A1 Carpet Care

Abby M – Wrote a review on 1÷29÷16 for A1 Carpet Cleaning and that is not us. First of all she is not a customer of ours. We do not use Shop Vac’s all our vans our truck mount. In the future if she were to call us she would not have had this problem. We take pride in our work and always return to a customer’s home if there is an issue.

Do you want clean carpets? Don’t use A1 Carpet cleaning. Carpet looks and feels dirtier than before I called them and I paid extra for the deep cleaning. Also, now the carpet looks matted down. They used a deodorizer that made my house smell like wet dog (we don’t have a dog). They used a shop vac instead of a truck mounted unit. The guy also demanded a tip at the end and was very rude to my elderly mother. I called customer service and they told me there was nothing they could do. They would not send anyone back out to fix it and said I was probably walking on the carpet with dirty shoes.

Used them for my rental property in between tenants. The best way I can describe the service is superficial. They basically just fluffed up the carpet REALLY fast and moved on. The guys were polite enough but rushed the job and left debris on the floor that other, more proficient carpet cleaners would have never left. I do not recommend them, as they were both expensive and poor quality.

We called A1 out to clean our carpets in our new home. The previous owners left the carpets extremely dirty and stained. Johnathan and Scott did an amazing job cleaning the carpets. We tried to clean the carpets ourselves with a rented carpet cleaner without success. So leave it to the pros and call A1, make sure to ask for Jonathan and Scott!

So upsetting to have saved up the money to have my carpets cleaned yesterday to see when the carpet dried it was like I just threw 105 dollars away! my carpet looks exactly the same as it did before we had it «cleaned». If your in base housing with the light carpet DO NOT CALL THIS COMPANY!

Worst Carpet Cleaner ever. Stay away!
We had our carpets «cleaned» by A1 Carpet Care on 10÷4÷2014. We were working on cleaning the house and wanted to go ahead and clean the carpets as a last minute decision. We happened to see A1 across the street doing work for a neighbor and went over to see if they had time to do ours. They came over and did it like they were in a hurry. They told me that the remaining «dirt» were stains.
After it dried there were many «stains» all over the carpet and the carpet was crunchy. They had not done a good job at all. As a quick test, I picked a couple of the «stained» areas and use a consumer carpet cleaner from the grocery store to clean it. After my tests were done, the «stains» were gone.
I hired my normal company J2 to fix the problem. They came out and cleaned it properly. Oh what a difference. No more crunch, no more «stains.
A1 charged me a gas surcharge even though the distance they drove their truck was 15 ft. Their total bill was over $ 200 to two rooms, short hallway and 17 stairs. J2 was considerably less.
Did I give them a chance to fix it? No, I did not want them back at all. I got a real carpet cleaning company to do it.
In summary, NEVER use this company.

The office and the phone conversations were great. The problem was when they came to clean the carpet. They pushed the cost up to 4 time the original quote. I settled for twice the price. They still did not clean the 2 spots that was the main purpose of coming here. I paid anyway, and then they refused to give me the receipt/​work-​order unless I signed a line saying that the carpet was «Competed Satisfactorily» They wanted payment with no receipt or copy of what work was done.
They literally snatched the check from me…

Awesome, polite, courteous and honest about everything! Jesse Andrews and his co-​worker Dalton did an excellent job. Your company will be receiving more work on our rental properties. The guys even showed up 1 hour earlier than expected, which got our attention! Thanks again! Pat and Jay…

They answered their phone right away and were very informative in answering my questions.
I wasn’t however very impressed with the level of professionalism portrayed upon arrival. To be frank, I was a little uncomfortable with the two of them in my house.
I left the area they were cleaning and heard them arguing most of the time.
The service they provided seemed fine and done well, based on my novice eye, but I wouldn’t call upon them for cleaning services again. I just got a weird feeling…

I recommend this company to anyone. It was easy to go online and get my appointment scheduled and got a discount for doing it on their website. I am extremely happy! Cesar called me to let me know he was on his way and showed up 30 minutes early was extremely thorough, and was even able to remove gum I didn’t see. The carpet looks new, he also gave us ideas on to better maintaining the carpet. I had to ask him for his card so on the next time I needed him I can make sure we get him again. He made our stressful move in so easy. Trudy work in the office and when I would send her emails, she would get back to me so quickly. It took me forever to find a company with great reviews and awesome customer service, I am so happy I found a company that I know and can trust.
Thank you Trudy and Cesar!!!

After calling two other Las Vegas companies and getting answering machines then no call back, A1 Carpet answered their phone right away and i was able to make a same day appointment. The time was to be between noon and 3, which was 3 hours away. Promtly at noon Troy showed up and less than 45 minutes he was done. Very professional and an excellent job was done for 2 rooms and a couple of hallways. I have pets and he was able to clean up after them!!! HIGHLY RECOMMENDED.