PetSmart

Grrr. I am so disappointed with the grooming department at this Petsmart location! I had scheduled an appointment online and was running a little late. I called to let them know I was going to be 10 minutes late, to which I was told «That’s no problem, we will see you when you get here and I’ll let your groomer know.» When I showed up (true to the 10 minutes I had told them) I was told that my groomer took a walk-​in and no one could complete the grooming service that day. When I told them I had called and was told it would be fine, they said the person I talked to «forgot» to notify my groomer. Then they asked me when I would like to reschedule! That’s definitely not going to happen. Horrible service and super unprofessional. I’d much rather take my business elsewhere.

My partner takes our dachshund here for training, and they both come back happy each time, we can finally give both dogs treats at the same time. One use to respond to command while our dachshund stubbornly did not. We recently used their grooming services and was surprised by the professional service. Happy to communicate and good at it. They squeezed me in same day without an extra charge. A real ruby in the mist.

This place is always great. Their willingness to help you exceeds customers expectations. Very clean and great products.

Avoid at all costs. They never have enough registers open you will wait 15 minutes in line. It doesn’t matter how long the line is the employees will just stand around and chat with each other. The cashier had to ask for change twice over the intercom I waited 10 minutes and no one came. They couldn’t seem to care less.

I have to give this place high marks! I just rescued a dog and this was the perfect experience for my submissive guy and his human. He for the first time went to people without tucking tail and hiding behind my legs. The employees greeted him with such kindness and were so helpful to me. And the customers! So kind!

My partner and I came to this Petsmart for doggy training with Rachel because it had the most convenient schedule for us (Sundays at 4pm, perfect!). The employees are great and remember Samantha (she is one employees «favorite ginger»). We loved Rachel’s classes and I have recommended to a few friends. Samantha is such a better doggie citizen as a result of her 6 week puppy class.

Dropped my dog off and as soon as o got the call he was ready, I was excited to see his new look.
He looks exactly like he did when I dropped him off. His nails were cut but not filed at all and they are so sharp. Only thing that was different were two knots cut out of his ears.
It didn’t even looked like his ears were trimmed. His ears were still wet and he was terrified. My dog never leaves the groomers as scared as he was.
We will never use this Petsmart location again. The worst! Not worth the money at all.

This is your standard run of the mill PetSmart. Clean, open, friendly and good prices. The parking is fine, as it shares the lot with Wal-​Mart. Plus there is a light to get in/​out of the shopping center.

This is purely based on the grooming, and getting my dogs nails done. They nipped her. Bad. I saw the blood. It was bad. I didn’t realize HOW bad it was until I am now trying to get her nails done by her normal groomer (lesson learned) and my dog will not even let her touch her nails.
Poor thing! I will NEVER use this location again. I will NEVER recommend this location for any grooming services.
The man who did it was like oh I didn’t realize that I had cut her until I saw the blood. He didn’t realize that I was watching him do his job. I wish I would have spoke up then, but they got the bleeding to stop and she wanted to get OUT OF THERE!
I can’t say I blame her!

After being told at the nearby Petco that we’d «never find a stand for a 50-​gallon fish tank at a retail store» and that we’d «need to go to Ikea to find something that big,» we found just what we were looking for at PetSmart. What’s more, we found a tank at a reduced price. The kit was missing a few key pieces, so the manager marked it down even more. Unbeatable! If they’d had the parts we needed in stock, it would have been a perfect trip, but alas, we had to drive out to another location the next day to get what we needed to complete our new setup.

Another location in the great pet food empire.
Convenient.
Friendly staff.
Next to Walmart. Is that good or bad?

This review is for the grooming salon only.
These guys never let me down. I have been taking my dog here for 5+ years and every time I try a different groomer (besides PetSmart), I am bummed. Every time he comes here they are more than accommodating of my weird needs. My dog has several ailments that require certain care and these guys have never let me down. I drive all the way from east Denver just to come here.
Highly recommend this place!

I must express how deeply disappointed I am in this petstore. I have a house hold full of pets, one dog, two cats, two hedgehogs, and now four rats. Before the purchase of my four rats. I bought all my pet supplies from petsmart this totaled over 200 $ a month just in the basics, aka nothing extra no toys or treats just food and litter and bedding. Now when I decided to get rats I first decided just to get two. I came to this petsmart to buy them as they have all females and the petsmart by my house only carries males. I purchased the two rats along with everything they would need. However I noticed in the store one of the two days was sneezing consistently and when I pointed this or to the employee she admitted to knowing the rest sneezed and told me it’s just how the rest was. This was false I brought both unto the very and both had severe respiratory infections and the fancy rat. Had a horrible eye infection that had to be punctured and drained. Now I loved these rats the moment I laid eyes on them and there was no way I was giving them back, plus I decided to give the store the benefit of the doubt. Two months later I decided to increase the number of rats to four wanting female rats we went back to this same petsmart where they sold me two more sick rats. This time I was upset, the vet told me one of my new girls would have been dead in days if she had not been treated. She had a fever of 106 I believe and he said she would have soon gone crazy from the fever and attacked her cage mates. At this point after seeing the vet and hearing from him that the rays were most certainly in danger at the store I called and asked to speak to a manager. This is where I got really upset not even having these rats for 12 hours the manager insisted if they were sick it was my fault and continued to tell me she only sells 100% healthy rats. Now I would like to make it clear I stated at the beginning of the phone call I was not looking to return them nor did I want money or anything from them, I stated very clearly my only concern was for that of the other rats that I was unable to save that day. To have my worry met with such rude accusations is unforgivable. No responsibility was taken and who knows how many sick rats were sold to poor children who don’t know the signs like I do. Shame on you petsmart you lost my business.

Rude staff, overpriced groomers. after continuously being told someone would come help me soon by staff that were cutting dogs hair and complaining about how they don’t like little dog’s feet, someone finally came to help me. I was informed that they only keep rabies records on hand 6 months, so if you come in less than that, you need to bring them in AGAIN. I am all for keeping employees and other dogs safe, but if you can’t accept just the tag, at least have the courtesy to only inconvenience customers once. On top of that, not one employee was polite while I waited and they were extremely rude about not having kept the records I already gave them. Instead, I was told I could go down the street to someplace more expensive that doesn’t require papers. Why would I want to go to a creepy place that doesn’t care if other dogs have rabies shots?!

The employees at this store were just so kind to me and my dog when I went there to get a crate tonight. Genuinely nice nice people. And much better crate selection in my opinion than petco bc I checked there too.

This Petsmart is a little bit older, but they still have everything you need for your pets. I think their aquatic and fish section is better stocked, has better prices, and is cleaner than Petco up the street. Ultimately, I wish there were a good, independent pet store around here, but in the meantime, what do you do?

I am very disappointed in the actions of the employees at store 230 at 160 Wadsworth Ave, Lakewood, Colorado.
This is is very ANTI-​GAY store and discriminatory against its gay/​lesbian/​alternative employees. Ashleigh ended up transferring to a different store because of how Mike (pet trainer) and Mark (store manager) discriminated against her because she is a lesbian. Lorrie was harassed into quitting her job as a pet trainer for the same reason. Her papers constantly got stolen/​hidden, certificates got stolen/​hidden, pet treats being taken out of the fridge to rot, etc. They also are discriminating against another employee, Nate, because they «don’t like how he looks.»
Mark would constantly interrupt my training sessions giving me maybe 15 – 20 minutes a class with my trainer Lorrie. When Lorrie was helping other customers he would try to come in and take over the class, give me instructions, yell at my dog, and diss on my trainer for her life style.
When I went in to get a refund of the money I spent on classes (that I now can’t finish because my trainer is no longer there), Trish (manager) tried to not give me my money back until other customers over heard.
I can’t be more disgusted with the attitude of the above named employees and management.
I am from now on boycotting PetSmart and am urging all my friends to do the same until your policies about harassment, minorities, and gays change.

All the employees are great and super friendly. They’re always asking if I need help finding anything or have any questions and are all pretty knowledgeable about various pet supplies and issues. Prices are a little high sometimes, but they often have sales on toys and food if you use your Pet Perks card.

Like any other petsmart — y’know — where you go to get petfood.
This is an old school one — so the middle aisles can be confusing and the food is weird in the middle and to the back.
But i figured it out!
Staff is pretty friendly and not creepy — so that is always a plus!
Parking lot can be a bit crazy — what with everything all together — but just park far from the door and you’ll be fine!

I asked my vet for a groomer recommendation and was surprised when they said Petsmart.
I have been there twice now with my cat who is incredibly whiny and obnoxious when it comes to getting groomed, and both times they were very kind and returned her in wonderful condition.
I wish I could wait and pick her up right away, like I used to be able to do at my old groomer in seattle (she just gets a brush out so it doesn’t take long). But I understand that is not how most groomers work and they have to fit in several animals.
Last time she was there they did a ‘dry shampoo’ which left her smelling like a grape! It took me a while to figure out what it was, and was so funny to keep smelling grape whenever she was close by. But she did not seem to mind at all and she looked great.