Mccafferty Hyundai Sales

I purchased a 2016 Hyundai Elantra Value Edition from McCafferty Hyundai on Wed 9−30−15. I had an excellent vehicle purchasing experience!
Now, to be honest, half of my excellent experience was because of me: I used the internet to do my homework, using systems like
as well as Reddit to read and connect with real car sales pros at
.
These resources have completely changed the car sales game… ask any dealership GM or car salesman with a little grey in the hair. Hell, even the greenpeas (inexperienced car salespeople) know this.
But the fundamental things apply as time goes by: You have a better experience and get a better deal when you treat people with respect, stay upbeat, don’t have tantrums, and don’t waste busy people’s time. That was the point of view I carried into my recent negotiations with at least half a dozen car dealerships in PA/​NJ area (using Truecar will put you on the radar of the tristate region, practically).
Why McCafferty Hyundai? Their models and warranties were attractive, but I also shopped Toyota, Ford, Kia and others (it helps that Langhorne PA really is car dealership central). So McCafferty and Hyundai had plenty of competition when I started looking over a month ago. I eventually narrowed down to the Hyundai brand, which still left multiple dealers in my zipcode.
So again… why McCafferty Hyundai? In brief:
1) The salesperson I connected with was low key, armed with facts, had a positive personality but most importantly was able and willing to work with me via email on every facet of the deal. Frankly, I eliminated 90% of all dealerships early because their staff would not work with me via email. Now I understand that many car buying customers use email to waste time. I get that. However, I made it clear in handwritten emails that I work long hours (6am-​7pm Mon-​Fri) and that working by email and phone was the best way for me to make progress to close a deal by the end of September. NOTE! I closed this deal on the last day of September, after 6pm. This was a technique I learned may lead to a better outcome in negotiation with car dealers, who are incentivized to hit sales goals at the end of every month. McCafferty’s salesperson (Nick Mozier) was able and willing at every stage of the transaction to put statements and prices in email. That definitely earned my interest and ultimately, my business.
2) My salesperson, Nick Mozier, was always ready to slow down, write down, and break down complex prices, options, and financing. No matter how old we are, fast talking sales people can be confusing. A great salesman will slow down, write down, and break down complex deals (and put them in email) so I could «work the numbers» at my own pace, at my own place.
3) I locked in models, features, accessories, finance rates, etc that were rock solid. I asked for no surprises and I got no surprises. And then, I made an offer for a unit on their lot and Nick Mozier got my offer accepted. Believe me, I was very happy with my offer and consider it a very good deal for me and my family.
4) The finalization process (paperwork, signatures, etc) was comfortable, fairly brief, professional, and most importantly, not pushy. The price of the car, the financing percentage rate, and the amount I agreed to pay per month did not mysteriously increase while dealing with the «F&I» guy. In fact, the finance person (Craig Lesack) was as professional, upbeat, and transparent as Nick Mozier.
5) The processes of delivering my trade-​in vehicle and driving away in my new Hyundai was great. Nick personally helped me take all items from my old vehicle, even uninstalling a difficult smartphone mount for me. All of this after 9pm at night, when I am sure Nick wanted to go home (the carbuying process can be exhausting… its just the nature of the beast). Nick and the staff at McCafferty made the process as comfortable, transparent, and rapid as humanly possible.
6) And finally, service after the sale. Today’s cars offer so many novel and electronic features that new customers can have bad experiences without some brief, hands on basic training. Nick Mozier, as tired as I am sure he was, sat with me in my new car to ensure I could find, use, and manage all the basic and advanced features of the vehicle. This basic training was a godsend for my next day’s drive!
So that’s my tale. I know it may sound like a compensated endorsement, but no. I was simply rewarded with a great deal on a great car with a great carbuying experience. Having bought a few cars in my day, making it this good is very rare, which led me to take the time to write this honest (albeit wordy!) review of McCafferty Hyundai. If you do your part, I know McCafferty pros will do theirs.
Customer 4 Life!

They have really turned things around at this service department. I was there in early 2014 for an oil change and it was one of the worst experiences at a dealership I’ve had. So much so, I went to a quick change center for my next. Well, I needed some work done that I didn’t trust the quick lube center with so I tried Mccafferty again. WOW! It looks the same but it feels tremendously different. What was once a depressed atmosphere is now friendly and relaxed. I think it has to do with some of the new faces I see there. I don’t remember seeing Paul there before but I’ll remember him now and will be back because of how he and Howard handled my anxiety and ended up producing quick turn around on my vehicle. Whatever changes Mccafferty has made in the past year, they are on the right track!

They made us whole and reimbursed us for the theft. The tech has since been removed from the job.

Hate to write anything negative because I LOVE my 2012 Sonata. Leasing the car was a good experience on the front end, but the lease is up in a few weeks, and I have been unable to get the dealer to respond and help me through the process. No response after three phone calls and an email. The receptionist insists that only one guy can handle lease ends… unfortunately that guy does not return phone calls. I had a similar experience with a second Hyundai dealer in Philly, so now working with a third one. Pray for me.

I was traveling through the area on business when a light came on on my dashboard. I stopped in and Krista was able to get her thorough technician Johnny to look at and diagnose my car in no time. The issue was thankfully minor and I could get back on the road with peace of mind that I wasn’t going to be stalled half way home. Krista is always friendly, presents a great attitude and is customer centric. I would recommend making an appointment with her and Johnny any day.

Worst service I’ve ever had. The service writer DOES NOT LISTEN to a word you say. The car came in with a bad catalytic converter, it’s under the federal law for 7/70,000: do they replace it? NO THEY RESET THE CODE AND SHRUG AT YOU!
Finally after 3 weeks of arguing they do the job. A week later my check engine light comes on: SAME CODE FOR A BAD CATALYTIC CONVERTER! I took the car elsewhere and of the 5 bolts holding my exhaust manifold/​converter to the engine block– 3 WERE SNAPPED ON A NEW PART. Idiots

now a few weeks later we come to find out that in fact mccafferty did replace the catalytic convertor however their mechanics snapped off 2 of 4 bolts that sealed the catalytic convertor into the exhaust system which in turn caused a new convertor to burn out prematurely, this was confirmed by taking the car back to the selling dealer (green brook Suzuki in green brrok NJ) and was shown photographic evidence that mccafferty did an inferior job on a federally mandated repair job, now seeing that literally everytime I go to this agency they some how mess up every dang thing I bring to them there is no way in god’s green earth I will ever set foot in any of their dealerships for fear of getting ripped off or b. s’d about what they did to my vehicle (s), if I were you I would steer clear of them because they are the most unprofessional organization I have ever seen in business. shame on you mccafferty

Extremely disappointed with service. Dropped car off early in the morning (730)for a recall. I didn’t hear anything all day so I decided to call at 3pm. I get told that they can’t finish the recall that day because they didn’t have the part in stock and it would have to stay another day. I told them that they couldn’t have told me this before when I made the appointment and took the day off to get my car serviced. I had to take the car (which was unsafe to be driven) so I could getting work the next day. I brought it back the following week and left my car there ALL day (another day taken off). I called at 230pm to check on status and they said it was out on a test drive and they would call me when my car was ready. I showed up a hour later with still no call to find out what was going on. My car was sitting outside completed but again no call to tell me it was completed. I guess they don’t value their customers time.

PROS: timely shuttle service, convenient early hours, drop off etc.
CONS: The Service desk gentlemen are either highly indifferent or snobby. They don’t really take the time to explain. On my last appointment they called me with 2 different evaluations and just went forth ASSUMING i would be okay with it. I was not. Their prices are outrageous. Now, after I get tires on my own I need to go back for the full inspection to be completed.

Review applies to service department only. Friendly, reasonably prompt service when dealing with an unanticipated warranty issue. Appointment wasn’t necessary, and matter was handled while I waited.
Update, June 2013… I continue to be happy with these folks.