Avis Car Rental at Mandalay Bay

I can see why this place only has one star. Both times ive interacted with the service desk left me wondering why i do business with this company. Not pleasant at all. On a side note. if you dont leave your keys in the drop box in the parking garage. and try to drop them off at the service desk. you will be walking all the way back to the parking garage to drop them off. Who doesnt take keys back at the service desk?

My experience was not the worst, but I honestly cannot recommend Avis’ service at the Mandalay Bay. I managed to rent a car, despite not having a reservation. It was a Mustang, not what I wanted, and not really in my original price range, but AT LEAST it was a vehicle, so my friends and I were able to make our Grand Canyon day trip.
However, my co-​worker who had made a reservation the night before never got a car despite waiting for hours. I don’t blame the people behind the counter but rather the terrible protocols getting cars checked in and out as well as the narrow choice of cars. (All you have are giant SUVs? Really?)
In addition, the garage has awful signage, meaning you have to wander up and down the ramps to find the exit. Getting back in to return your car means having to wander around the Strip to find the entrance.
Avoid this place if at all possible.

It has been 1 year later and I am still pissed that no one at Avis has corrected any of their issues!

Avis Mandalay Bay is terrible. It appears that the same operators run most of the Avis rentals on the strip. The desk jockey we had clearly hates his job and all the guests that help keep him employed. Well worth finding another brand of rental even if less convenient. You will regret renting here.

Its amazing that you have to put up with unprofessional people at places like this. Jalin was the rep at the desk who seemed to be annoyed we needed her ‘help’ getting a car.
WHen we arrived, Jalin had headphones in. Yea, thats professional. She didnt greet us. But did inform us of her lunch that begins bat noon. Yea. you can go to lunch AFTER.
Its vegas. Youd think avis can hire people who are friendly. Jalin just seemed like a jaded cop hating life and it shows with her attitude. I hope avis reads and follows through with these reviews.