Pep Boys

I was very disappointed with the customer service. I had scheduled an online appointment for 2pm. I dropped my car off around 1:30. Allan had a very hard time entering my car into their system. I informed him that I wanted them to use Castrol oil because of an engine warranty on my car. I had also written that in the special instructions online. At 3:25 he called me over to have me pay. I paid and asked for paperwork that said they used Castrol oil. He said they used penzoil. They then tried to tell me that my warranty doesn’t exist, and that it doesn’t matter. He finally said he would change it again and put in Castrol. While I was waiting for my car the second time, one of the techs looked at me and rolled his eyes. While I appreciated that they redid my oil, before I left he told me, in front of many other customers, «next time, be more specific on what kind of oil you want.» I again reminded him that I was specific and very clear and walked out. I left around 4pm. I will not be returning here!

Looked into this further. Advanced Auto wouldn’t even replace the battery and Autohaus would charge around $ 100 – 130. So this price seems reasonable. I should’ve looked into this further before posting a bad review. Front desk is who I had the most contact with and they were all great to deal with. So in closing — I would replace the battery myself next time, but this price is consistent and cheaper with their competition.

I have tried this shop a few times, giving it a chance each time and I have given up. This place is out to take the customer for as much money as possible. I would stay away from here and look for a local shop for any repairs needed. This place is only good if you need some cleaning supplies or simple part you plan on fixing youself.

Went in for a routine oil change on a Tuesday afternoon. I called ahead to make sure they could take it right away. They didn’t have much business that day. It took an hour and 15 minutes! There were 2 other cars there, but at least 3 people always at the front desk, sometimes 5. I noticed the mechanics were always asking the manager (?) questions. Included in the oil change was a tire rotation. They didn’t try to upsell me anything — which I liked. When I got to the car I noticed that they didn’t put a new sticker on the windshield saying when to get my next oil change and my car still said oil was at 50%. They probably forgot to reset it. Also the trunk was unmatched, which can easily be accidentally pushed in the drivers seat. Nothing was missing so not a big deal. I wouldn’t recommend them unless you can’t get in anywhere else.

I’m rating them absolutely nothing. The run a round that my partner got with his car is uncalled for. Inspection ran out on Dec, 2013. Made appointment. Failed emissions so they had him bring it back on a Sunday and there master technician wasn’t in so they couldn’t work on it. They charged us two emission fees because of the recheck, which is a ripoff. Took it back for emission and it passed then inspection failed. Had to make another appointment. Now we are at January 20. Took it to have power steering fixed quoted 300. Turning out to be 800. Car was suppose to be ready today and it’s not. This is absurd. Complete MORONS! We will NEVER go back. Some where we are going to get compensated for the inconvenience. If I have to call corporate and file a complaint with the better business bureau. PLEASE do not take your cars there.

The employees are rude, inconsiderate, and unwilling to explain why certain work must be done. Do NOT go here for service. The only thing I would buy here are the air fresheners.

I went into this store on 2÷16÷2013 in the morning for one replacement tire as I had a flat the previous evening. I was told there one in stock in the size and brand that I requested. I left my vehicle and waited next door at the book store. It was finished in a little over an hour. I checked out and went to leave and noticed that the tire really didn’t look that new other than the tread looked ok. My old tires looked newer than the just purchased one did. Anyway I proceeded to leave as I had somewhere I needed to be. But when I drove out of the parking lot I noticed the spare tire mount was rattling. So I turned around, went inside to the service desk to have someone look at it. When the spare tire cover was taken off, there was only one lug nut put back to hold it. So this was making the spare tire wobble from the mount. The Service guy replaced it with an extra lug nut he found as he said he had no more in my size, but it still wiggled a little bit. I left once again. Later this same day I noticed the tire getting a little low. I thought maybe it didn’t get enough air when it was replaced, so I had to go to put air in the tire. The very next morning of 2÷17÷2013 I went out to leave for a breakfast with family and the exact tire that was just replaced the previous day was totally flat! I phoned Pep Boys right away and was told it was probably just something minor to bring it back in. What a very inconveniencing weekend so far. I managed to get back to the shop. When I went to the service desk I asked to speak to the manager. He actually was behind the counter when I spoke to the service employee. When that employee said someone needed to speak to him, he never even looked up. He just mumbled something to the employee. Finally he acknowledged me standing there. I explained to him the situation and that I didn’t understand why this tire didn’t look new, but looked used. And the fact that the spare that was returned to the mount was wobbling so much. He got very defensive and not once apologized for any of the inconvenience etc… He just said he would have someone look at it and let me know. I then spent another hour waiting for the verdict. When it was finished, he said THEY had nicked the valve stem and this is what made the tire go flat. It was replaced and the two other lug nuts were replaced that were missing from the spare. Still, no apology or concern. This customer service was totally unacceptable. Although the end result was that my tire was finally fixed, doesn’t account for the poor customer service. I wasted a lot of time due to the mistake of Pep Boys and I was treated poorly. I didn’t want to even give them one star, but had to in order to post this…

Sad. These guys need some serious customer service training. I made an appointment online for a quick oil change and tire rotation. I arrived an hour earlier just in case I could get in sooner. When I arrived there was 5 people standing and talking behind the service counter, not working… just standing and talking… and leaning against the counter. A 6^th associate was assisting a customer at the register and there was 1 customer in line in front of me. When it was finally my turn, I mentioned I had a 4pm appointment and asked if I could get in sooner. They said it would be at least a 30 – 40 minute wait and I said I would just come back for my appointment time. I got back there 10 minutes to 4 and the associate told me that it would be at least an hour wait. When I mentioned I had a 4pm apt she and another associate began to discuss and argue that I was just going to have to wait. Apparently my business was inconveniencing them. There slogan says «We do everything for less.». Apparently that includes customer service.

Awful place to do business. Management issues, unqualified employees, faulty parts, little to no accountability, and bad attitudes. Never again.

Had to make a mandatory stop here the other day, because my oil pressure went low unexpectedly and my car was towed here. They took a while to get to me (it was after 7pm and very «busy»). They told me they found no leaks (since I still don’t know what caused the low oil pressure, this review may be premature…), and filled the oil ($ 40). They said that because I was over 1000 miles overdue (4000 miles since last change) for an oil change, that maybe that’s why my oil pressure was low. They recommended an oil change. I have run over 1000 miles many times without a problem, and I my maintenance manual says my Toyota Camry really only needs the oil changed every 5000 miles or so, so I’m not buying that. They also suggested that whoever performed the last oil change may not have put enough oil in it or that the engine may be burning oil — those speculations are more likely, although my Camry has never given me a lick of trouble in the past 7 years. I guess I got what I needed and I made a 4 hour trip home safely, although I didn’t bother getting the oil change they suggested. I’m not sure I’d go back here unless I absolutely had to, however.

Pep boys used to be better I think. Now they just cater to the «fast and furious» crowd. You know those punks who think a fat noisy exhaust makes their otherwise stock 84 accord worth more. I get windshield washer fluid here and thats about it because I can barely find anything else useful. Even the stuff I can find is overpriced.
No thanks.