TronicsXchange Lakewood

Said they open at 10:00am, I caught the guy «going to the atm» at like 10:10, sign says he’ll be back by 10:40, hopefully he’ll return, will downgrade to a 1 star if the v person is a no show.

Don’t take your phone here. They will hustle you. I had a brand newHTC M9 unlocked. The associate Juan told me to take the box and the charger because they would give me top dollar value
I went in and saw his computer and it said trade in value $ 310
The associate Juan then said he could give me $ 130 for my phone. I was like it’s brand new that’s how much the htc m8 is worth it made no sense
I know he was trying to steal my trade in value of $ 310 and wanted to give me $ 130 for it
I left that location and went to the Carson Southbay Pavillion where they gave me $ 260
DON’T GO TO THIS LAKEWOOD LOCATION THE ASSOCIATE JUAN IS NOT HONEST AND WILL STEAL FROM YOU BY POCKETING THE DIFFERENCE OF THE ORIGINAL OFFER
I have notified his boss and hope action will be taken this gives the business a bad name and reputation

This place is dope! If you don’t want to risk buying from online this is the place to go! The people working there are helpful, Brian, Jose, & Albert the manager will make sure you get what you’re looking for.

I had called in to the store and asked what they charged for iPhone 5s screen replacements, the guy told me it would be $ 140.00. I then called again thinking it was a different place, and got the same answer of it being $ 140.00. They have a 10% off coupon on their website to print off that you can use for anything including repairs and $ 5.00 when you like them on Facebook. I did both. When I arrived at the store, I told the guy I needed my screen replaced and he said that it would be $ 150.00 I told him that the guy on the phone told me it would be $ 140.00. We went back and forth about it and I let that go and informed him that I had a 10% off coupon and $ 5.00 off for liking them on Facebook. He then said no we don’t do that and then asked me if I printed it off. I said yes I did and then handed him the paper and he said they can’t do that, but he would do it for $ 140.00 even. I explained to him that I don’t understand why he could just give me $ 10.00 off but not hold to their promotions posted on their website… We again argued back and forth about that and then he said he could do the 10% off and the $ 5.00 off of the actual price of the screen replacement which is $ 250.00 and he was doing me a favor by not charging me that amount But when I first walked up he had told me it would be $ 150.00 and when I reminded him of that he acted like he never told me a price when I walked up. He wasn’t making much sense and was being VERY rude, such poor customer service skills. I then went to the kiosk across from the store and that guy told me they quoted his friend $ 190.00!!! I don’t understand why they would be quoting people completely different prices for the same service. He acted like he had never seen the promotion posted on their website, employees should know the set prices of services, the promotions, and know some customer service skills. I went to I-​Cell across from Pacsun and got my screen replaced for $ 100.00 and they use the same OEM Apple prouducts, plus they give you a free phone case and screen protector they were very sweet and knew how to talk to customers. I will not be coming back to Tronicsxchange nor will I be referring anyone there.

Had a real good experience here. I was looking for a place to sell my Phone. And was greeted by a rep named jason. Let me tell you this guy is awesome, funny and was really helpful. I had a great experience here. Thanks jason for the cash!

I came in good customer service and sold my tablet, Juan help me out. Good customer service! Thank you

They don’t give you much

Came here to buy a new phone, Jason assisted me and let me tell you, HES AWESOME!!! Was nice, respectful, and not pushy to buy something I wasn’t going to be pleased with. He talked me through all the phones and which one will best suit my needs.
Although I feel like I payed a little to much when I seen the same phone cheaper on eBay, ill still highly recommend this place for future buyers and sellers.

Took my phone here today. Previously got a messed up screen from some idiot. Anyways the dude was nice. He took apart my phone and told me that since the screen was of cheap quality it was messing up my phone. The guy replaced it and gave me a 10 dollar discount. I think he felt bad for me and felt my frustration. Definitely go here, they offer good screen replacements. It’s definitely worth paying a little more for OEM quality.

Just changed my phone for the new iPhone n came to sell my old phone n this place is awesome! Very nice people n gave me cash on the spot! Will def come back when I have another old phone.

So l got a new phone and had my old phone just laying around. A friend of mine recommended I go into TronicsX store and have check out my old phone. The staff there was great! Polite and very knowledgeable on all smart phones, they even showed me how to use my new phone.
The best part is that they bought my phone for a great price. I definitely will be going back here and recommend it to all.

This place is a joke. I went in with a iPad, iPod Touch with a small crack in the front, and a iPhone 4S. The iPad was one of the older models and it wasn’t charged so they offered me $ 4.00. Absolutely nothing is wrong with it no cracks, scratches, etc, just not charged and they think I’m stupid to let it go for $ 4. No thanks. I was also offered $ 4 for my daughters iPod touch because of the little crack on the bottom of the screen. Then there is my iPod white 4S Verizon phone, I told him I have it listed on Craigslist for $ 185 but wanted to come here so I didn’t have to bother meeting up with someone. He asked me what I wanted for it, duhhh $ 185, he played around with it for awhile then said he can only offer me $ 45.00. Really?! I said ok bye and put my hand out for my phone. He wouldn’t let it go right away because he tried a few times to convince me that it is a discontinued phone, etc… I again said no thanks, took my items, and left. The funny thing is my sisters friend went in a week ago with the same exact phone except her screen was shattered and she still got $ 100.
Don’t waste your time going here. They treat you like you are stupid and desperate enough for money that you will let items like a unscratched, uncracked, practically new looking iPhone 4s go for $ 45, or a iPad/​ipod touch for $ 4. I will continue to sell online.

First time coming in and I had great service. Didn’t expect to get the offer I got, but I was glad It was more than expected. Will definitely come back !!

My initial offer was $ 65 plus a $ 5 coupon they offered. When i checked in on Unilocal i was granted an additional $ 10 for checking in and leaving a review, bringing my total to $ 80. 5 mins later the kid tells me he messed up and he could only offer me $ 55 total. That was including both coupons. I went from $ 80 to $ 55, i felt that it was worth the trouble and i took my phone back. As i was leaving another employee tried to assist me and get me to closer to the original $ 80 offer. I was already there for a half hour. After he made his calculations he came up with an even lower offer of $ 36. I took my phone and left. What a waste of time. Horrible experience.

Wow these guys are great!!! i sold my iphone 5 here and they gave me a really good deal they even beat the eco machine offer. all the reps were very helpful and they treated me with respect. thank you guys very much!