U-Haul Moving & Storage – Lakewood

This was my second time renting from them in 3 weeks. In fact I have used this Uhaul at least 4 times in my life and each time it has been a bad experience I do not like to write negative reviews but felt compelled to write this one star review because the level of service is so bad I feel the store should be avoided. I will only review my last visit because it is the most fresh in my mind. First, no one was at the front desk for about 20 minutes while a line formed. Everyone was confused if the place was even open. I had rented a trailer online so I knew it was open and therefore waited. When they finally arrived and worked through the line, the trailer I had rented was not there. They then directed me to another store which also did not have the trailer. It must be a horrible place to work because they seemed very understaffed. I felt sorry for the people working there. The store on West Colfax is much less crowded and actually had the equipment I had rented online. I have used them a couple of times since and the service has been consistently better. Good luck with your move. If you use another store you might find your luck to be a little better :)

Good Service

After my bad experience at the location on Santa Fe, I requested to have my hitch installation done at this location. Isiah, (general manager), personally went to the other location to pick up my hitch after that manager (his father actually) promised to bring it to him. The staff installed my hitch on time and were very understanding about my reservations and worked really hard to make sure I was happy. I’d recommend this location and would likely shop here again. I’m not sure where Isiah learned his customer service from. The apple, (luckily), fell far from the tree.
Thanks!

Poor customer service.
My boyfriend and I called this store to request help rewiring our truck hitch so we could use a uhaul to move late in the evening.
Isaiah (the employee we spoke to 2 separate times on the phone prior to going to the location) told us that we could drop off the car and he would fit in during his shift. We clearly stated that we needed this done by the end of the day. He told us this wouldn’t be an issue — so we drove all the way from the north/​west end of Golden to fix our truck. An hour after we dropped the car off we called to check on the status. He said he would have it by 7 pm at the earliest and most likely it would be tomorrow. When I asked why he would have us drop off the car if he couldn’t get to it he said he «didn’t like our attitude». We were frustrated but did not give attitude.
Now we spent over 2.5hours of our moving day relying on incompetent workers. W

So far I’ve rented their trucks 3 times and it keeps getting worse each time.
First time was fine so I used them a second time and the truck broke down twice and I was not compensated at all for the huge inconvenience. This third time I went in to get the truck and the large salesman was very impolite, disrespectful and unprofessional. I spoke with the manager later who only gave an apology. I told him an apology doesn’t make the matter right. He offered no compensation.
I will not use their services again.

I recently had a hitch installed on my vehicle for a new bike rack I purchased. I was skeptical to begin with, worried if my car would be damaged. I immediately felt at ease. John, the gentleman who installed the hitch, first covered my seat and steering wheel with plastic to protect it. There is a viewing window to see into the shop area. He was diligent with my vehicle. He took care in the placement of screws and parts that needed to be removed and replaced. A protective blanket was placed on the shop floor, and then the items from my trunk were placed on it. I was very pleased with the installation, and the overall aesthetics of the hitch. My items were placed neatly back in my trunk. I appreciate excellent customer service, and wanted to make note of it. I would recommend others to this location. Thank you.

Horrible customer service!!! Rude and extremely unfriendly. I would suggest driving a few minutes and going to the store on Lower Colfax– those guys are MUCH better!

A well organized store with friendly staff members. I was in need of a few over sized boxes on this visit, but if I’m out this way again, this U-​haul store will be on my list places I can turn to. The boxes worked out perfectly. Getting to the parking lot can be a bit precarious in this area, I advise caution and patience.

*This story does have a happy ending. Brittany, the general manager, refunded me my money lost and did it without giving me any attitude. That is obviously why she is the GM. Chris, the manager who gave me endless attitude and made me cry, should probably be searching for another job where he won’t have to interact with customers. And yes, I still stand by my opinions of this place and won’t be recommending them to anyone in the future.
Worst. Customer. Service. Ever.
So I gave them one debit card to hold a deposit on (Card #1). One credit card to charge upon return of the vehicle (Card #2). We did a night return, extra $ 5 no big deal.
Fast forward a week. Card #1 has been charged for the whole amount of the rental, causing insufficient funds fees. Let’s just say that I called to have this resolved and was actually yelled at by the manager. He claims it was my fault that I didn’t just put the deposit on Card #2, and that I had to do a night drop.
Yes those two things would have resolved the situation before it arose, however those were out of my hands. The employees who took the info from Card #2 and promised me it would be kept on file to be charged should have never made that promise.
I won’t be using this location for anything again, ever. I wouldn’t recommend it to anyone else, either. Which is unfortunate because I used to love this place. I’ve used it for three moves of my own, and one for a friend. I planned to use them when I move cross-​country (a $ 2800 rental) but now will find another company.

This is our go-​to U-​Haul location. Most of the time, the customer service has been excellent. There have been a few occasions where it was less than stellar, but they are few and far in-​between visits. On our most recent rental, we had to wait a while for someone to come check in our truck. Due to the hilly nature of their parking lot, the gas gage was registering that there was less gas than what was actually in there. The attendant recognized this and promised we wouldn’t get charged with the steep refueling fees, and they kept to that promise.
Making a reservation online is easy and fast. And if you need moving supplies, they have a lot and they’re pretty reasonably priced. Just remember that if you buy a lot of boxes, make sure you get the receipt so you can return the unused ones later. If we need to rent another truck again, which we will soon, we will look to make our reservation here first.

I’ve used this U-​Haul location once on the advice of a friend, and am very glad I did. Compared to previous experiences, they did an outstanding job and as an added bonus (for me) didn’t try any shady stuff on a day that’s already stressful enough (hoorah for moving day…).
They walked me through everything and followed procedures as I imagine they’re supposed to, i.e. showing me the mileage and fuel level BEFORE writing it down so that I can verify. Yes, it’s something that should be demanded if not offered, but one has enough to worry about on the day of a move so it’s nice to know that this location is looking after you and providing a helping hand.
Yes, they provide cleaning equipment (broom, mop, wipes, etc.) and expect you to clean out the truck, but that’s fine. They’re not expecting Buckingham Palace, just in decent condition for the next renters. If you’re moving from or to the area of Lakewood around Wadsworth and 6^th Ave., I highly recommend this U-​Haul location.