Chesapeake Crab Connection Company

DO NOT BUY SEAFOOD FROM THIS PLACE! Ordered half a bushel of crabs. There were about 2 good ones and the rest were spoiled and smelled of ammonia. How are they selling spoiled seafood when not only is it hazardous but it’s also a waist of money. First and last time I order from here. I have always been a customer at Mr. Bills Seafood but they were closed and I decided to give this place a try. Huge mistake! This place needs to be reported as soon as possible. They are ripping people off and selling spoiled seafood. Save your money folks!!!

I WISH I COULD GIVE ZERO STARS — DO NO ORDER FROM THIS COMPANY
I had posted a review in may somehow it isn’t showing up. I also used a groupon and didn’t see the reviews. I ordered a crab dinner, including JUMBO LUMP CRAB meat. when it came everything was much smaller than we expected, I pulled out the jumbo lump to use I look at the packaging, and it says LUMP Crab meat, I immediately called the company and left a message, saying they had sent the wrong product, I also opened the container and took pictures of what I would call crab meat or backfin, it certain wasn’t lump in any shape or form, we did not use the product as it was for a crab imperial recipe which really needs jumbo lump. later that evening I emailed the company along with the pictures to show the crap they sent me, they started arguing with me immediately, that 1 it was jumbo lump, and that it is normal for lumps to fall apart when being shipped, and the final was, it tastes the same why was I fussing.
I said all I expected was that they supply me with the product I ordered in the first place. they finally offered me a $ 20 gift certificate, which didn’t even cover the cost of product let alone the ridiculous shipping prices they charge.
Customer service awful, the other items included in order were all frozen, so flavor was gone, shrimp and crab cakes, I never freeze seafood, so I would never have ordered if I knew it was frozen, and the crab cakes were so small they could barely be considered an appetizer portion.
the good thing is that when I let groupon know about this shoddy horrid company, they issued me groupon bucks as an apoplogy even though I did not blame groupon for this company.

DO NOT ORDER, DO NOT ORDER FROM THEM!
Long story short, I ordered a bushel arriving last Saturday and they smelled spoiled. I called and emailed immediately and again the next day but they didn’t respond till Monday! For God’s Sake, it’s spoiled seafood!
I couldn’t risk my family getting sick so I preserved them in the freezer to wait for their response. The crabs smelled SOOOOO BAD overnight even in the freezer and I had to throw them away as I headed out to work Monday morning.
This company policies are insulting to customers and there is no refund whatsoever. They’d send you gift card with your next purchase but will you pay more money just to get more spoiled seafood?
For you and for your family’s safety, don’t order from them. I’m very upset about what happened, and please don’t let the same thing happen to you. It’s just too much money and time for an absolute disappointment.
Here are the first couple emails back and forth between me and their customer service if you want to know what happened to me. Since I just copy-​and-​paste from my email, the earliest email is at the bottom.
On Mon, Jun 23, 2014 at 2:39 PM, Jiangyu wrote:
Hi,
I did cook a couple of them. It was because they smelled funny when I opened the box. They tasted fine so I put them away and gave you a call just in case. Are you trying to tell me, the crabs smelled bad because I put them in the freezer? That makes absolutely no sense. Freezing product is one way to slow the growth of bacteria, also a chance for me to find out what was going on until I get a response from you. If anything, freezing them made them spoiled slower.
I don’t see a point of arguing when this already happened two days ago, and you refuse to take any responsibility of this incident. You don’t need to send any gift card or free product. Best of luck to your business.
Jiangyu
Sent from my iPhone
On Jun 23, 2014, at 2:00 PM, OC Customer Service customerservice@ordercra… wrote:
Jiangyu,
We can not issue a full refund for this order. In the first email and voice mail that you left you stated you ate several of the crabs and they tasted good. After putting them in the freezer is when you encountered and stated they were bad. We have a no refund policy. We can issue you a gift card or offer free product on your next order. Please send pictures of the crabs you received.
Thank you
Chesapeake Crab Connection
On Mon, Jun 23, 2014 at 1:55 PM, Jiangyu wrote:
Hi,
I called earlier and didn’t get a chance to talk to your supervisor. I would not put the crabs in the freeze if they did not smell funny. And they smelled even worse the second day, even in the freezer (I can’t image how bad they would be if I had put them in the fridge). I was very embarrassed and disappointed since it was supposed to be for my whole family. As a customer, the best I could do when seafood doesn’t smell right is to call and email. There wasn’t any customer support when I needed, and I sure couldn’t risk in to asking my family to eat spoiled seafood and wait till they get sick to report this incident.
I open restaurants for my company and I understand things might go wrong once a while. I would’ve let it go if it’s a small purchase but it was $ 170 for something that we didn’t get to enjoy. I’d like a full refund of my purchase. Sorry for the inconvenience.
Jiangyu
Sent from my iPhone
On Jun 23, 2014, at 10:27 AM, OC Customer Service customerservice@ordercra… wrote:
Jiangyu,
Well in this email you stated you placed them in the freezer. We do not recommend freezing whole crabs. The crabs are 100% safe. When first opening the crabs they will smell strong as the are in a small enclosed box. You crabs were caught the day that they were sent out and steamed and place in the box and sent out right away. We do not except returns and can issue a refund for this matter as everything was ok. When the crabs are received you have to consume them within 48 hours.
Thank you
Chesapeake Crab Connection
Jordon
On Sun, Jun 22, 2014 at 4:00 PM, Jiangyu wrote:
Hello,
The crabs are bad. I emailed you yesterday and called you this morning. We opened the crabs yesterday and they smelled funny. We cooked a couple, but they tasted fine. This morning when we opened the freezer, THE WHOLE FREEZER SMELLED BAD! I’m very confused and disappointed. I can’t have my family eat them, what if they get sick?! I don’t know what to do with the crabs, but I can send them back to you if you want me to. If you want to send me another case, I’m not home till next weekend. But I’d rather have my money refunded to save the trouble.
I feel sorry about this. It could’ve been a pleasant experience.
Jiangyu
Sent from my iPhone

These people are crazy! They clearly do not want repeat customers. I was treated with disdain, subject to absurd shipping charges, my phone calls weren’t answered and when they were, they were answered with a «we don’t give a damn» attitude. I think in the end, I received 30 medium crabs (I ordered and paid for extra large) each of which would have cost me over ten dollars per crab! The Groupon brought that down a bit, but still the total was more than I would have paid locally without a coupon or the hassle. Horrible company! Run!!!

DO NOT BUY! I made the mistake of buying a groupon before checking out the site. The seafood prices are outrageous plus they add $ 10 handling on their already amazingly high shipping. The shipping and handling was almost the same amount as my order! You can get the same quality seafood at a grocery store for far less money. This is nothing special. Lesson learned.

Wish I checked this before I bought the Groupon! Shipping starting at $ 36, up to $ 60!!! Ridiculous. PLUS $ 4 shipping insurance and $ 10 packing fee. Also lost the money I paid for the Groupon.

I bought the groupon to buy crabs. The shipping and packaging made it impossible to even use it. Don’t buy it!!! I lost the original value of the coupon because I can’t order anything because its too expensive!

Awful. I purchased crabs and totally disappointed. I think It’s better to purchase frozen crabs in any chinese market. Packing and shipping fee are very ridiculous and expensive. Ruined my weekend party

Food was good, service was okay, prices seemed kind of high. Hope you like Old Bay seasoning, its on everything! The crab lump soup had tons of corn starch in it, and the only flavor was from the Old Bay seasoning. We also had to pay for water! The server wouldn’t even serve us tap water, only bottled water! Crabs and lobster were good, but I don’t think we will ever go back…