DoubleTree by Hilton

I just have to say that I am quite impressed with the atmosphere and event team here! The online photos do not do this venue justice. From the lobby to your event space, they will exceed your expectations!
Our family was in a desperate search for a beautiful and affordable venue to celebrate our grandparents anniversary. We finally landed on this hotel where Sherri Glick (Group Sales Manager) accepted the challenge to accommodate our large and loud family 3 DAYS before our event date! Not to mention we were planning this event all the way from NY and were limited to phone and email communication.
Sherri set us up in the grand, intimate and private Robert Fulton room. She held our hand through the table, food, cake, toast, décor, flower and audio/​visual arrangements. She always reassured us when we encountered any difficulties and kept us within our tight budget. We can’t thank her enough!
A special thanks to those who were present for the Gomez Anniversary party to help set-​up and serve:
First, Robbie, our server! We thank you for serving our big and loud family quickly and always with a smile. He also lent an additional hand in setting up the room, so we just can’t thank him enough! We also hope you enjoyed the entertainment we had for the evening :). Your standard of customer service was much appreciated!
Eric (banquet supervisor) and Lucas who helped set up our room made sure that our event was given special attention even though there was a prom that same night. We had them rearrange tables to no end because a large family is difficult to seat in a way where everyone can see and talk to each other. Yet again, they are so accommodating and happy to do it.
Vikki (wedding & event coordinator) was so helpful in rearranging our flowers until they were rich and bountiful in appearance!
Again we thank you for your 5 star venue and service. Aside from our room, your hotel is absolutely exquisite! We hope to hold another family gathering here and recommend that anyone holding an event would take great interest in this venue!

This hotel is meant to be kid friendly (with the pool and separate child pool area. But we stayed on a Friday night and when we checked in there was a wedding going on! It was nearly impossible to get both our children to sleep until the wedding was over. All the interior rooms windows overlooked this wedding and the music obviously did not stop. When asked to change to an exterior room there were not available. If your looking to stay here with kids be sure to ask for an exterior room, if unavailable books somewhere else. If it wasn’t for the extremely friendly staff and pool area it would have been 1 star.

Our class prom was at the Double Tree. It’s a beautiful place and with lots of cool architecture and decorations. The accommodations were all on the nice side. They had dessert sitting out right when you got to your seats. Along with your dessert there was your name tag, water, a cake pop, silverware, ect. I could’ve done without the cake being served before the meal or sitting out for that matter. It made it really dry. The service was almost the worst thing about it. They were very slow and very rude. And we waited almost an hour for our good. The emotions employees who were serving the rolls, appetizers, and collecting played were also very rude. This one waiter blatantly ignored us when we tried to get his attention… We tried litterally 30 times. It was very clear that he was doing it on purpose. The girl who was serving us was also very rude, slow, and we didn’t get drunk refills the entire night while most others did. But the worst thing to top it off was the food! EVERYTHING was completely undercooked and super bland. I know we’re only high schoolers and maybe their presentation doesn’t matter as much to us, but my date actually got sick and threw up the few pieces of clearly not cooked steak. There was very few people who actually ate all of theirs. I ate about half of my food like most people but a lot of people actually didn’t even touch it and left the prom
Early to go get food. Entirely unacceptable.

On a last minute weekend getaway, and limited hoteling options, I decided to stay at this hotel. Let me just say… Wow!!! The staff was extremely friendly, the facility spotlessly clean, and the kid friendly options… nothing shy of amazing!!! Personally, when I get away from home with my littles, I like to fill our days with a diverse amount of adventure but equally like to stay where they give me that «smile»…the one that just says…“this is awesome!“
This hotel hit the mark. When we return… we will be staying here again. You simply cannot beat the buy.

Our second time here, and we will probably keep making annual trips here while the kids are young. This hotel has the perfect indoor water playground for the 2 – 6 age range kids. It’s not big, nothing scary, but plenty fun for the kiddos.
The hotel has 5 floors, lobby is on 3^rd floor, pool is on 2^nd. I always pick a room on the 2^nd floor so easier access to the pool. Rooms are good size and fairly clean. I say fairly as it is an older hotel, so the carpet will look dirty no matter what. Bathroom is ok size, but very clean and plenty towels. I like the fridge in the room and it gets cold fast too. The walls are thin as we can hear the people in hallway clearly. But that’s probably my one negative.
Slightly disappointed with this check-​in as they gave me keys that didn’t work and also the «warm» cookies were cold and rock solid. We enjoyed the cookies so much last visit and didn’t even touch them this time.
The hotel restaurant is really only good for breakfast. At 11.95 a person (kids 5 and under free), you get made to order omelette/​eggs, plus the usual hot and cold selection. Considering you pay that for an omelette at IHOP, I think it’s a good deal, with all the coffee/​juice you want to drink.
We had dinner at the hotel during our last visit and was not impressed (i.e. Not good). So this time we are trying some restaurants close by. Highly recommend the Japanese restaurant Wasabi that’s like 3 mins away in the Kmart shopping center. Who knew they make good sushi in Lancaster?!
They don’t have bellhop so you have to get the luggage cart yourself and get your luggage to your room. The front entrance can get backed up when too many cars try to unload luggage.
Overall it’s a great hotel for little kids (and for weddings with a separate chapel on site!) to have fun at. It’s dated and nothing fancy, but it’s all my kids need. We usually visit the railroad museum nearby as well and downtown Lancaster. It’s a fun weekend getaway!

I will list both the pros and cons for this hotel, that I experienced.
PROS:
1) This is a kid friendly hotel. There is an Arcade room, and a indoor pool area dedicated to kids.
2) Amenities galore: hotel room mini refrigerator, full size fitness room, nice sized indoor lap pool for adults.
3) Large and spacious bedrooms
4) Complimentary newspapers– USA Today, WSJ, and the local paper stacked at the front lobby desk
5) Nice Hotel Restaurant — food menu selection is big, and they offer a breakfast buffet that has a mediocre buffet food selection
6) Quiet rooms with electrical outlets everywhere for all your devices, ASK FOR A ROOM ON THE FOURTH FLOOR, if you want a quiet room.
7) Free cookies at check in, which is a nice perk.
8) Its a Golf course resort
CONS:
1) The hotel Décor is dated. The brown and tan wallpaper and faded carpets in the bedrooms need a new modern look. The color scheme of the entire bedroom space reminds me of grandma’s house.
2) No complimentary breakfast
3) As mentioned in Pros This is a kid friendly hotel. If you don’t like screaming or loud kids around you, don’t come here.
4) The bedroom Bathrooms are small, which is odd because the bedroom space is huge.
In conclusion, the hotel needs updating. The bedroom décor needs better colors, and nicer furniture. Not a five star rated hotel, but still a decent place to stay.

Absolutely Amazing! The hotel is beautiful. The lobby is wonderful, the pool area is spectacular (the kids will love the waterslide & play area) and the room was spacious and clean.
They were very accommodating for early check-​in, and late check-​out which I was grateful for.
During check in, the front desk employees were friendly and has us checked-​in in a timely fashion. Also the complimentary cookies that are given out during check in are out of sight!
All and all I will definitely be comming back!
P. S. if you become a Rewards Member, there are always fantastic deals and money saving opportunities.

We chose this hotel to avoid construction traffic on Rt 896 while attending Sight and Sound, instead of the Hampton Inn where we stayed on our last visit to Lancaster. It was a bad decision. Check in time is fairly late, 4 PM. We are Hilton honors members and did an e check in 24 hours prior. But, rooms were not ready on arrival. Instead we were given rooms facing an inner covered courtyard. Rooms were dark and cave like. Toilet was broken upon arrival and it took two visits from maintenance staff to get it working. Hotel was overrun with noisy children. There was a bingo game in the courtyard which kept us awake, and then after bingo the staff was re-​configuring the room, banging tables, etc. Coffee maker in room was broken. Overall the hotel needs a makeover. The lone bright spot was the friendly and efficient staff, especially Alex and Jacob at the front desk.

We recently stayed at the resort. The hotel is very beautiful and the room was perfect.
My son loves water, so this was one of the main reasons of booking after seeing the pictures of their pools and play area.
When we got to the pool it was hard to breath due to the amount of chlorine in the pool, I immediately got a headache. My son got in the pool and within half an hour i had to take him out. His face and body were red, very irritated due to the excessive amount of chlorine they put in the water. Very disappointing since this was the main reason when booking.
My son’s skin has been very bumpy and itchy since getting in the pool.
I hope they look into this since its not healthy.
Also, the breakfast buffet needs to be improved. Not many options and guests have to stand in line to get an omelet to order. Guests should be able to order it from their table. Instead of standing in a long line.
In August we stayed in North Redington Beach, Fl Doubletree and had a very positive experience which made us book again through the same hotel chain.
I think this hotel can be amazing if they look into the few issues they currently have.

Rarely have I seen hotel staff try harder to please customers, especially with such a flawed building.
This hotel is great for families with children. The hotel puts on a great kid’s program during school holidays, especially around New Years. Pretty much everyone has kids with them during school breaks.
The only reason I give this hotel any stars is for the amazing staff, kid’s programs, and pool — waterpark area. The staff even does amazing little things well, like having free goggles available at the pool.
No kids with you? Stay at the Marriott instead.
Problems: Noise — you hear everything from above you, the sides, the hallway. Feels like there is no concrete between the floors. This is the loudest hotel I’ve ever stayed.
The «family suite» front bedrooms are ridiculously loud — from the queen bed you can hear every word spoken in the hallway. You hear every footstep from the hallway above. It’s not really a suite either — just an extra wall between beds for privacy — and only 1 bathroom.
No safes in rooms. Where are you supposed to store valuables when you’re in the great pool area?
Breakfast is good but not great.
All in all, I’d give this hotel 5 stars for families with children and 1 star for everyone else (mostly because of the severe noise problem). That rounds out to 3 stars overall.

I recently stayed at the DoubleTree in Lancaster for an annual conference. Usually, check in time at most hotels is 3:00pm. I arrived around 12:30pm. After parking, I immediately approached the front desk to inquire whether or not I would be able to check in earlier. Luckily, my room was already available, which was a pleasant surprise. Upon checking in, I was given DoubleTree’s famous cookie. To be honest, it’s been so long since I’ve stayed at a DoubleTree that I completely forgot about the cookies, and I love their cookies. So, early check in… nice…DoubleTree cookie… nice.
Once I retrieved my bags from my car, I proceeded to my room. The room was very basic, but not in a bad way. It was a simple room with two queen beds, flat screen, a desk, a lounge chair and a decent size closet. No frills at all. After settling in, I decided to have lunch in the only restaurant choice in the hotel. Most hotels of this size tend to have one restaurant. I was not overly excited by the choices. I ordered a grilled chicken sandwich. The chicken was bland. It satisfied my hunger, but it wasn’t something I would order again.
That first night, I slept fine. I am very attentive to cleanliness. I checked the sheets and the shower as thoroughly as the naked eye can see. I give this hotel a thumbs up for cleanliness.
The fitness facility is not bad at all. It is open 24 hours a day for night owls like myself who feel the need to workout late at night when it is practically empty. There are roughly six cardio machines (if my memory serves me correctly), free weights ranging from 5lbs to 60lbs, a cable machine and two benches, which can convert from a flat to an incline. I was able to get in a pretty nice workout while I was there. There is a pool next to the fitness facility and a kiddie pool with a slide and a few fountains, which make this an excellent destination for parents traveling to Lancaster with the little ones. The pool closes at 10:00pm.
The next day, I took advantage of the breakfast buffet. It’s around $ 12 per person and well worth it in my opinion. You have the option of an egg or egg white omelet with several choices such as spinach, tomatoes, swiss or cheddar cheese, etc. In addition, there are a number of hot items, fruit, yogurt and more.
The meeting rooms are located in the lower level of the hotel, which I’m not that fond of because they lack natural light. The rooms were dimly lit, which I assume can be adjusted, but I like being able to let sunshine in.
Overall, DoubleTree Lancaster is a nice option if you’re traveling to Lancaster and plan to stay for a few days. They offer complimentary wi-​fi, which is enough to rate them four stars instead of three in my book. I was able to watch a video on Netflix on the complimentary wi-​fi. There’s an option to pay roughly $ 12.99 for premium wi-​fi, but I don’t see the point.

Super clean, friendly and delicious warm cookies upon check in. Pool area is huge and awesome and I was extremely impressed with the quick response that the lifeguard had when he thought a little girl was struggling in the deep end. Our buffet breakfast that was included was decent. The room was spacious and the only minor complaint would have to be is that the heating system is loud when it goes on and off.

I got married at Eagle Farm at Eagles Ridge this last summer. June 2015. We (and guests) stayed at Double Tree Hilton Lancaster PA.
I have never been treated so badly by the staff. Yes, I was the grooms man. Still annoyed after 6 months.
First, I went to the desk and to ask for information to get breakfast and where to eat in Lancaster. Since, breakfast is not included and is little over priced. As, I was talking to the Clerk (little overweight and dark hair — don’t remember his name) where to eat — he rudely stop talking/​helping to me and started talking to some person (started talking of some hotel staff). I said «HELLO I am over here. He bluntly turned to me and said. This is more important!!! The other clerk who was working there turned to me and apologized to me for his professionalism attitude and help me… We found great place to eat in Lancaster.
As we were checking in. I ask if the desk can hold one of mine small luggage so I can go to my «wedding rehearsal dinner.» The clerk said hold on let me ask. She came back and said «Sorry, we can’t hold luggage for our guests.» This is the first time any hotel has said that to me and I am sure others has not experience that also. Bad service!!!
When I was checking out the same person — the overweight. Started yelling/​angry towards me because I wanted to use different credit card by checking out. I repeatedly refused (politely) to use the card that I check in and he finally let me check out on the card that I wanted to use. Shouldn’t check out be a breeze and front desk clerks should be friendly to customers.
As we were traveling thru out north east USA. Honeymoon and newly weds. All other hotels treated us with first class and some hotel went out of there way to help us. Shouldn’t all hotels make all customers feel happy and special.
If This Double Tree hotel listen to me. Please train your staff to be more friendly and helpful.
Only person who was nice to me was the bartender. Thx.
My wife and other guests had similar experience.

We stayed for two nights while visiting attractions in the Lancaster area and we enjoyed the hotel.
We shared a two room family suite which had a queen bed in the front room and king bed in the back. For 3 adults and 2 small kids, it was more than enough room.
There were some stains in the carpeting in the room and throughout the hotel, the carpet looked a little on the old side, however, it sees a ton of traffic so it is what it is.
I got a chance to enjoy some drinks at the bar and it was a nice time and the prices were very reasonable.
I checked out the pool and exercise room and both were legit.
The hotel itself has some interesting features, namely the courtyard in the middle which appears to be used for social functions. I purposely booked a room facing the parking lot because based on other reviews, I didn’t want to run the risk of having to deal with any party noise, however, there wasn’t anything going on at the hotel during our stay so this was just me being over cautious.
We had to request non-​feather bedding because of allergies and housekeeping was able to provide substitutions rather quickly.
The front desk folks were really nice and they threw a couple of extra cookies our way when we asked.
We opted to have breakfast in the hotel restaurant, unfortunately, we went during the busiest time of the morning so we had to wait for about 15 mins for a table. Our server was so nice and even went to the kitchen to get some blueberries for our son. The spread was good at the buffet so no complaints.
If we make another trip out to Lancaster, we’ll be sure to hit up the Doubletree again.

I recently stayed here while visiting friends. Overall, the experience was average. The front staff was very accommodating in getting me into a room a few hours early. The room was unfortunately still a bit dirty when I got it. There were raisins on the floor, crumbs all over the pullout bed and sheets, and the bathroom wasn’t clean. I chose not to say anything as I needed to drop my stuff off and get to dinner. I’d hope that this is not normal, but can’t rate it any higher due to this. Parking is ample and there is a grocery store across the street if you’d like to get a few snacks or drinks for the room. I’m not sure if I would stay here again.

Horrific experience. One of their revered regulars solicited me for sex in the bar my first day there, and made disgusting comments to me every day after, when I was minding my own business at tables away from the bar. When I ripped into him the third time he came for me and I was sitting at the bar FIRST, the bartender asked ME to leave. Kim… a WOMAN defended a caveman regular against a woman who tipped her $ 20 cash her first day there on one drink :(I AM DISGUSTED AND DONE WITH HILTON FOR LIFE.

My review is only for the Easter Brunch at Palm Court. The facility itself is beautiful, unfortunately that is the only positive thing I have to say. The food was horrible. All of it. We actually had to wait for several items to be replaced for minutes on end. The beef on the carving station was like sawdust it was so dry. The desserts looked old and previously frozen. It was very expensive and our party spent several hundreds of dollars and forced to leave an 18% gratuity. Our server rec’d a $ 60+ tip for 4 glasses of Ice Tea. We had to remove our own dirty plates and placed them on a nearby dirty table which was never cleared.
What a huge disappointment, especially on Easter Sunday spent with our loved ones.

I booked through
and got a good price. We stayed here a few weeks ago when I was in town for an interview and we were generally pleased with our stay. I liked that it appears to be a newer hotel and quite clean. I loved that they provide a warm, fresh baked cookie when you arrive.
Parking is included in the price and easy + convenient with a large lot in front of the hotel while other hotels in the area might have valet service or charge an additional price to park your car. The lobby is not overly luxurious but still quite nice. The young man at the front desk offered superior customer service while the older woman was curt. There is a small store between the front desk and the restaurant/​bar that has snacks, magazines, bottled beverages, first aid supplies, etc. available for purchase. They can charge it right to your account.
The bed was one of the most comfortable I’ve slept on. It’s too bad I only spent a few hours on it! Bathroom was ok but not as impressive as the pictures made it out to be. We got the suite with the jacuzzi /​whirlpool tub. The room itself was comfortable. We enjoyed a nightcap at the bar inside the restaurant. They were also able to extend the checkout time by an hour or two. All in all, a very good experience!

Friendly service, good on site restaurant, and clean rooms. Location is decent; about 15 mins from downtown @ 25 mph limit. There is a restaurant and grocery store across the street.
I was here for business so wasn’t too concerned with the water park. The weird thing is that the gym overlooks the pool so you can watch the swimmers while working out.
There’s an indoor courtyard that looks Dutch with waterfalls. Overall ambience was quite impressive for a doubletree.
All rooms have views of the parking lot, so don’t expect anything special in that regard. There is plenty of parking and more than one entrance to the hotel.
While I was here there was a prom. It was entertaining to say the least.

The hotel was clean, pleasing to the eye and they had friendly staff members. There was really nothing grand about the hotel, but the fact that it met minimal standards was all we needed for a mini vacation. The rooms were clean, the beds were comfortable, but most importantly the place was quiet even despite the fact that we were given the room right next to the elevator.
The room wasn’t equipped with a blow dryer, so 2 phone calls later, we got what we needed. I did like the fact that the powder room was separated from the actually bathroom, but it was still a tight squeeze for 4 adults.
Quick list of the goods:
— free wi-​fi (also a printer in lobby, perfect for flight check-​ins)
— free parking (never ran out of space)
— close by Amish country (our main visit)
— outlets nearby for shopping spree (No sales tax on clothes in PA)
— clean mini workout facility (towel service, clean water system, got the essentials)
— pool activities like zumba (great early morning workout)
Little quirks:
— curtains wouldn’t close all the way, so no black outs
— TV had a light that lit up all the time even when powered off
— AC was situated in a corner and the bed closest to the window got all the cold air
Overall, this is a solid 3.5 stars hotel and we paid an average $ 150/​night after taxes.