Steamwork LLC

Steam Works has been promising to finish the installation of my client’s carpet for months. First they didn’t measure correctly, then they didn’t finish the whole job. Next they came back and only did part of the work. Part still remains to be done. It has been months. No one should use their services.

I was only able to reach them through their website (no available via phone) but my appt. was confirmed within a few days. The technician arrived within the 3 hour window in a van of another carpet company, not SteamWork, and completed the work rather quickly but the carpet looked pretty good.

We were renting out our house to college kids and as you would expect the carpets really showed how much fun they had there. Called up Steamworks and left a message and a technician called back to schedule an appointment. Everything went smoothly and they were able to work around the hectic schedule of moving tenants in and out. I’d definitely recommend them!

I am not sure How steamwork LLC got such bad reviews before. Maybe they improved but we had a great service. Chad was very prompt on calling me back, he showed up on time and did an amazing job on cleaning our carpet. Honestly their pricing is very reasonable as well. Overall we had a great experience with them and I would use them again. Please give them a try.

So unprofessional! Made an appointment a week in advanced to have carpets cleaned. Never showed and didn’t call. I called multiple times but couldn’t get a hold of anyone. I emailed and finally they emailed me back. Had to email several times to even get someone to call me. Finally rescheduled a second appointment and again no call no show! So unprofessional do not waste your time with these idiots! The worst part was never even getting a hold of anyone to even complain to!

So I am updating my review. The company finally got back to me expedited my service. I needed my carpets cleaned by the 31 they arranged to have my carpets cleaned on the 28^th. My carpets are cleaned. And the technician was very patient and did a good job cleaning my filthy carpets. My technician contacted me directly and we discussed what I needed done and called when he was 30 minutes out, when he arrived. My earlier review still stands true. It took them longer then stated to contact me back. I called several time, I did find an email address and was able to contact them better through the email. I do put part of the blame on the holidays. All that matters is they did get ahold of me, they did a good job on my carpets.

Horrible service! I bought a Living Social voucher and it took 5 times to actually connect with someone to schedule an appointment. On my appointment day, they never showed up and never gave me a phone call with an explanation. I have called twice and emailed once and still nothing! If you are going to offer services through a discount service like Living Social, you should be prepared for the volume of customers! Shame on Steamwork and shame on Living Social for doing business with a less than reputable company!

Never showed and never answered phone! Unprofessional … Don’t waste your time and money

These guys are great. Made an appointment, they came on time (actually a couple minutes early), did a great job on the carpets, everything looks great!
Will definitely call them when we need another cleaning.