Tony’s Nursery

Awful customer service, unhelpful and arrogant. You work at a plant shop, lady!! We’ve bought a few plants from here, some survived, some did not make it after only a week, despite our efforts to keep them healthy. We phoned to see if they had an exchange policy. After being berated over the phone, we brought the dead plant in, to be met with more arrogance. First, the woman at the register told us we didn’t water it, then she said we watered it too much, LOL. Stop arguing with your customers, especially repeat customers!
Then another woman showed up and said we can receive a credit, which was less than what we’d paid, and not without attitude — actually acknowledged she told us to bring in the dead plant. I’m sure they get unhappy, stunned customers all the time; the arrogance is unsurpassed. Never returning, hope you go out of business.

I bought a shrub from and had it planted by Tony’s Nursery that was in June it is now end of August all instruction were followed and the shrub is dying. I went to Tony’s and was told by an employee «bro» its not our problem its between you and the employee that planted it. I do have to say a manger finally after being told its all l my fault that she will give me $ 75 credit .
I have been buying plants at Tony’s for over 30 years. I will never buy anything from this Nursery again not only because the plant is dying but the way this «bro» was treated as far as the $ 75 credit they can keep it they will need it if this the way they treat customers

Thought I’d try this place again. Got a Groupon. Really wish things would be different but it’s the same bad experience…

I really like Tony’s Nursery. I am their customer for several years. I choose Tony’s because the staff is very knowledgable and eager to help. Every time I come, I get ideas on what could be a good fit for the space. They are just excellent at what they do. Plant selection is also larger than any nearby nursery.

They really need to work on their customer service. Went in to buy a couple of fruit trees yesterday, waited and waited to have someone help me and eventually gave up and left (they were well aware I was waiting). There were a lot of people working there at the time. All of those workers should be able to provide customers with some basic help. As it is, it seems like their are two people authorized to help customers and that is simply not enough.

This nursery had a great selection of annuals, herbs and other plants. We drove up from NYC to check it out. Just can’t get over the price per flat was $ 17.

Much friendlier than the larchmont garden center next door. Got what I needed and was in and out.

This is my favorite nursery in lower westchester. They have a great selection (which has improved a lot over the last three years,) the people are really nice and there prices are reasonable. I like them about 100 times better than the place next store called Larchmont Nursery!