DoubleTree by Hilton Hotel Largo-Washington DC

Disappointed in the product. I stayed for one night as I was attending an on premise bday party. The room had a slow drain in the bathroom, dusty light fixture and painting, chipped furniture and the floor needed vacuuming. There was a beer bottle cap under the desk. check in at 4, and check out at 11. That’s an hour later and an hour earlier than customary. Housekeeping came knocking at 10. My card was charged $ 25 for incidentals, but when I bought 2 toothbrushes an additional $ 6 was charged. It was reversed, but never should have been charged. The 5^th floor smelled of smoke. The guy at the front desk gave my cookie to a customer that he wasnt even servicing. The hotel is so basic…

A few issues. My room had a bathroom fan that was very loud and ran all the time — no switch. The bar closes at 11p but by 10p they are putting bottles away and slow to give drinks. A group of 10 of us had dinner and the waitress said the bar was slow. Understand the bar has about 6 stools. Dinner was ordered and over a hour and a half, no food yet. They really seem to be a hotel first and not good at food or drinks.

My stay was by far my worst Hilton experience. I was staying at the hotel over the holidays and apparently the hotel itself was taking little holiday because for the duration of my family’s stay we were given 3^rd class service from a decreased and disinterested staff.
At least twice each day for sixdays we faced some shortcoming in service. When we first arrived we asked for a luggage rack to be brought to our room & was told the hotel doesn’t provide luggage racks. Since they come standard in nearly every hotel room on the planet I went downstairs to show the front desk clerk a picture of a luggage rack. Finally it was decided they would go and get one from a closet in another room since it turns out luggage racks are kept in every hotel room closet, the staff just doesn’t know what they are called or where to find them.
We went to happy hour where we were reluctantly served by a surly bartender. We asked for a menu and she said there was no happy hour, however the guest book in the room said happy hour was 5 – 7. I asked the front desk for clarification and the clerk said there should have been a happy hour and he didn’t know why the bar had decided not to do it. The bartender took our food order WITHOUT WRITING IT DOWN and our orders came out wrong. The following morning (Thurs) we went to the buffet and it was cancelled WITHOUT NOTICE. The server said because of the holidays they stopped the buffet. Later a sign appeared saying the buffet wouldn’t be back until the new year. One of the menu items (lox and bagels) was out of stock and REMAINED OUT OF STOCK FOR OUR ENTIRE STAY. How hard can it be to stock lox and bagels in 6 days? I ORDERED A MADE TO ORDER OMELET EVERYDAY AND EVERYDAY SOMETHING WAS WRONG WITH IT. This is likely because only once in 5 days did a server actually write down an order. Additionally, the restaurant was understaffed with one server handling 13+ guests.
ONLY computers in the «business center» were out of order our entire 6 day stay. One night we arrived back to our room to find the entire 5^th floor reeked of smoke, as did our room. Given it’s a non-​smoking hotel we assumed the front desk clerk would be concerned & handle it right away. We were wrong. We were offered no compensation or even an apology for any of the inconveniences over six days. We chose a hotel to make our holidays easier & less stressful. But rather than the hotel being a retreat from the stress, we found ourselves, annoyed, uncomfortable, disappointed at every turn, and spent as little time as possible there every day. Perhaps they were in «holiday mode» and felt they were justified in doing the bare minimum & cutting back on services, and putting untrained and unhelpful staff on duty, but that should have been disclosed when I made my reservations. If I had known I’d have been subjected to such horrible service, I would have stayed elsewhere. I’m told this is a newly acquired Hilton property, so I assume all of the shortfalls here are because the staff has not been properly trained. It wasn’t so much that the staff seemed unwilling to do a good job, it seems more that they didn’t know what’s expected of staff in a quality hotel. I believe someone from corporate needs to come out and train every single employee on basic hospitality & customer service. I cannot stress enough how harmful this property is to the Hilton brand. If I had to base my view of Hilton on my experience at this hotel, not only wouldn’t I stay at another one, I’d tell everyone else I ever met not to. The hotel certainly looks nice, they did a good job on the renovations, but it’s only skin deep.
*The chef Kurtis was the only staff member we can say went out of his way to be courteous, and who took pride in his work.

Beautiful hotel and service. I arrived during happy hour with good finger goods and a complimentary drink. My hotel room was very clean and extremely comfortable. I will definitely stay here again during my travels in a few months. The only reason why I did not give 5 stars is because I ordered a room service meal ($ 28.00) which was disgusting. Everything tasted pre-​cooked and reheated via microwave. The shuttle to the train station /​Metro was fast and available since the station is near hotel. The front desk staff used a map to explain to me how to get stoned the MD and DC areas via train. I loved this place!

I was in the Largo area for a family event and stay at the DoubleTree Hilton. The staff was very friendly and hospitable at check in. Receiving a couple of warm cookies at check in is a plus. The rooms are nice, comfortable and modern. The indoor pool was nice and big and my little one enjoyed splashing around (there was also a lifeguard on duty). The breakfast in the bistro was great also. The quality of the service was consistent with other DoubleTrees which I have stayed. Overall I would highly recommend this hotel!

I am so elated by the service my family/​friends received at the DoubleTree Hilton in Largo, MD!
A family friend passed away and we were struggling to find a venue for the repast gathering following the funeral. Some of our friends were staying at the DoubleTree Hilton in Largo so we called them. Burak (the Asst GM) answered the phone. He was absolutely amazing and I cannot deny his stellar hospitality.
After telling him our dilemma, he invited us to use the gorgeous lounge space at the hotel (XC Bar + Bistro). The next evening we brought in approximately 200 people and Burak kept the lounge open an additional hour just for us.
The staff was charismatic and so understanding. Of course, when someone dies, it is an emotional time. Burak was so great and he made sure the family and all of our friends were comforted during this challenging time.
Many people only focus on décor or technology. However, I am appreciative of this hotel’s human factor. The place is stunning but the staff made our experience memorable. Undeniably, this is the best encounter I’ve had with any hotel in the DC metro area.
I look forward to visiting them again!

Cute lobby and bar and that’s where the compliments end! Desk clerk unfriendly; during check-​in he didn’t bother asking if I was a Hilton member, which I am; went to get water in lobby and literally hundreds of gnats scurried away when I went to get a cup so I tell the clerk who seems uninterested (I think he mumbled, «oh» in a very nonchalant tone as if this is the norm and he could care less; when we turned the air on the entire room smelled of mildew and it was very hot outside so we couldn’t turn if off; couldn’t use the shower because water spewed violently everywhere and wasn’t happy about using the actual tub for a bath; housekeeping barged in on me WITHOUT knocking and I had NO clothes on — it wasn’t even cleaning time and then another housekeeper came harassing us about checkout and it was like 8 am — could’ve sworn check out is 11 am! Room was the size of a closet for like $ 140 plus a night. Also, before you let a guest stay in the room, finish painting it! Not worth the money or time! Definitely will not return or recommend.