Terminix

The initial contact was good. The company representative explained to me that they charge a flat fee for trapping for 7 days. No additional charges for removing any animals that are caught, no refunds if animals are not caught. The two guys who came out to set the traps on the first day were very nice, thorough and answered all my questions. But, one thing that struck me on that first day was that they brought one trap and they did not place it in the backyard by the shed which was our biggest area of concern (and was also where our dogs got sprayed by a skunk twice). They said they would come back the next day and set more, they just didn’t have enough skunk traps with them. I thought that was odd considering they knew they were coming to my house to trap skunks. They did return the next day and set a second trap. A few days passed and nothing was caught. Then on a Friday morning, I watched the Molemen/​Terminex truck pull up in our driveway (we live in a duplex) — the guy got out, went to my neighbor’s backyard, then got in his truck and left. So, I called office because I was pretty sure there was something caught in the trap in our backyard (he didn’t seem puzzled by the lack of traps to check in my neighbor’s yard?!?). This set off the most ridiculous customer service experience I have ever had in my life. The number provided to me by the local office went to a national call center. The national call center would not give me the direct number to the local office. I explained to them what happened and they said they would contact the office and send somebody back to our house. Two hours later, my phone call was not returned and, no one returned to the house. I called again. This time, I sat on hold for a half an hour waiting to speak to a «Specialist.» I was assured again the office would be contacted and someone would be sent out. After 4 more hours of no return phone calls and no one returned to the house, I called again. And again, I sat on hold and waited to speak with a Specialist. Once again, the Specialist could not reach anyone in the office but assured me the problem would be taken care of. I left for work and my husband came home from work not realizing Terminix never actually came back (as one would have expected in the nine hours that had passed), and let the dogs out in the backyard. There was a raccoon in the cage that has been there all day and the dogs went went crazy and cut their faces up trying to get at the raccoon in the cage. Their mouths and and noses were bleeding so bad we had to take them to the emergency vet. In the meantime, I had to leave work (so I could help my husband take our big, bleeding dogs to the vet) and called Terminix again on my way home. This time, I sat on hold for nearly an hour to speak to a Specialist again. When someone finally answered it was exactly when we were taking the dogs into the emergency vet. No one ever called back and no one ever came out. The next morning, Saturday, more than 24 hours after my first call, the raccoon was still in the trap in the backyard. I called Terminix again. With the same predictable results that I had become accustomed to by this point. Another half an hour hold, another Specialist promising me that the problem would be taken care of. Shortly after that phone call, a Terminix man did show up, but he was just making the daily rounds. I stormed into the backyard and unloaded about all that had happened, and he had no idea about any of it. He stated the office had never been contacted and he knew nothing about it. He said the 1 – 800 number was completely worthless and wanted to know why I didn’t call the office direct. I explained to him I was not given a direct number and that the national call center wouldn’t give it to me. He apologized and gave me the direct number. Then he shut the remaining trap, saying that no one would be out to check them on Sunday. I said to him that we were promised trapping for 7 days. And he said they would trap for 7 days, even if it took longer than the actual 7 consecutive days. So the first day we were short a trap, Friday the trap wasn’t checked, Saturday and Sunday the remaining trap wasn’t set. Wednesday morning, the traps were gone. All in all, Molemen trapped for five days (of which at least one day they were one trap short). The traps weren’t set for 7 days (as promised), no skunk was caught, and I never once received any follow up from Molemen/​Terminix, their local manager or the regional manager (all who were supposedly contacted). It’s hard to say if this horrible experience was caused by the local office or the national office but either way, they did a terrible job and and we were out $ 299 for literally nothing. I would never, ever, ever recommend their services to anyone.

Failed to show up for appointment. When I called, they could not explain why, could not get ahold of their own management, and said they would call me back. They did not.