AT&T

Super horrible service every single time! Staff here have attitude and quite incompetent.
In December I had purchased $ 100 in gift card for my sister for Christmas. That visit took forever and they couldn’t give me a single gift card but sold me 3 different gift cards totaling $ 100, it was rather weird but because I had waited so long already I just dealt with it.
Gave the gift cards to my sister only to find out that the gift cards were never activated even though I had paid for them and she couldn’t use them at all and it made me look really bad.
So I had to make another trip back here and wait another 30min to fix this problem again! What a f* waste of time and energy! Thank god I don’t have their phone service I would shoot myself.

Normally att store don’t impress me much but the service rep at this location — Eric Guzman is the man. Anytime I need any help which seems to be way to often he’s always there to shoot me in the right direction. Sometimes there are difficulties that come up with att and their back end on availability for a new phone or device but eric always makes sure I’m well taken care of and that everything with the technology.

Truely fantastic service! Went in was met by Carl who immediately met my cell phone needs. Friendly and professional! Thank you Carl!

I was helped out by Eddie and he was very helpful and knowledgeable. He got me in and out quickly and provided me with everything I needed. I love my new phone so much! Next time you go in ask for Eddie!

I switched from an Iphone to the LG G4 and was having problems with it from the start. I came in multiple times to get help. Javier and Armando, two of the managers, were awesome. They did everything they could to fix the problem with the phone. When they couldn’t fix the problem, I requested to just switch back to an Iphone. Javier spent a lot of time working with the company to make that happen. I’m incredibly grateful to him for making it work and for making me a happy customer. He cares about his customers and did what he could to make sure I didn’t leave unhappy.

All I can say is Xochi (Xochy) sales rep… Avoid at all costs!!! I’ve been here many times before and the sales rep are great. she was very condescending and down right rude. I placed an email complaint to AT&T. as I walked out we briefly told the manager but I had to get away from this woman aura ASAP!

I was at the store today and was helped by YASMEEN, in resolving some issues with my new plan. shes phenomenally great she knows all her product and very knowledeable with it. I thought at first shes a manager come to find out shes not but she has a very GREAT MANAGERIAL SKILLS she handled my stuff very professionally and with sense of urgency. Definitely a TEAM PLAYER, shes quick and very passionate in what she does. Also great job to JAVIER (assistant manager on duty that time) hes also very very knowledgeable and work so hard he listens very well with the needs of their client. Both Yasmeen and Javier posses a great managerial skills and i definitely think that they are a GREAT ASSET to this att branch you can tell that they both love their job and what they do. To the STORE MANAGER of this branch great job of having them ;) they both deserve PROMOTIONS ;) BOTH highly recommended :) JOB WELL DONE

I usually hate coming to an AT&T store, but I needed an upgrade badly. My old iPhone went to $hit, probably since I’ve dropped it so many times. My experience at this AT&T store was actually quite pleasant.
Our salesperson, Christina, was knowledgable and friendly. She answered all of our questions (we had a lot) so calmly and patiently. There was a special going on with an iPhone upgrade, I qualified to get an iPad mini for $ 199. That was such an amazing deal and I wanted an iPad anyway, so I couldn’t pass it up. Christina explained my bill in detail making sure I understood everything. Not once was she pushy nor did I feel pressured to buy anything. Kudos to you girly!!!
All in all, I had an awesome experience here. In and out in less than an hour. I walked out with my brand new phone and iPad super happy and it didn’t cost me an arm and a leg!

Great customer service. With the help of Carl he made my phone shopping experience a great one. Every question I would ask he knew on the spot, and he told me the pros and cons of getting my iPhone 6 Plus and had no intentions of doing me wrong. It was very welcoming coming into the store. Carl hooked me up with a affordable price on the phone. If I didn’t have to wait 24 months I would surely be back!
Thanks Carl and AT&T for your finest service!

Awful service. Would not help me in store so I went to Walmart and they put a block on my account so I couldn’t buy the phone at Walmart either. Don’t let them know you’re going to walmart to buy the phone!

Eddy was a great salesperson. Informative and not pushy with getting extra add ons. The process to get a new phone took awhile, but that’s an att thing.

Worst customer service ever! The store manager needs training on how to deal with clients. He was so rude and should not even be a manager. I called ATT instead and they quickly resolved the problem. Been a ATT client for over 15 years and just bought another iPhone, and to be treated so poorly was disappointing. If anyone has a problem, I suggest calling ATT customer service instead. They are more knowledgeable and have better customer service skills. Avoid this store at all cost! They are not in the business to take care of customers, more interested in taking your money.

AT&T sucks! Not only do you have to wait to buy anything for a good hour or so! No bathrooms as well. Retail price is so high! People that work there are nice! That was the best part of my whole experience there. Thank God I can buy an I Phone at the Apple Store for ½ the price! Won’t be coming back to the AT&A store anytime soon! Why would anyone shop here when you can go else where and save a ton of money & your time.

My boyfriend and I went in to get him a new phone… GREAT EXPERIENCE! Erick was sooooo very helpful and fun! We will be back to get my new iPhone in a few months!

My husband and I have been AT&T customers since the very 1^st iPhone came out. To say the least we are loyal customers. We have been trying to transfer my mother’s cell number to our account. I spoke with AT&T customer care over the phone who instructed me that since we wanted to keep her number and just transfer it from one AT&T account to another that we had to go down to the store. So we went to the store on May 4^th. When we got to the store on May 4^th, we were instructed that my husband (who is primary on the account) had to physically be there to accept such transfer. Since my husband worked out of town for weeks at a time, we had to wait until he arrived. So today, on Mother’s Day, my husband and I went to this AT&T store. We were informed that my father had to personally call AT&T and release my mother’s number. A piece of information that was not told to us with the prior AT&T staff at this store on our visit on May 4^th. At this point I’m very frustrated and I started to explain to the AT&T staff member who was «helping» us my frustration with the company because each person we speak to tells us something different and had we been told the correct information we would have taken the necessary steps to be able to complete this transfer today while my husband was in town. I stated that at this point that my husband and I are so frustrated with this process and inconsistent information that is being given to us by AT&T that we are ready to take our business else where. I also stated that I am giving him a chance to salvage a decade long customer. The AT&T staff member’s response was this, «I am sorry that you are frustrated, but there is nothing I can do. This is the policy of AT&T and if I deviate from that I will get fired, Unless you want to pay my salary then there is nothing I can do.» I was shocked. I know I was frustrated, but I did not yell. I did not even raise my voice. I just expressed my displeasure with the experience. My response to him was, «There was no reason to be disrespectful or snarky.» He proceed to escort me from the store with out an apology. His response was so out line. I will never set foot in that store again.
After my horrible encounter with this AT&T store I called AT&T again. I got 4^th version on how to transfer the phone number and was able to do it completely over the phone. So if anyone has to do that in future, you can do it over the phone rather than visiting that horrible store.

WORST SERVICE EVER unless they are all bored and so eager to run circles around you selling you stuff you don’t understand and don’t need. The best part is when they aren’t even that busy (because all the sales people are doing the aforementioned activity), there’s a check-​in girl/​greeter named «Lea» who doesn’t want to hear «I need the cheapest to-​go phone to temporarily add to my $ 350 a month bill until I find my other iPhone and I need it ASAP and to get out of here» and she says okay it’s 20 min or more wait, and then you step aside to call someone & she neglects to even check you in! I could go on for an hour, including the fact that I’m in the process of moving and so I’m paying guys $ 40 an hour to move me EACH & I told her I need a phone for my brother to communicate their progress because his wife just cut his off without telling us! Time is $ and if you want yours wasted — go here, unless you get to deal with «Adam». He’s always been helpful and expeditious — especially today. People like Lea don’t even belong behind a fry cooker.

I have an I Phone but still not the most familiar on how to use it… I’m use to using a blackberry. The sales associates greeted me right when I walked through the doors and was giving great instructions on proper usage of my new phone and addressed the problems I had. All in all happy with the provider, level of customer service, and the understanding of my lack of understanding of technology.

Four visits to understand why my phone was not activating correctly. Each visit offered a new insight on what was wrong with my switch from an Iphone to an Android. It was not really their fault for not knowing. As long as they put in the effort and eventually addressed the issue at hand, I am satisfied with the service.

I’ve been reviewing a lot of AT&T stores lately, I think I need an intervention. I was really impressed with this location. The store employee that helped me was extremely friendly and attentive. She sympathized with me and was very knowledgeable about the products and services while helping me with my service needs. I was in and out in minimal time on my lunch break and it still gave me ample time to run a few more errands before I had to get back to work.

We had a great experience and always have when we come here. We are always greeted by someone to find out the reason for our visit. Although I’ve never waited more than a few minutes when I’ve come in here.
So my husband needed to upgrade his phone. He picked it out and Gabe assisted us with the rest of the transactions! He answered any questions we had about the phone and our plan. Easy Peasy, In and out!