be more expensive than finishing it out, so they have my patronage for another five months; rest assured, after that they no longer will be my go-​to salon. I am thoroughly disappointed in the poor delivery of information, the blatant lying with respect to the contract and policies, and the disregard for someone who was hoping to remain a loyal customer, but instead will be finding another establishment.

The girls at this location are so fabulous!!! Aspen, Kendra, Courtney, and Cheyenne always know me… always know me and always have my favorite bed ready for me. Love you ladies!!! Xoxo

Good most of the time, depends where you go. Eastern busy certain times, but girls at night are great, am too.

I love this location. They have the best beds and the best service. Marie was really helpful and knowable with all the beds and products. Try the first bed to the right. I always forget the name but it gives me a great tan.