Needle and Shears

I was surprised when I read the very negative reviews of Needle and Shears. I ordered slipcovers for a pair of matching chairs and was very pleased with both the customer service and the slipcovers. They were reasonably priced, fit well, and made of lovely fabric. I received them when promised. Customer service responded quickly to my questions and were always courteous and helpful. I am now considering having Needle and Shears make slipcovers for a wing back chair.
I did follow the detailed and clear instructions Needle and Shears sent very carefully.
I took a lot of time to measure my chairs and double checked the measurements, realizing that how well they fit was partially up to me. If you want a good fit, be prepared to expend some effort giving them correct measurements. I can only speak for myself, but I had a great experience with Needle and Shears and wanted to go on record as such.

This review is for
(which appears to be the same company but located in San Diego, California).
The very disappointing bottom line is that the custom made chair slipcovers I ordered absolutely do not fit and they will not fix them. I remeasured at their request and now, no communication and they will not respond to attempts to contact them.
I can’t see how to post photos here… but, if anyone wants photos of the finished covers I would be happy to send them so you can see how ridiculous the fit is.
CANNOT RECOMMEND!

Worse customer service ever: no patience, rude. They lost my business! There’s a reason Sure Fit is more recognizable.

I sent my measurements in to have a slipcover made for a chair at the first part of April, 2013. It took until the first of August to get my slipcover. The company was unresponsive to my emails and voice mails (no one ever answers the phone during their business hours). Finally when I made threats, they sent my slipcover. The rare times they would respond was always with excuses about being a custom product. I’ve had slipcovers made for other pieces by custom upholstery folks and it took less than half the time Needle and Sheers took. The slipcover appeared to be well made but had some design and fit flaws and the seat cushion had small black dots on it. The weirdest thing was they didn’t do a front facing piece so the dart was oddly long and opened up and looked terrible. I sent them photos of the problems and they issued a return merchandise. That was more than a month ago. Once again I cannot get a return phone call or email to find out where my slipcover is. 6 ½ months later, I still don’t have a slipcover. I’m not sure who wrote these glowing reviews but I checked, after I had so much trouble, and many others have made complaints about their very poor customer service and the SLOOOOOOW delivery time. Save your money and purchase slipcovers from a reputable company. If you do have a problem, you will never get a response.