Lowe’s

Lowe’s sold me a dishwasher then pulled a bait and switch. Then pulled another switch for an inferior dishwasher with their installer who said that the dishwasher we ordered would not fit. Second installer said that it would have fit and the first guy lied. We complained to Lowe’s and they did not care and gave us the run around. I will never shop at this Lowe’s again.

Lowes tries, they do. But for the most part, these stores are staffed poorly. A lot of the staff is less than helpful or helpful on things you don’t need help with. Lowes store policies aren’t super customer friendly (NEVER buy something thinking you may need to return it).
I dislike Home Depot so, oftentimes, Lowes is the default but I’m typically not all that happy about it.

When given the choice I will choose Lowe’s over the Home Depot any day! Lowe’s has better quality and a better stock of inventory, employees that although are not contractors do have general knowledge of construction and repair, and overall better prices.
I remember years ago going to Home Depot to buy a ceiling fan, with their sales flier in hand, only for them to say they wouldn’t honor the advertised price because it was «optional»…really? What retailer does that??? The manager even backed up the cashiers statement. That experience alone left me scorned. A call to the Home Depot’s home office did nothing but cause further aggravation.
I also appreciate that they have wider isles, a brighter overall feel, and doesn’t feel as cluttered. With the addition of the My Lowes program it’s easy to keep track of your purchases for returns, colors, or general maintenance records.

lowe’s has permanently lost a customer to home depot. went here looking for flooring. was assured by flooring staff that it is a very quick process and their install company comes out and within a day or two will give a quote a day or two after coming to your house. we paid $ 35 for this «service.» nearly 2 weeks after our initial visit to the store we received an over-​the-​phone quote — not even on paper! — that was astronomical (even higher than a local business). not to mention that the person who took the measurements in our home had such a poor attitude it was pathetic. this person literally complained that he had to work so late on a friday night (5 pm is late??).
to ask people to pay $ 35 for a quote that should be free and then delay receipt of that quote for nearly two weeks is unacceptable. additionally, employing contractors who are unable to form complete sentences and whine about 5pm appointments is ridiculous.
so we went to home depot and purchased a nearly identical product and used a 10% certificate and are having an independent contractor do the work for us (at a savings of nearly $ 500 off lowe’s quote).

Went in for an appliance and came out with a new kitchen design. Always very helpful and kind.

This Lowe’s was a little difficult to maneuver compared to other Lowe’s and other hardware stores. I generally love Lowe’s but am giving this one an A-​ok rating for this reason.
I went to Lowe’s to look for an oil to use on my butcher block table. I walked in at the Customer Service counter where two representatives were standy by. I asked if Lowe’s carried an oil for butcher block tables and both of the workers dismissed my question (practically before I was finished speaking) by saying that the store does not carry the product. I felt that they really brushed me off.
I also was looking for a desk lamp, so I continued into the store anyway. Ten feet away I saw the paint department and asked Tom there if Lowe’s carried the product I was looking for. Tom pointed to the shelves where I had several options. I alerted him that Customer Service isn’t aware of the product, asked him to advise them, and purchased my oil. I went elsewhere for the lamp. Lowe’s apparently does not need my business.
Five for Tom, one for Lowe’s. So, you get a three

I went in here to get a couple of fence pickets to see which looks best. One had a bar code on the bottom, one didnt. The kid at the counter was obviously confused by a missing bar code. So I told him it was 94 cents and he just stared at me. So all kinds of people came and looked at this 94 cent piece of wood before I finally got out of there.
I prefer home depot to lowes. Home depot has the same dimwits, but at least they know what theyve got.