Big O Tires

Had to take my car in to have it looked at unexpectedly for some transmission issues. These guys were great! Pat in the front was super nice and amazing to deal with. The tech Aaron who looked at my car was extremely helpful, he was able to diagnose the problem and instead of charging me stupid amount of money told me it was under warranty. I was able to take my car in and knew exactly what to tell the mechanic. Aaron was spot on with his diagnoses. I will take my car here every time in the future, nice to know there is somewhere to go that won’t rip me off!

I have been contacted by Big O Tires by three different individuals in their corporate office. This is sense my problem and issue has happened. All three of those individuals wanted to know in detail exactly what happened what day what time, the people that were involved and what the final outcome was. All three apologized repeatedly, and assured me they will get to the bottom of my issue and clear this problem up as quickly as possible. It was a complete turnaround from the way I was treated and disrespected at the store, the 3 corporate individuals seemed as if they were concerned about the customer, myself, and the fact that a problem even existed. The first person I spoke to picked the ball up immediately and started to run with it, he asked what brand and size tire was on my vehicle that I needed to have replaced, ask me to simply text him a copy of my original warranty. He then contacted me back 30 minutes later to notify me that my tire was ordered and will be here in 3 to 5 business days. I just received notification from him, my tire has arrived, and all he needed was a one hour window so he can call that particular store and let them know I’m in route to have my new tire put on. Once again, this is a complete turnaround from the way I was originally treated and disrespected. In fact, he also stated the tire would be free of charge, they are not even charging me the prorate on the old tire. It is too bad that this had to happen, but it is nice to see that there are people within the Big O organization that do care and are definitely concerned about customer service and fixing what was wrong. Good job Big O! Thank You to Anthony and Robert both. Corporate guys that that have good values and down to Earth people skills.

I had a good experience here. Took my Honda Accord in for new tires. They didn’t really try to sell any overpriced tires to me. They simply told me the prices and the quality of each option and I chose the one that fit my budget.
The work was done relatively quickly. The sales person was friendly. Overall, it was a very positive experience.

Why isn’t there an option for ZERO STARS! The worst place in the world! I care about my car so much since I actually worked 2 jobs and it took me 7 years to pay off without help. They put the wrong parts in my car and charged me triple if what it should cost and stole my brand new tire out of my trunk. A $ 250 low profile spare from discount tire. Which I didn’t notice till a week later when I got a flat! Are you kidding me? Then I called and they had no record I ever existed. Well we know who you are SEAN LOUD (who is the store manager.) Im heated and going to the better business bureau on them. I bought another set of parts and I’m going to another repair shop. After this horrible experience in doing all my research before paying triple and taking my car anywhere. I hope my review helps others from making the wrong decision on taking your car to this place. Thanks for messing up my car Big O!

I took my 09′ toyota corolla here to have the wheels checked because my tire pressure light kept popping on. The guy at the counter was nice and looked at my tires, told me that ALL of my tires were cracking and the air was seeping out through the cracks, that there wasn’t anything to be done but by new tires. He than proceeded to quote me $ 600 for low end tires (his BEST price!) I laughed and walked out.
I may be a female, but I was raised with boys. I’m not an idiot, sir.
I took it to a small business tire shop off cheyanne & rancho. They found a nail in ONE of my tires. The rest were all fine. I ended up paying $ 10. Can you believe that?! I am so greatful for small business owners and there honesty. If it wasn’t for him Big-​o tires would have gotten a sale off something that didn’t need to be replaced. Disgusts me.

Went there after I saw an ad on television buy 2 and get 2 free they said my size of tire was not on sale so I did not qualify for the buy 2 get 2 free. I did buy 4 new tires and I needed an alignment they called me and said all finished, picked up my car and as soon as I drove it I could tell the alignment had not been done so I got up under the car and it was clear nothing had been done, no shims no adjustment nothing, I feel bad for people that do not know what to look for, because they charge you and do not perform the services you paid for. Went back and set an appointment for tomorrow, I guess I need to stay and watch them to make sure the work gets done, fun .It upsets me that people call you and tell you the work is finished when it never even got started. Very disappointed. Do not recommend .To finish the story I went back they took it in right away and did the alignment so it got done but why do I need to go back twice my opinion good for tires not for mechanic work.

I would not take my vehicle here again if it was the last place on earth! This place is a total rip off. The a/​c quit working in my truck so I brought it in to have it diagnosed. I made it very clear that I just wanted to know what was wrong with it. (I am fairly handy and can fix a lot of things if I know what the problem is.) The guy told me 20 bucks for a diagnosis. Great! He said about half an hour so I told him to call me when done and I went to get lunch. He calls me and says that I have a bad low pressure switch, the condensor needs replaced and the main hose is leaking. He said that they had the hose off and were in the process of installing the new one and it would be a total of 761 dollars! I told him to put the new hose back on and stop working on it. When I got back he told me that he could probably just recharge the system with refrigerant and it would last me through the summer, for 200 dollars! I paid him 20 dollars as agreed and I went and bought a can of refigerant for 20 bucks and recharged it myself. The low pressure switch was fine, the condensor was fine but there was a leak in the main hose that I know was not there before I arrived because I examined almost every inch of the hoses for leaks the day before. It looks exactly like someone stuck a knife in it! These people are thieves!!!

Got my tires and an oil change in record time!

I don’t want to lie, it started off bad. I got my brakes done, and everything was ok… for a few days. Then things started to get weird, well, not weird per-​say, but noisy. A sound that was not there before, but now is, well that is something to take a closer look at. So I brought it back to the guys here, and they took off the tires, and everything seemed fine. Weird, right? I know! They told me that they think the rotors are bad, not cut right, or turned, or something that rotors do, I don’t know. So I thought, well that is convenient, bring me back and slap me with another bill, then bring me back again, and again, until I pay off their new boat. I have heard of places like this. So my stomach began to do what the rotors should do, and turn. Then Alex the store manager told me that they should have caught this the first time, and he wanted to make me happy, and he would put new rotors on for free! Yes, free! So about 4 hours later, I drove off with a much quieter car and a smile on my face. Thanks guys!

Watch out for the upsell at this «joint». Also they will tack on a junk «service charge» fee of $ 20 for «toner, paper and floor mats» — thats the manager’s quote.
Will not use a business that quotes a price for service, then adds a junk fee. Was called either a «shop charge» or «service charge».
It’s an insult to customers.