PetSmart

After today I refuse to go back to this location… I usually only go there to get my dog groomed but not anymore. After I get her groomed she always comes home winey and something seems to be wrong with her butt like she always nipping at it as if they cut her or something stinging her. To this day I’m still unsure why she does it. She only ever does it when I get her groomed from there… Also Started a fish hobby. I got all my fish from there but I’m no longer doing that… I bought 2 angelfish from here and when I got home put them in the tank and everything something was wrong with them and it was obvious. I waited a couple hours thinking maybe the were stressed but nothing changed. I went back and swapped them for new ones and the new one were swimming around with no problem in no time. I went back the next day to get two more angelfish and other fish as well and I looked I. The tank and there was 3 DEAD angelfish and the ones I brought back were back in the tank. (I know it was the sameness because there was only one yellowish white one and the black and white one I took back it lateral fin was bent.) they aren’t taking good care of these fish it seems or they just aren’t paying enough attention. I went back today to get more fish and the three DEAD angelfish were still in the tank. It’s been a whole week and they just left them in there that it horrible. It took almost an hour to get the fish I wanted because the customer service was horrible there was a guy cleaning the tanks and not once did he ask if we needed help or if we were buying any fish his attitude was very rude. Every person I’ve I countered about buying a fish all but one person was very rude and unhelpful. My boyfriend and I are no longer shopping at this Petsmart. I’d rather take my dog and my fish hunt to petco. Or another Petsmart largo locations is HORRIBLE if it was possible to give them no starts I would. Luckily the fish I did purchase from there are doing fine. But NEVER AGAIN.

Grooming: Decided to take my yorkie here for grooming as we also needed to get her prescription food. We get there 30mins (4:30pm instead of 5) early to be told it takes at a minimum 4 hours to groom. The website DOES NOT state that info when booking your reservation nor was it mentioned when i called. I decide to leave her as she needed a grooming and I needed to run errands. I get a call 3.5hrs later stating they need another hour as a dog had to be fixed and there was no one else to groom her. I think the person grooming her was Iman was the groomer, she gets rude with me and argues with me. I find out that in that time they only had time to wash my dog… wth takes almost 4 hours to wash a little 7lb yorkie??? I ask to speak to a manager and am on hold and decide walking over there from target would bee quicker. I get there and the manager is just walking to the front. I speak with Kerry, the manager and she tells me that’s the process but isn’t sure what’s going on back there. How do you manage a store and not know what’s going on!!! Of course I’m getting angrier as I have an 8 month old that is on a bed time schedule and messing with these people at PetSmart, she will not only be out in the night air but also past her bedtime. Kerry tells me there will be no charge for her bath and assures me that she will have the managers from the Oxon Hill store contact me the next day (Sunday). They bring me my dog and as we pay for her dog food she’s whining. Now in 2.5 years of having my dog she has only whined 4 times; once because she was a puppy that had to go to the bathroom and the other times were because something was seriously wrong. I don’t know or care what they did to my dog but I will never take her back there!
Oh and I never got a call from anyone at the Oxon Hill store. Didn’t expect it anyway because people are full of b.s. I will not be back to this establishment as my new vet does grooming and sells the prescribed dog food she needs and doesn’t need 4hrs or more to groom my dog!

Ms. Kim is the best! She walked me thru the whole puppy process. Ask for her, she is great!

Grooming:
The staff here is not very good at taking directions. This is the second time that I’ve left unhappy with my dog’s hair cut. If I say, «trim up the face, don’t touch the legs, trim up the feet» and you completely shave the face, that’s an issue.
If you just need your dog’s hair cut or shaved off, then you’re fine taking it here. If you have a Yorkie or similar breed whose hair is meant to look aesthetically pleasing, I wouldn’t risk the months of grow back time by bringing it here.
First world problems, I know. But this IS a review site & that’s my review.

Everyone is very friendly. I love going to Petsmarts because I’ve always had a great experience with Banfield Pet Hospitals. This location, however, had animal urine all over the floors. I understand that when a customer’s animal has an accident, it’s his or her responsibility to clean it up, but that means the store needs to hold that person accountable or clean up the mess themselves. It was disgusting.

So, of the PetSmart’s I’ve visited. This one, I tend to enjoy going to. It’s a decent size and the staff is very helpful. I don’t use their grooming services so I can’t comment on that.

I will not go back here again! I have the sweetest most loving and friendly dog who has always enjoyed being groomed. We are from California and my dog Star has always loved going to see her groomer at Blvd Grooming in Whittier California. Since moving to the East Coast I have tried several places. We went to Petsmart only because they were close to home and although I noticed she was afraid every time we went there, I took her back. I was not even five minutes away when they told me she had a freak accident and was transferred to their Banfield Vet Services and to come back so I can authorize medical assistance! I went back immediately and when I got there they said she had got got in the hold cage and yanked out one of her hind nails from the root and was bleeding heavily! I don’t think I ever saw the Vet but the store manager made sure to cover the medical costs. My poor dog! She was on antibiotics and pain killers for the rest of the week. The service at this Petsmart is horrible! People there do not love dogs! They are merely there to collect a paycheck! They do not care about animals at all and it shows! Never trust them with your babies! They should be shutdown! Go to the Annapolis one instead, much better but even better than that is Bark n Bean who lovingly pet her until she was comfy and gave her the works! She loved her groomer! She was a real nice girl and I gave her a nice tip for her work, understanding and kindness to my baby Star!

A trip here ended with my dog on pain pills and antibiotics!
They don’t like animals here!
Horrible service both in the Grooming and the Banfield Vet!
Worst place to take your pets!

Not sure why the only other review this store has is two stars; I’m a pretty regular customer (I’m not good at checking in on Unilocal with every visit to any store) and in my experience the store is well stocked and clean and has accessible parking. The staff is friendly and ready to help if you ask.

This is a smaller store so they have fewer products than most and empty space on the shelves. The staff was nice enough but not too eager to clean up after the animals. Good if all you need is food, not great for accessories.