UPS Customer Center

Usually I have a pleasant experience with the drivers and when I drop stuff off… today calling to track my package was another story. I was given the worst customer service from what she claims she is a supervisor her name is blanca. she would not provide me a emp. I.d. so I could call corprate. also. There was no resolution about my package. thanks for having poor employees handle your customer service.

So disappointed with UPS, was waiti g for a new bed to be delivered, i tracked packahe and saw it was delivered. Just notvto my house, now i have to wait while they «conduct an investigation» im a FEDEX driver, i dont deliver to the wrong adress period, i have pride in my ability to deliver xorrectly. Now im at the mercy of UPS. Im not down with brown

Ordered a new TV from Amazon Prime on the 18^th.
Received a Notice from UPS on the 20^th That it was being delivered on the 21^st (Monday) so I stayed home and waited. At 6:30 pm Monday I checked the status online and it changed to Rescheduled for delivery on 22 September. So I stayed home today again to wait for it. At 3:15 PM I checked tracking status again and it said they had attempted delivery at 3:05 pm. Neither me or my sharp eared dog heard a thing like a knock or the doorbell which is in perfect working order. I immediately brought up an online chat but they would not try to turn the truck around. I said I wanted to speak to a supervisor and they said that I would be called within an hour. I explained that I had been told the same the day before and no one returned my call. This time I was called back by «Ron Hutchinson» who said I could pick up my package at 7:30 at 290 W. Ave L. in Lancaster.
I arrived at the above address at 7:50 and was told the package had not been put on Will call and that the truck was not even there.
I now have 2 wasted days waiting at home and no new TV.
As I cannot be at home tomorrow they said they will put it on will call and I can come back and pick it up within 5 days.
They are totally unhelpful.

The man who works the front desk is so helpful and nice! He’s genuinely kind and always goes above and beyond. Great customer service!

Always a wonderful experience. Best customer service. They always go above and beyond. Never go to the fake UPS only to the real deal.

Came here last night, due to a screw up by my loan company, I needed to overnight a check back to them. The loan company emailed me a return label, while I’m in my car. So I stopped by UPS to see if I could have it scanned in my phone. One person working and about six in line. Finally a guy comes out to help on the other register and when I show him the label on my phone he tells me he can’t create a label with that.
Next day I came back and the woman says she could have used the tracking number to create a label!!!
A holes.

Super nice and friendly staff. My go to place for shipping all packages.

Very nice and friendly staff, Alan helped me ship a package and showed me prices of how I wanted to ship it and how fast. The whole process was fast and easy, I will continue to use UPS for my shipping needs.