AT&T Authorized Retailer

Against the discretion of bad review #1, I went here to try and pay a bill. Wrong. Not sure what the purpose of this kiosk is… No one there but two employees, way to manage AT&T. There is a $ 5 fee for paying your bill with cash. Why? Isn’t cash better than credit? If I had wanted to pay with credit or my account, I could do it myself online. Really stupid.

First negative mark, it is an AT&T kiosk.
Second negative mark, it’s a kiosk.
Third negative mark, the staff does not pay attention.
Fourth negative mark, the staff does not have a grasp on wireless technologies.
My in-​laws upgraded a phone at this location yesterday. He told them what he was looking for and they put him in a phone they thought was suitable. His main desire, was to have GPS navigation on the phone, as his new job has him going to locations unfamiliar to him. The staff told him no problem, it’s a $ 10 a month service, he OK’d it and off he went.
I won’t go into all of the issues had outside the kiosk that are all related to the lack of quality in AT&T’s service. However, there are a few key points that need to be brought up for the second visit.
First off, the phone would not work as a phone. Incoming calls would go straight to voicemail. Outgoing calls would end before they were connected. Reason being: the phone had 0 bars where it had service moments ago. It wasn’t airplane mode, and the phone didn’t have any settings that I could find to give it 0 bars of service without noting the radio was off.
Secondly, the GPS functionality was also non-​existent. Every time the phone would attempt to connect to the 3G server, it would throw a no connection error.
Off to the store we went today. I explained to the staff what issues we were having with the phone, which of course, they couldn’t explain. After a few minutes of hem hawing around, the manager was off his phone call and came back by to see why my FIL was back. We explained everything again, and got a political/​typical managerial response.
Finally I asked if they had a data plan connected to the phone, to make the GPS work, he said no. But GPS does need data, which would then charge the account for use, every time it downloaded anything. They did not mention that the previous day.
To rectify the non-​usable phone portion of the visit, they swapped out phones, which the manager assured us would «take only 5 minutes.» Knowing how these things go, I started my stop watch. Over 20 minutes later, we were able to walk away.
Future phone or plan discussions will be had at a real store, and hopefully a non AT&T store.