Ben Gioielli & Co

My husband and I got my anniversary ring there ! I love it ! He has very beautiful designs and a lot to choose from ! Everyone in the store is very helpful ! Will come back next year for more :)

I have been coming to Ben Gioielli for many years. They have a unique collection of vitage and fine jewerly. Number one thing for me is that they can create any piece of jewerly by your own design. Margarita has been my «to go» person from day one. She is absolutely amazing. Shopping with her is so much fun and so exciting. I trust her taste and experience without doubt. My first time in the store I was treated like a friend. I have never had any problems and thats why I don’t hesitate to recommend her to any of my clients and friends.

Take your business elsewhere. My boyfriend purchased a lovely pair of pearl earrings as an anniversary present. The backings were loose and after a few days, I had noticed one earring had fallen out of me ear. I called Ben Gioielli and spoke to Tiffany, the saleswoman who had sold my boyfriend the earrings. She had me send back the earring so that they could find a matching pair. Then, radio silence for 3 months. The only communication I had was when I called twice to follow up on the status of the search. I finally insisted on speaking with the manager, Joanne, and magically the earrings were being shipped out the next day, with the promise that the backs were much stronger. After wearing them for 20 MINUTES, I reached up to my ear and found one of the earrings dangling precariously out of my earlobe, the back missing. I left another message with the store and requested a call back from Joanne. Four days later, she leaves me a very condescending message about how she finds it very interesting that the earrings are continuing to fall out given that she checked the backs herself and had another coworker do so as well. She then proceeded to give me a little «How to Wear Earrings 101», reminding me to make sure that the backings were pushed all the way up to my ear and to be careful when pulling things over my head. Thanks. She did say that she’s sending along an extra pair of backings, but I have zero faith in their product. I will be taking this to my jeweler at home who knows what he’s doing. Piss poor customer service and a jeweler who is apparently baffled at how to make earrings that stay in your ear. There are plenty of high-​end jewelry stores elsewhere that create beautiful pieces that won’t fall off your body due to shoddy workmanship. If you consider buying something from Ben Gioielli, try Claire’s first. You’ll get the same quality for a fraction of the cost.

This jewelry boutique has exceptional high quality jewelry, as well as amazing service. We are from out of town but choose to make all of our jewelry purchases from Ben Gioielli & Co. They make you feel like one of the family. With an amazing collection of jewelry, they (Renee K.- who we work with frequently) always take their time to ensure you have found the right piece of jewelry to match your style, taste, budget. I would strongly recommend making Ben Gioielli & Co. your jewelry store like my family and I have done.

After many months of arguing, they finally consented to an in store credit and we selected a different ring. This time we walked out of the store with the item we wanted. I would be reluctant to do business there again.

Ben Gioielli & Co. Is a professional establishment that has the highest quality of jewels you can find. I highly recommend it. I have shopped there four years now and have continued to receive the upmost professionalism. Mr. Gioielli’s creativeness and attention to detail and quality of his jewels can not be found anywhere else. I live in Mississippi, but my jeweler is ONLY Ben Gioielli. Customer from MS.

This is one of the worst jewellery shops that I have ever been to, and I have been to a lot! I have to confess that I did not doubt this place at all, because it is in the Venetian in Las Vagas, and I really did not think twice about giving my full trust and confidence to this place, because if you are not going to trust a place like this, which place are you going to trust? The answer from my experience is: Never ever trust any jewellery place and always be super cautious, and you can not be careful enough. From my experience here, I figured that it is actually quite the contrary, it is places like this scam more people than any other place and that is how they are always here.
To explain more about my experience here, I visited with my wife and we were looking to upgrade her diamond ring, it was of great quality very clean and clear, etc but it was about .5 carat or so. We liked one that was listed for a little over $ 23,000 and had a certified diamond that was close to 2 carats with really good quality, etc. Long story short, in negotiations the $ 23,000 came down to $ 13,000 and they would buy our old ring for $ 4000. The ring had to be resized, and they said that this should be absolutely no issue at all, and because we were leaving they would mail it with certified insured mail, and they will also not charge for tax because we are from out of state. They also stated that they will be making absolutely no profit with this whole deal, but they are willing to do it, to win us as customers and will gain our future business when we return. We received this as great news, and it actually was a fantastic deal that we both thought that was the high light of the trip and we returned happy back home.
The nightmare started when we received the ring by mail, the ring was like it was run over by a car! It was bent and almost broken and the main diamond is out of the housing and many more diamonds on the side have fallen off the ring! Panicked and alarmed my wife called them back, and they stated that this can not be true, because they inspect each diamond before it is shipped, and this one was inspected as well, after it was resized it was carefully packages and mailed, they claimed that if it was not damaged by us, then they should ask Fedex for the insurance money because it was damaged during shipping! To me this made no sense, the whole package did not even have one dent or scratch on it, the enclosing box was brand new! I called and asked to speak with the manager and the owner, and their response was like: «Listen you are a reasonable man, our word is we sent it brand new, you damaged the ring, we will try to over look this and repair it for you free of charge as a courtesy, because we have been in business for 25 years and we never had anything like this happen before».
At this point, I started to realise that I have been scammed and at this point what am I going to do? I remembered that my home has security cameras all over, and I was able to retrieve the videos showing the whole incident as we received the box, my wife opening it, calling me, and then taking photos of it and sending them by messages and email! If I had to go to courts, now I have amazing back up to my story. I called again and informed them about that, but they thought that I might be just bluffing, but after weeks of talks, they said that the ring was repaired and ready for pick up. I decided that it would be best that I fly there just to make sure that all is well this time, and if things were not right then go to the police to file a report. At this point, I had absolutely no trust in this place, at the time of picking it up, I asked them to tell me the laser inscription on the diamond as I compare it to my certificate to make sure that the diamond has not been replaced.
What a nightmare! But at least in the end, I got the ring with the right diamond, but I will never ever forget the whole ordeal and story of frustration that unfortunately haunts me every time I look at the ring!
From my judgment I am not sure 100% that the owner is the one responsible for orchestrating this whole thing, and if this is done to more people visiting from all over the world, if there really is a conspiracy theory or not. Or if this is happening by some bad manager, or employees, I guess I’ll never know. But, it is important to share this experience to warn those whom are doing their homework by scanning reviews about places, and even if it was to late for those whom fell into the similar trap and experience the same ordeal that: No, you are not alone, and this has actually happened to someone else, that whole 25 years of No problem BS is not true, it is actually normal to have problems, but how to handle the problems and how to solve them is what establishes really customer service.
Last note: Beware of Ben: Typical English Con man, so smooth, but he has a bad dark side, it is classic drama movie material.
Needless to say: I’ll never return

Strolling around the Venetian, saw some nice earrings in the windows of Ben Gioielli. Their shop says they are a vintage jewelry shop & looks like they had vintage & modern pieces alike
Maybe they are more like an estate jewelry shop — regardless, their selection is lovely!
Tried on the earrings in question & it was love… but given we had just arrived in Vegas & had the whole day to play, we didn’t want to commit to such a huge purchase right away
The salesperson offered a large «discount» on the earrings, right upfront & advised us if we wanted to make a counteroffer, she would reach out to the owner on our behalf — this is what led me to believe they offer some pieces on consignment
So we obtained the info & name of the person who helped us & left to think about the earrings
A couple of days later, we decided to make an offer via email but didn’t hear anything back for about a week — when a response finally arrived to advise us that unfortunately the owner did not accept our offer, however he did present a counteroffer
It would have been great if the salesperson had acknowledged she received our message, so we weren’t left wondering the whole week — or better yet, if she provided a status check to say she was in the process of contacting the owner & waiting to hear back… instead we were left in the dark
Well, we were unwilling to meet the owner’s latest asking price, so now we are back at the negotiating table… or maybe we’re not
We presented a «final» offer & are still waiting to hear back… and it’s coming up on 3 weeks w/​no response or acknowledgement… and we aren’t going to beg to purchase those earrings & in fact, this non-​communication has left me no longer interested
Even if the final, final answer is no, please follow up w/​your potential customers — when service is such a huge part of the overall shopping experience, have to say we’ve seen better

Amazing service, beautiful jewelry.
I’ve purchased from Ben Gioielli twice now. Last year, I bought a new bracelet and antique earrings and this past week I purchased another pair of earrings, this time new. The experience was wonderful both times.
When I returned to Vegas this year, I needed work done on the clasp of my bracelet. I walked in and my bracelet was taken right back to the jeweler, who tightened the clasp as I waited. No charge. They told me that they will do whatever their customers need for as long as they have the jewelry.
All pieces I’ve bought from Ben Gioielli have come with appraisals, which is excellent.
I’m very impressed with the service and quality at this store!

Just got back from Las Vegas where my fiancée and I bought our engagement and wedding bands from Joann. Joann is spectacular and was a joy to work with during this transaction.
We had originally found the engagement ring over the Super Bowl weekend and had been in correspondence ever since. Joann sent us pictures and worked with our likes and dislikes making sure this was a first class experience with the right fit for personal tastes.
When we arrived last weekend she had everything ready and we ended up spending about 3 hours at the store reviewing the engagement ring, fitting my wedding band and looking at other pieces for the future.
This was a top notch experience. The customer service levels that Joann and the staff at Ben Gioielli provided where thoughtful, professional and fu!
Thanks again Joann for making our engagement and wedding ring purchase truly special and memorable.
Shawn and Renee

DO NOT DO BUSINESS AT THIS JEWELRY STORE! THEY DAMAGED MY ENGAGEMENT RING!
I was looking at wedding bands and asked for my engagement ring to be cleaned while I looked. It was a customer comfort fit, and instead of just cleaning it as I had ask, the lady put it on a shaper to «reshape» it and completely bent it! The jeweler was not in, and I was told the owner would call me first thing in the morning. The owner did not call me as the manager had indicated, so I contacted him in the morning and told him I expected the store to pay for my ring to be fixed. He was very rude & told me that he has been in the jewelry business for a long time and has never had any problems. I responded that there was a problem now and asked how he was going to handle it. He again insisted that he had not had any problems in the past but told me to call him once I got the ring repaired and he would «see what he could do». I had the ring repaired for a cost of less than $ 75, but he will not call me or my husband back so we can work out the details for him to pay. I have experienced how poorly and rudely he treats potential customers, and would highly recommend not purchasing anything from this store.
I did file a report with the mall security so that I would have a documented record of what happened, and will try to pursue other options — perhaps small claims.