Thompson Creek Window Company

They called me every day trying to get me to sign up for services I did not need. Even after telling them I wasn’t interested, they kept calling all hours of the day and night. Finally I filed a claim with the better business bureau against them and they finally stopped calling — after 3 months of non-​stop phone calls.

Total scam. Sales rep went from 19k to 11k. We agreed and a few days later told monthly payment was going to be $ 76 a month more than we agreed. Had them cancel the whole thing.

Wow! I am glad I didn’t read any of the reviews because I had an awesome experience and am looking forward to the next time I can use them.
I had a rather large front picture window that needed to be updated from 1954 to 2016 standards. Since the times have changed the standards in Windows have changed as well. I was able to design whatever I wanted but I had to make the choice of tempered glass or a knee board that would come up 18 inches because the window sat so close to the ground. I went with a kick board and happy with how everything came out.
Did I mention the warrenty that comes with the widows??? It’s lifetime and when you sell your house it will pass on to the new owner! You never have to pay for anything that happens to the window again! The company is expensive but worth it!
I had excellent customer service. They even sent a goodie box with free towels and umbrellas!
Give them a go!

Customer service sucks. Salesman came out and did everything then wrote out an estimate and said I could not have it he would email it to me. Suffice to say he never emailed it. I get another email saying they are not going to meet their quota what can we do. I reply and receive no reply. Complain to customer service and I get an oh I’m sorry from the salesman and that’s it.
They are also way overpriced for vinyl and if you need another color beyond white they paint them. I’m sorry Anderson is cheaper for composite and they come the color you need them.

Horrible HORRIBLE customer service. I would give zero stars if I could. First of all, they never showed up to our home during the appointment date. Two hours after they were supposed to show up, we called them and told them we were canceling. My father took off work to wait for them to come to the house and they never showed up. Days later, we didn’t even get a phone call from anyone apologizing for missing the appointment and for the horrible experience. Don’t ever call this company if you need something done in a quick and efficient manner. Very unprofessional workers and customer service they have.

I made a request for a quote for a new front door. In the request I asked that I not be called and instead emailed. Of the 3 companies that porch matched me with, only Thompson Creek ignored my request. The agent was also unwilling to give a range of pricing for a job, unlike the other 2 companies that emailed me. I understand the products are custom made and prices can vary, but if you are nowhere near our budget you only waste everyone’s time.

I think I can explain the negative reviews, even from people who have not actually purchased any windows from Thompson Creek. I have never before experienced such a pushy and obnoxious company!
A Thompson Creek salesman came to our door a few weeks ago claiming he was «doing work in our neighborhood» and offering a free estimate for replacement windows. My husband agreed to set up an appointment for an estimate, but when the salesman said we’d both have to be there and that the appointment would last at least 2 hours, he changed his mind. He called Thompson Creek two days before the scheduled appointment to cancel. But that was just the beginning.
Since then, we have been bombarded with phone calls from this company — sometimes as many as 10 calls a day. The calls come in the early morning, at mealtimes, and late in the evening. We do not answer any of the calls, but that doesn’t stop Thompson Creek from calling. Additionally, we’re also being bombarded with pop-​up ads and targeted ads whenever we’re on the Internet (they show up on Facebook, on Google, on any website we’re visiting).
Yesterday, my husband did answer one of the Thompson Creek calls, hoping we could get the company to stop. But when he asked the caller to remove us from their list, he was told, «I don’t have the authority to do that.» When he asked to speak to someone who DID have the authority, the caller hung up. And the calls have not stopped.
As far as I know Thompson Creek is a respectable replacement window company, and their product may be excellent. But I would NEVER do business with a company that is as pushy and obnoxious as this one is. If we ever do decide to replace the windows in our home, we will definitely NOT use Thompson Creek.

I really don’t understand the negative reviews for this place, especially the ones that don’t even involve an actual window or door purchase or installation. Our house was build in 1948 and still had the original picture window, as was evident by the amount of cold air sneaking in from around the frame, and our original house remodelers apparently broke the seal and the gas had leaked out, causing cloudiness and ugly streaks down the entire window after we power washed the house this summer. We finally decided to bite the bullet and replace it with two hanging windows on either side. We called to set up an appointment, when a very nice sales guy named Don came to the house and spent hours with us explaining the craftsmanship, technology, and install, along with energy savings and long term warranty. Afterwards, a project coordinator called to arrange for the install within a few weeks, and another staff person came by for the (re)measure. The installers were quick and very professional. At the end of their job, an additional coordinator did an in-​person visit to ensure that we were happy with the install and everything was okay. They might go a little overboard in the number of different people who come by and call, but I think they are just making sure that the job is done to your satisfaction. Our windows turned out beautifully and there is a NOTICEABLE difference in energy savings and sound insulation! We will definitely use Thompson Creek again!

My intent isn’t to shift their rating. So I found them with an average two rating and I decided that is a good sum.
We still don’t know wether they would be cheap, or expensive. We were asked to schedule an appointment. We did. We met for nearly an hour. We did.
And we didn’t receive a quote. They wanted a follow up meeting before they would discuss price. What are we courting?
I don’t have the time or incilnation of this antiquated approach. I am probably going to go online. Order a few windows, and ask my normal GC to put them in.
In a digital world this sales model doesn’t fit.

Very disappointing experience today with Thompson Creek.
The delivery team showed up and immediately informed us they had the wrong doors but asked if we wanted the doors anyways. For $ 5,200 we wanted the doors we had ordered as these looked entirely different.
Had Thompson Creek called us prior to the delivery day we wouldn’t have taken off work, removed blinds from the wall, taken down our tv, etc. I understand mistakes happen but the lack of communication and transparency was unacceptable. We were told today that someone from Thompson Creek would call us next week but I’m not sure at this point this is a company we would want to continue to work with.

Horrible and illegal sales practices.
These folks send out people to knock on doors. When asked they DO NOT have valid licenses to go door-​to-​door in Fairfax, VA. They may be allowed to hang things off doors but it is NOT LEGAL for them to solicit without the proper license.
This twerp did not just knock once, but came back to knock again. He woke me up; twice.
Follow the law and restructure your compensation plan Thompson Creek.
Given that they do not care about the law when soliciting business how can they be relied upon to provide good service. In other words, if they have no ethics in the sales process how can you expect them to deliver the work on time and on budget?
There is a similar post below.

My husband and I were interrupted by pounding on our door like it was the police after 8pm last night. I’m not kidding it was POUNDING! We were quite startled and worried it WAS the police or a neighbor and something was wrong! So my husband went to answer the door. It was some guy with a doorknob flyer. My husband was like its late man. And this guy barely apologized and was more interested in getting out his shpeel about doing work at a neighbors house and if we are interested blah blah. I was very scared during this whole time because our porch light is out and my husband is standing there talking to some strange man… And I’m like windows what? Who is it? Shut the door!
Bottom line: It was incredibly inconsiderate and just plain strange to go POUNDING on homes in the dark at that hour on a weeknight… Moment after my husband closed the door on this guy I felt the wall shake (townhouse) from him pounding on our neighbors door… Unbelievable!
FYI name written on flyer was JACK. So no Jack you will never get our business. Please be more considerate!!! And less creepy!

An addendum, not an update. Because of their great work replacing our entry door three years ago, we asked Thompson Creek (TC) to give us an estimate for replacing 11 windows and two patio doors. This time TC came in with the lowest bid, chiefly because we caught them during their free labor sale. That saved us a whole lot of money! The bid was not the chief reason we hired these guys. Their product was clearly equal to or superior to their competitors’, and their lifetime transferrable warranty on materials, glass, and labor was far superior to everyone else’s. A minor glitch occurred when the sales rep figured our patio doors to be standard size. Turns out they’re not. When the technical measurement team checked they discovered that TC would have to make custom doors for us. They did so without increasing the cost of the project. Nice. Installation was done professionally and efficiently by an absolutely competent and friendly crew. They answered all my questions and concerns, and were happy to explain the installation process to me while they worked. They cleaned up both inside and out, and washed all the glass surfaces. We’re very pleased with our new windows and doors. The new stuff not only eliminated some drafty areas, it also cut down on the noise from outside. Thompson Creek is a good outfit. We’ll recommend them at every opportunity.

I cannot even begin to describe my disdain of this company, even after having used them twice.
Let me explain — I first used Thompson Creek back for the ²⁰⁰⁷⁄₂₀₀₈ timeframe in order to replace one of the windows in my condo, as well as an oversized sliding glass door that leads to my backyard. It took almost 9 months from the time the person showed up to my door to pitch me the job to the time installed was complete. 16 weeks of this was waiting for a particular type of paint to be painted onto my door. I must note, I could have gone to Lowes and gotten this paint and paint it myself. But that’s not even the worst part– there were so many problems, and so many things wrong along the way, that I when I went to try to cancel my order, I was basically told that it was impossible. To their credit Thompson Creek did give me a credit on my account, but that’s where the credit stops.
About 6 – 7 months ago I got another call from Thompson Creek, asking me if I needed any work done on my house oh by the way they were giving away a free vacation to anyone who got an estimate. My husband and I had moved into an actual single family house, and were contemplating removing the sliding glass doors that were downstairs and putting in French doors with a dog door in them. For this job, — quote we have received from Lowes was slightly south of $ 5,000, and Home Depot with a slightly north of $ 4500. When I mentioned these two quotes of the Thompson Creek representative on the phone, I was assured that they could give us much better quality for approximately the same price. Additionally, I was also interested in replacing my front door, and they said they would give me an estimate on that as well.
You probably read many reviews so far that say how pushy the Thompson Creek representatives are, and how rude many of them are on the phone. So having said that, I will not reinvent the wheel and explain that the exact same thing happened to me as well. I will however say that because I told them that I would probably not be the easiest sell, they sent out a woman who was supposedly «the best.»
To make a long story short, after a lot of haggling, and I’m talking over two hours worth of haggling, the quote for the back door came in right around the quotes from Home Depot and Lowes. However the front door was a completely different beast– Lowes quoted my front door at $ 6,000 installed, and I never got a quote from Home Depot. I am not making this up when I say that Thompson Creek quoted $ 23,000 for the front door (this was before taxes and install fees, btw-​see the picture attached to this review). The look I gave the sales lady was hard to describe. I remember thinking $ 23,000 is a car, not a front door. She then began to harass me, saying that quality trumps cheap all the time and that this was an investment piece. My house is a $ 300,000 house, I am NOT spending 8−10% of the worth of my house on the front door.
Either she genuinely did not understand why I did not want to spend $ 23,000 on a front door, or she genuinely thought that I could afford a $ 23,000 front door. Either way I felt like she was trying to bully me into something that I did not want. So after all that, we ended up going with them for French doors leading into my backyard. I wish I could say that the trauma ended there, but it only continually got worse.
From here on out, my review is very much like other reviews here — no shows for measuring, the demand that both my husband and I be around at all times, improperly sealed doors (which by the way have never been fixed), and just downright rude construction site workers.
I made a mistake once to hire them the first time, the second time was completely my naïveté that the process would be better. Stay away from this company at all costs — Pela, Home Depot, Lowes, basically anyone has better customer service, and quite frankly better quality, than Thompson Creek.

Wish I could rate a zero.
Called to get an estimate. I own the home, but it seems this company thinks a woman couldn’t possibly be a home owner, as I was asked three times if there was a «mr» while trying to set appointment time. First strike!
Salesman showed up about 10 minutes late, and couldn’t figure out how to open the dog gate on the front porch. Emmmm, okay, not mechanically inclined, eh?
The first questions I asked were Does Thompson manufacture what they sell? And most importantly, does Thompson sub out the installation?
He tells me yes, they are the manufacturer and NO. they use their own employees for installers. Okay, I say. You may pitch me.
Well, 2 hours later after some math magic, a contract is created. But I ask about the discount for the free installation and the salesman could not provide a cost per window for installation costs on the price of the window. Say what? Second strike… how does a consumer know if the installation costs have been deducted?
Then while reading these pages of contract docs, I go to the extra conditions page as noted in the teeny tiny font on page 2. Behold, there are exclusions regarding the subcontractors liability. SAY WHAT??? Subcontractors? So I ask about this, and I am told Thompson manages their 54 install teams. Again I ask, are they Thompson employees or 1099? I am informed that a 1099 employee is a Thompson managed employee. I am being schooled by someone who doesn’t understand 1099 vs employee. Sub vs actual payroll employee is a foreign subject for him.
I am a 1099, and I am not managed by my clients…
STRIKE THREE!
Needless to say, I didn’t purchase from Thompson. Lessons learned from other botched home improvements kept me from suffering with another sub installation. Hmmm, you say the foremans Uncle died and he can’t make it to my job site tomorrow? Hmm, you say the team went fishing today because rock season opened and it’s such a great day to be out on a boat? But don’t worry, we can reschedule your job, give us 3 weeks to get out to you as the teams that install in your zip code are booked solid due to the great sales we are offering.
Yeah, subcontractors are managed alright… never again.

We had Thompson Creek replace all of our windows in Jan of 2014. At the time of installation they came with one less window than needed. This was in my sons room and we insisted, naturally, that since the old window had already been removed (before checking that they had all the new windows) that a new one go in that day. They swapped out a window designated for another room. That seemed very odd to us given how much they sold us on all of them being custom made. Never the less, within a few weeks that issue was remedied and have not had a problem with either window.
However, last summer during several heavy storms, rain started pouring through a window in our family room causing quite a bit of drywall damage around the frame. It took quite a while to get someone out to help us, which did not please us at all. When an inspector came, he determined that a piece on the outside was tilted the wrong way. It was fixed but we insisted that they repair our drywall. When that was done, we were left with an ugly patch job that required us to repaint the whole room. This was both costly, messy, and time consuming. Our painter could not believe the mess TC left behind. But, we thought all was done.
You can guess where this tale is going. Yep, with tonight’s rain we find another leak in the same spot. Not as bad, but upon closer inspection, it has been leaking for awhile with the drywall damage again.
I’m tired of fighting to have this fixed. We aren’t done and I will update my review, but as of now, given our experience both recent and past, I will not recommend Thompson Creek.

I want to give them 5 stars, but I just can’t because of a mistake they made that seems to bother me more every day. I purchased 50 windows costing right around $ 38,000. The issue is that two of the windows they put in the basement called «hoppers» won’t open properly. These hoppers are what the salesperson recommended, then a second person came out to confirm the windows were correct before finalizing the order, and he didn’t realize hoppers won’t work with the basement drop ceiling either. Both men were very polite and helpful, but neither one realized this was not an appropriate window for the space.
It was only on the day of installation this mistake was discovered. You would think after spending so much money, Thompson Creek would immediately offer to replace these windows with the correct window so that they could be opened and used as windows are meant to be. That never happened, so I am quite disappointed.
Beyond that, the installation crew and all reps from Thompson Creek always showed on time and were extremely professional. The crew was very efficient and left my house cleaner than when they began. I am VERY happy with the other 48 windows, but I’d like to report I was happy with all 50 which I can’t do hence the 3 stars and not 5.

And the defensive response from «Digital T.» comes in as expected. You guys apparently have enough time and money to spend on sales men roaming through neighborhoods, and enough time and money to spend scouring Unilocal to respond to every single review. And yet you can’t possibly risk a single individual showing up for an agreed upon appointment without double and triple checking that both husband and wife are in the home.
The reason you need both people at home is to be certain they don’t have time to talk in private and consider all the issues at a later point, like a bad used car salesman. Like I said, you have apparently decided that using high pressure sales tactics is the best possible business model for you.
And most importantly, you have managed to make (at current count) ONE HUNDRED AND EIGHTY TWO reviews get filtered out and only allow 30 to appear. Interesting.

The sales and installation team were very professional, but they installed my door wrong, not enough to notice, but enough to let water into the base of it. A few months later, my door stinks of mildew. I called to have someone take care of it, and it took 6 weeks for someone to say, «Yeah the door was installed wrong, we need to replace it.» Then it took another 3 weeks for them to get a crew out to my house, the entire time my house smells like mold and mildew. When they finally arrived, 9 weeks after I originally called to complain, they brought the wrong door.
It took me escalating three times and fourteen phone calls to get the door replaced, and then they did not even offer me a discount, let alone a refund. I am extremely unimpressed and will never be doing business with them again.

This is not a review on their actual products because from what I have experienced thus far I WILL NOT be one of their customers.
I get a knock on the late on a Friday evening. After 8:30PM and pitch black outside is late to me. A guy comes says hes in the neighborhood on behalf of his company and they will in the area in the upcoming days and want to provide estimates on windows. I advise most of my windows are done I only have 3 that are not… Not looking to purchase anything at this time. He goes on and on and on I say fine. someone can come to provide an estimate on the windows. I give him all my info and schedule an appointment. He then calls someone else who asks for everything I just provided and they confirm the appointment for the following week is scheduled.
Days before my appointment I got calls to confirm. No problem its confirmed. Day of appointment (Saturday) no one shows. At all. So at this point I’m feeling I completely wasted my time especially since they ask for at least 90 minutes of your time. I of course get a call Monday saying oh we apologize we missed you… but it the appointment went unconfirmed. I advised no I spoke with a woman days prior who confirmed it and asked again that there was no husband etc. The beg for me to schedule again. Stupidly, I did for two weeks later.
Same thing happens. The calls came several time on that Monday, Tuesday, Wednesday, and today I answer and advise that I will not be scheduling another appointment. The guy I spoke with insists he can pull the records an see what went wrong. There is no need. A second chance shouldn’t have been given and there will not be a third.
I also thought it was very questionable that you close at a certain time yet send representatives out door to door very late in the evening.