Cellular Sales- Verizon Wireless Authorized Retailer

2^nd visit to the location across Largo Mall in the same building as the pet and mattress stores.
Verizon has customer service down to a tee. The employees are professional, knowledgable about their products, patient and friendly. They greet everyone immediately upon entering the door. I was even offered bottled water because I had to wait a moment. The staff is well groomed, listens well, the store is clean and organized. I would never leave Verizon because of the high quality of the employees, stores and service.
A ++++++++++

This isn’t a Verizon company store. They were terrible to deal with. The female sales rep Brittany was pleasant, although she accused me of damaging my phone. Then when I insisted the phone was problematic less than a week after purchase 11÷25÷13 (I owned the phone 18 days) When she told me there was nothing Cellular Sales would do because I damaged the phone, I told them I would retrieve my other devices and return them as well because of the poor customer service. I was then confronted by a young guy I thought was the manager. He attempted to tell me I was being ridiculous and provide some smart ass analogy about buying a new truck then denting it and returning the truck to the dealership for free repairs. I did go back home, get the other devices and returned them. I was told they would’t issue me a refund but did secure the products back in their possession. I INSISTED they issue me something to prove they took back the devices. I later found out the manager Rick was there the entire time, heard and observed what was going on but ignored the issues going on with his sales staff. I truely believe I was given a refurbished phone G2. This companies handeling of this business issue was terrible. TO add to the poor customer service and confrontations by the young sales rep who had no busineessm addressing the issue, I was told their company controled all of this part of Fl. Well I called Corporate Office who took my incident report and directed me to a TRUE VERIZON store. Funny I had no problems or complaints with that Company Store. Ok, just a couple more comments/​information. Thank you for reading this long blurb. I have since spoke to other folks at my parents condo complex and at the community I live in in IRB I was told Cellular Sales also ownes the Kios at Counrtyside mall. I was told of many customers serice or lack there of at this location. This information was only told to me so I can’t confirm these folks issues but my problem with this Phone Retailer who pays for the Verizon lable is fact. I still haven’t recieved a refund or call from Rick as they told my credit
Card company and me he would call. Next step flyers thoughout the Largo IRB communities, then what civil action. TOTALLY WRONG of Cellular Sales to do this to me. What will they do to you. I would like to Thank everyone who read this and takes their business to a Verizon Corporate Store not to the Ullmerton Road Cellular (lack of)
Service. THANK YOU AGAIN VINNY

Cellular Sales as a company is VERY DIFFICULT TO WORK WITH. They remind me of the dishonest car salesmen that try to sell you phones, give you the run-​around, a make promises that are not kept. They DO NOT WORK with or KNOW how Verizon does business. They simply try to sell you phones, mess with your data plan and send you out the door. There is no follow up on orders I have made-​my phone sat in their store for 1 month before I called them. Each time I have a question regarding the Verizon service and how the phone fits into it, I get different answers that, when I call Verizon are simply not true. The «new» phones I buy from them break sooner than ones I order from Verizon, which leads me to think that they are indeed dishonest. j