AT&T

I have been an At&t customer for over 5 years. I came into this store to get a new phone. After waiting for several minutes I was greeted by the manager. Unfortunately he told me I needed to wait for one of the sales reps (all were busy). He proceeded to walk around the store helping no one while I waited. At this moment I am watching 3 employees chat while I stand here. Worst service ever.

There was a little bit of a wait, but that’s to be expected this time of year. Not more than 10 minutes so not bad at all. I worked with Edward to upgrade my phone and he was super helpful and knowledgable. He never pressured me to purchase unnecessary things he asked what my needs were and we went from there! He did tell the deals that had going on. Also helps that he’s some good eye candy!
I would recommend this store, if the wait was only 10 minutes during the holiday season they are great in my book!

This should be zero stars because we didn’t even get service when we walked in. I went in 2 weeks ago on a Saturday or Sunday. I wanted to upgrade my phone. My husband and I walked in and no one even acknowledged us. We wandered around for 20 minutes and after absolutely no eye contact from anyone we just walked out. At least a «Hi we’ll be right with you» would’ve been nice. It’s not that difficult to say. This place is terrible.

My wife and I walked into this store ready to purchase an iPhone 6 plus to upgrade her phone. We entered the store and waited 20 minutes and not 1 of 5 employees acknowledged us and said I will be right with you. I live 0.3 miles away from this store and I will never enter this store again. Like other reviews do yourself a favor and drive a mile down Warm Springs to go to the AT&T store on Rainbow and Robindale. You’ll receive that any consumer would expect. I wish I knew the operator of this store because it’s a good location but terrible service!

Like another reviewer on here, I was also lied to. On the 25^th of Sept, I checked my upgrade status for the new iPhone 6s online. I saw that I was eligible for an upgrade to pay $ 299 for a two year commitment. So the next day, I headed to the store, like I always do when I upgrade, and I was informed that I could not do the $ 299 upgrade because «it was not available to this region», and I had to go one of the payment plans where you pay the entire price for the phone, $ 750. I said that it was an option for me when I checked online, and asked if I could just do it online. ROWLAND, whom I was dealing with, said no, that it wouldn’t let it go through because I live in this region. Well, instead of listening to my gut, and trying it online first, I just went ahead and purchased the phone with the payment plan.
When I got home, I decide to call att and inquire about this issue of the $ 299 not being available. I was told point blank that this was not true, and I would have no problem buying it online. They also said that the regional thing didn’t exist. So fumed, I head back to the store and tell them what they said. ROWLAND was supposedly at lunch, so I dealt with someone else. I informed her I was lied to, wanted to return the phone, and was not going to pay the $ 35 restock fee. She then went and got the manager NINO. This knucklehead came out, and I explained to him the issue. He had the nerve and audacity to apologize for the CS reps I talked to on the phone, and told me they don’t know what they are talking about and again, perpetrated the lie that the $ 299 deal was unavailable to this region, and that they can take back the phone, but will charge me the restock fee. I was livid and told him they I wouldn’t have purchased the phone if I wasn’t lied to. So I returned the phone, and went home and ordered the $ 299 phone online.
I went back to the store with my order confirmation, giving NINO one last chance to refund my money before I file a complaint. He again refused and stated that they never said I couldn’t get it online, a complete lie.
Thus store is a scam and I would avoid it like the plague. They also removed my unlimited data which I have had for 10 years and have been grandfathered into. Luckily, att fixed that. They could not refund my money because they said they could not see the charge in my file, but we’re going to when I called to complain. They said I have to go back to the store.
To top this horrible customer service and lie off, I found out from a friend that he went to the Blue Diamond store and bought the phone for the $ 299 deal, no problem. So much for the regional issue. Bunch of liars. I am also filing a complaint with the BBB and whoever else I can. DON’T TRUST THIS STORE, ESPECIALLY NINO! Zero stars but they’re making leave one.
Update: filed a complaint with BBB, forwarded to ATT in Atlanta who refunded my money. I hope they investigate the store further.

Can someone please tell me how two bitches who came in half an hour after me got helped before I did? The employees at this store seriously suck ass. One of them even flirted with one of said bitches and asked for her Instagram. What the fuck. It’s a shame you can’t give negative stars on Unilocal

Does customer service even exist at this store? I’ve been with AT&T for over a decade and had never experienced such piss poor customer service.
I walked in an hour after they opened to see what needed to be done to separate four phone lines and open up a new account. There was only one employee behind the counter tinkering with a computer. No acknowledgement. There were about 5 people when I walked in, all whom were waiting. I asked a lady next to me where we needed to sign in, she said I had to wait until an employee approached me. Another customer walked in a few minutes after I walked in, same thing with him, he was not acknowledged by the employee who was still tinkering with her computer, a few minutes after that, she just goes to the back room. Two employees emerge from the back room and start helping some customers that had already been waiting prior to my arrival, still no acknowledgement, so the man that walked in after me left. I still decided to wait until a third employee emerged from the back, she looked right at me, then walked right past me, seriously? I was livid, I left. Previous to this experience, my husband had been in to get his upgrade and renew the contract, long story short, he didn’t get to renew and he has installment payments on his phone.
Do yourself a favor and drive a mile down Warm Springs to go to the AT&T store on Rainbow and Robindale. Supberb service at that location, you’ll get acknowledged and helped immediately, plus you won’t have to deal with any shady tactics by the employees trying to earn commission.

No stars! Now if you’re like me my phone is my LIFE! First I walk in nobody greets me and tells you you have to sign in so I walked and wasted my time til I asked a question to one of the reps and they told me I had to sign in! i went in to upgrade my phone and during the backup process they assured me that everything was backed up I was more concerned about my pictures than anything. Even the manager «confirmed» my pictures was backed up to the SD card and safe. It took a few days for my contacts to fully upload. I get home pop my SD card in my computer to find NO PICTURES WAS BACKED UP! This is my first time ever upgrading in an att branch. Now how am I suppose to have trust in any reps with my phone?! This store needs to be tested on customer service and know what the hell they’re doing! Now I lost 1800 pictures that meant the world to me that I can never get back cause of they’re FUCK UP so thank you to this store!

I walk in the store with the intention to buy a new iPhone as I was eligible for an upgrade. I was told that I was not eligible and that I had given up my rights when I received a discount for the service. A girl named Lynda or something, a tall skinny girl with brown eyes and dark hair and wearing glasses, kept trying to sell me on a new plan, and told me that ATT no longer does the free upgrades, and that no matter what I have to pay full retail price one way or another. I left the store to shop around, and I was able to switch to Verizon where I got an iPhone 5C for $ 99.99 and was added to a family shared plan for only $ 25.00 a month.
I then call customer service to confirm that I was not eligible for an upgrade. They told me the store completely made up a lie in order to get new contracts and/​or commission and that I was eligible for the same service I got at Verizon. I call the store back very upset and told the manager what happened, and he literally says OK AND HANG UP ON ME. No apologies! no explanations! just hang up on me. I feel disrespected and lied to and I wanna make sure that everyone knows my experience with this store, so that you are not lied to or talked into spending money you do not need to spend.
The management and this girl need to be fired! I will make sure to tell anyone I can about this to make people aware!

Five stars strictly for Sarah, who has made my phone issues run smoothly each and every time I drop a visit for whatever reason.
This girl is personable. Instead of being that pushy annoying sales person at most locations, Sarah acts more of a friend, being genuinely caring about your wants and needs, understanding how frustrating your situations might be. She has given me a reason to always go to this location no matter where in Vegas I am, since I first stopped here to pick up an iPhone 6 since they were the only store that had them in stock around Christmas.
If you’re ever dreading of stopping by, call ahead and book an appointment with her. Her schedule might vary weekly since she’s pregnant (congratulations if you’re reading this!) but I’m sure you’ll walk out with the same feeling I did. Given.

It’s hard to rate a store like this, since a customer’s experience relies entirely on the person that is assigned to work with them. Luckily for me, I was assisted by Richard, whom I can say it truly was a pleasure to work with. He was very friendly and personable, and never presented himself as a salesman. Richard was there to provide customer service. He was there to give me what I wanted and/​or needed as an AT&T customer, which can be a rare experience.
I came in with several questions regarding upgrade eligibility, ability to keep my current plans and pricing, and to ask for clarification on some questionable answers I’ve been given by employees at Best Buy. Richard was straightforward and able to answer my questions concisely. He was honest in working with me and made sure to offer me all the options available to me for my current plans, but he didn’t push them on me; he simply informed me that they existed, and then we moved on.
In the end I suppose this isn’t really a 4-​star review for AT&T, it’s more of a 4-​star review for Richard. If you end up at this store, he’ll be your best bet to get you exactly what you need.

Natalie is very knowledgeable. She directs you to the right direction and saves you money. I am very happy with the service. Thank you!

I’ve been with AT&T for over 8 years & I must say that this particular store is severely lacking. They rarely answer the phone & the wait is always outrageous. The only polite employee there is the young lady who greets & checks customers in, I can’t remember her name. She was so friendly. Other than her, I wouldn’t recommend going to this store. There are many other AT&T stores that have much better customer service.

I visited the store for the first time to transfer from Verizon to AT&T. I’m not super tech savvy, so I had a lot of Old Lady-​esque questions about simple things, like GB and screen protectors and iCloud. Still, Natalie took her time to answer all of them. She even sat with me while I set up my phone to make sure I didn’t run into any trouble. Natalie was super patient and friendly and had me laughing the whole time. I ended up getting a new (er) iPhone and an iPad mini and I could not be happier with my purchases.
One thing I really liked about the store was that all of the reps seemed to work together. They asked one another questions to help get the best deal and the best products for the customer. I really got the sense that they work as a team. I like that! If Natalie isn’t available, I’d feel just as comfortable seeing Lorenzo (who was smiling and friendly) or Marie (who was polite and shook my hand even though she wasn’t my rep)! They all work well together and are so nice.
Other reviewers seem to get mad about wait times, but setting an appointment will help avoid delays. Even if you don’t set an appointment, I like how AT&T has a screen with peoples’ names on it, so you know when you’re next in line to be seen! Also, even though people might have to wait awhile, once you’re WITH a team member, they will take their time with you. Natalie, Lorenzo, Marie, and a few other staff members whose names I didn’t catch all stayed after closing time (8:00 pm) to patiently complete business with customers. Impressive! I’d definitely visit this store again.

This store was truly amazing. I was acquiring about buying either an Android or iPhone and Natalie Schlaff was able to go above and beyond and answer all my questions. She recommended me to her coworker Marie Agulilar to answer any further questions I had. Marie was amazing as well and was very personable. I would recommend not only this store, but these two associates as well. The store and associates went above and beyond to answer all my questions. Truly grateful.

This place is horrible we had to sign in and wait over 20 minutes while Danielle stood there in the front doing nothing… she wasn’t helpful at all.

Worst att store ever. They never answer their phones and they make 10 people wait outside for iPhones and locking the door.

This branch is RIDICULOUS. They make paying customers form a line outside in 100 degree weather while the store inside is practically empty.
I am seriously considering leaving AT&T after being with them for over 7 years.
On my way to Bestbuy right now to see who has the best package for me.
I was going to add my husband + upgrade is to the iPhone 6. I’m taking my business elsewhere!!!

I was surprised to see the number of bad reviews, most of my friends have been here and had nothing bad to say, and my experience was the same. Everyone was nice, and pointed out where things were when I asked for help. I never felt ignored or smothered.
I’ve had bad experiences with other carriers so I asked for a manager to assist me. I made sure to be upfront with what I wanted (and could afford– grad student and all) and what I absolutely didn’t want, so as to not waste my time. She and another girl showed me some phones that had what I wanted. They were so helpful, and kept me within budget.
Crystal walked me through every part of the contract, never rushed through anything, to make sure I knew what I was signing– so appreciated that! Does take a few extra minutes, but worth it. After reading the reviews, I would suggest to read and go over the contracts, don’t just sign! That was the mistake I made in the past, and the manager was kind enough to take to time to make sure it didn’t happen again.
I left happy with a phone and plan that I could afford.

My mom got what she came for, just a pay as you go plan for my uncle and it was quick & easy. The only complaint I have is the person who helped us, Chase, was rather rude, unsmiling, and he gave a little bit of an attitude to my mom, who kept asking questions because she was trying to clarify. Very irritating.