Courtyard By Marriott

This Courtyard really does a good job in my opinion. Every person at the front desk, and bistro counter is very helpful. Rooms are updated and modern — and things just worked right for me.
I was really impressed that on one night that I was there the hotel was hosting a charity drive for children. They took the effort to serve a dinner for donations to the cause. Given that my wife is very active in PTA and advocacy for children I know how hard volunteers work to do these kinds of things, so I decided to try it rather than going out to dinner. You know what — it rocked.
Staying in hotels is not fun when you are traveling for work, but this is one that I would not complain returning to. Nicely done here.

Rooms are clean and spacious. They seem recently updated. Staff very freindly. The couch in the room is nice. Bonus is the Starbucks in the lobby. The only reason I am not giving this 5 stars is we checked in late and did not get the opportunity to use the bar/​lounge area. We also skipped the breakfast because we needed to get on the road.

Very nice updated rooms, very friendly front desk staff and those Marriott beds that just can’t be beat. What’s not to like? Great value for the price.

I’m going to preface this by apologizing if this review comes off sounding obnoxious — forgive me… I am a platinum elite Marriott member, it’s safe to say I’ve stayed at my fair share of different Marriott properties for several years now, that being said I have come to have clear expectations for my stay — this property, did not meet my expectations.
I booked my weekend stay at this Courtyard with my Marriott points, upon arrival the front desk staff was well put together and friendly. I was happy to hear they had upgraded us to a suite (with the level of points I’ve achieved if an upgrade is available I receive it). However, I had to ask about my market gift (this is where I know I sound obnoxious). I typically use the gift to get Starbucks in the morning and have never had to ask before, she was friendly and said I could come down in the morning and just tell the Bistro staff I was using my gift.
We got up to the room, I was pleasantly surprised to see how large it was, however it wasn’t as clean as I am used to seeing from a Courtyard. At first glance it was fine, but when you look at it, the stationary on the desk looked as if water had been spilled on it/​it was crinkled a bit, there were cups not in plastic coverings, the microwave had been set to the wrong time (2pm when it’s 11)…those sorts of things, which I can overlook it’s just below the expectation of what’s been set by other Courtyards for example: I wanted to put some waters in the mini fridge, only to find the temperature had been turned down and what I assume was ice melted, the entire fridge was full of water, that dripped out onto the floor — I’ve never had something like that overlooked at other Marriott properties before.
The bathroom was quite large, had an updated shower (which I definitely appreciate) but the toilet made continuous noise and the vent fan didn’t want to work and made an awful screeching noise that I couldn’t stop — the only work around was not having the light on and leaving the door open for other light in the room. There was also a lack of outlets to charge my devices.
On the morning of our departure I went down to use my gift at Starbucks — there were 4 girls standing around the bistro talking, I asked to use my gift and was told they could only do regular coffee (totally okay, I’ve just always gotten specialty drinks with it so I was a bit taken back). I asked for a regular coffee with room for cream, one of girls seemed a bit annoyed with me. She asked if I wanted skim or half and half, I asked for half and half, she made a bit of a grumble noise and walked to the back — came back with a carton and sat it down for me. I opened it, poured the creamer, and walked away. I’m not sure if I was interrupting something or what the ordeal was there but I’ve never felt so uncomfortable or more of a nuisance ordering coffee at the bistro before.
The hotel is in a great location, but I think this specific location is in need of a renovation and more attention spent to detail. I think on my next trip back to the area I will either stay with another chain.

This Courtyard Stay was the first for me. I usually stay at Hilton or Holiday Inn properties but this site was recommended by my company. Be warned that the hallways are long and if you get a low # room like 202, you’ll be walking a while to arrive there. The lobby area restaurant is expensive and tends to have long lines in the AM hours. My experience was that there was no one there when I tried to get a cup of coffee at 6:15AM. I paid more than $ 5 for a bottled water and a juice. I chose not to buy anything else after that.
The set up of the room furniture could be better as they place the writing desk right in front of the AC so you’ll freeze while trying to work on your computer. The rooms have layers of dust on the furniture and the sofa was something I stayed off. I didn’t trust it for cleanliness. The toilet flushes slow and rises to the top like it is going to overflow.
The fitness room tends to be ice cold.
The one positive is the location with shops/​restaurants right across Lake Lansing road and easy access to the expressway.
Myself and a colleague stayed here and both have changed hotels for our upcoming trips for the next 4 weeks. We’ve advised our company to not recommend to our other team members for any subsequent lodging.

Very good front desk. Rooms are clean and quiet. Marriott thinks of the small things, like a couch, a sink outside the bathroom, the bed being against your inside wall to help u not hear your neighbors, and an a/​c unit that will stay on all night for noise
I stay mostly at Holiday Inn Express’ around the State of MI when on the road for work, because there are more of them; but I wish there were more Marriott properties because they are just better places to stay
No free breakfast at Courtyard though, kind of a pain

Husband booked this place on a whim for a Friday night, as he was taking his big engineering exam the next day at Lansing Center, and didn’t want to travel too far. I decided to tag along and offer moral support.
The location is right off US-​127 at Lake Lansing Rd. exit. Conveniently right off the exit, but getting into it is a little tricky. You need to turn at Kerry St. (where there is a Mobil gas station), and then make another left to get into the plaza. To the right, there is a small business park, and to the left, there is a Mexican restaurant called La Señorita.
Parking is spread around the premise, and I wasn’t used to a 2-​level Courtyard Marriott. The interior is pretty standard, with the updated red/​gold carpet. Since we had a second level room, up the stairs we went. As a previous Unilocaler had mentioned, this hotel doesn’t have an elevator. For me, it’s not a big deal, as I didn’t have much to carry, but I think this would be a major problem for any person who is handicapped or has a lot of luggage. I mean, you can seriously lose a TON of business just based on this. I really believe that this Marriott should strongly consider updating with an elevator.
Our room was nice and spacious. The mini fridge was pretty depressing looking though, and it was placed directly on the floor. Not only was it on the floor, but it was super noisy, so Husband and I unplugged it. Just the fact that it was left outside in the open made the room look cheap. At least, if they were going to do that, put out a mini fridge that wasn’t dirty or had chipped paint. Vanity/​sink and bathroom area were standard and separate, so that was nice. The lighting was a bit off putting because the wall sconce had natural lighting, but then the sink area had super bright fluorescent bulbs. I’m not a fan of fluorescent lighting in general, so it would have been nice if all lighting was consistent.
Comfort level of the bed was a 6 out of 10; not bad, but not great. The covers were at clean though and had the right amount of weight to it for a cool evening. Desk area was a good size, and the couch was small for the room. Wifi was okay, but was really painfully slow in the evening. Other than those hours, the connection speed was fine.
Overall, this Courtyard is definitely sub par to some of other Courtyards in bigger cities. The addition of an elevator would certainly increase the value of this hotel, and although the lobby and market area are nice and updated with the Marriott brand, the rooms could use the same finesse (at least our room). Customer service was good, and it is a good location if you want to be near the Downtown Lansing area (it is about a 5 minute drive). However, for $ 110 with AAA discount, I feel that this place is overpriced for its overall condition. I wouldn’t mind staying here again if I had to, but I will definitely look for other options before I settle on this Courtyard.