Petco

this place is the buzzzz cut capital!!! also, if you pay for teeth cleaning, it doesn’t get done if paid for in a package!!! i pay for it all the time and the damn dogs breath and teeth are always the same???
if you just have to go there,
(washerie is the absolute best at pet co. lakewood.) or (rose at downey pet co) otherwise don’t waste your money!!!

Please don’t buy any small animals here. Petco does NOT treat their animals right. We bought a Guinea pig here, and died within two months (unknown how). I’ve had friend buying small animals here which also died quickly… Don’t… Just don’t.

Not bringing my 2 year old doxie-​pin for a grooming here again. I’ve taken her here for grooming twice. The first time the groomers were super friendly and handled my baby with care. The job they did was great! Well worth it. So I decided this place seemed better than her past groomer and cheaper. This past time there was a different person working in grooming and as soon as she laid eyes on my dog she called her fat! (My doxie pin has gained a little weight in the past few months but we’re working on it!) I was still in shock of how the groomer said it so ruthless. After dropping my dog off they called me 3 ½ hours later saying she is ready for pick up. When I picked her up, she was clearly upset and wanted to get out immediately which is unusual for her. My mind was fixed on why she is acting that way (this has never happened before!) I forgot to check how the job was done. When I got home I realized they didn’t clip her nails, which was included in the package. Not Only that but she wasn’t even brushed at all, loose hair everywhere. I felt $ 30 was NOT worth it! Never again.

I’m only giving this Petco 2 stars because my puppy’s dog trainer at this location was nice and I know everyone that works there isn’t a rude, angry person but… the manager I dealt with today was.
First let me say that I go to this Petco and spend lots and I do means LOTS of money here. Today I asked for a manager to come to the front desk and he 1. Was rude from the moment he approached the counter and 2. Looked unprofessional. His beard was long and not well maintained and his clothes were shabby. That’s what your management staff looks like Petco? 3. Did I mention my issue was not resolved?
I think I’m taking my business elsewhere!

If could give no stars, I would. My boyfriend and I took our Yorkie to be groomed this past Saturday. Initially when dropping him off he was the energetic and happy self. This was his second visit and he wasn’t as afraid this time. We were advised to give our dog the spa treatment which included supposedly a better «shampoo, teeth cleaning and breath spray» so we accepted. He was groomed and we received a call to come and pick our puppy up. The groomer advised that our puppy was looking weak and should be taken to a Vet. We arrived at Petco and found our dog unresponsive to his name and couldn’t even walk. The groomer said she thought our dog was having mild seizers which alarmed us tremendously. She provided us only a $ 10 coupon. We rushed our puppy to the animal hospital that night. The vet was unable to advise what was wrong. We spent over $ 300 for our puppy to get blood work done, a fluid pump and the examination. The vet wanted to keep our puppy but unfortunately we weren’t able to have the finances to afford the night stay. So my boyfriend and I decided to take him home and pray for the best. Our puppy was able to support his legs, so we place him in his bed, where he stayed the entire night. I suggest never going to this location or any Petco for grooming. Not only that we only received a $ 10 coupon for $ 62.00 service. The groomer advised that her manager and herself would call to check on my dog and have yet to call to confirm that my puppy is still alive. The worst place you could ever go. My boyfriends mother breeds Yorkies and advised that the groomers probably had given my dog something that he would have in his system and it was untraceable. I hate this happened and I pray my puppy gets better. No stars from me and I will tell everyone I know never to go to Petco for service.

Staff is super friendly and helpful. Cheryl is the best dog trainer ! Just got my dog CGC certified with her !

Poor customer service. The store was out of the product I was looking to purchase. The associate showed no initiative to look in the back of the store. When asked they mentioned that everything was out that they had. They failed to mention that there was an unpacked box in front of the area which had a similar product. It took me having to try to open the box have them help out. They rudely commented that I should have told them that the product was there. Not sure that’s my role in this transaction. After telling them that I was looking for a different product they lack the initiative or skills to offer to look into surrounding stores. I’m a pet owner of multiple type of animals and will no longer support this chain.

The customer service here is so bad.
I recently bought my son 5 red eared slider turtles and I went to go buy the essentials for them. So I asked this particular lady and she was rude oh if you don’t have this you don’t need a turtle. So I buy the things we need and leave. So yesterday the same lady saw me and she was walking away fast and seemed irratated, but I had a question in regards to a light bulb for the turtle and I had to say excuse me three times to even get her attention and she finally turned around its an attitude i asked her What’s a good bulb to get for the turtle and she of course say it doesn’t matter as long as it has a bulb and walked away. I don’t know why petco decides to hire people that are so rude and show little concern in helping people. I’m shocked and I will not shop at this petco location again. I might as well go to petsmart where they’re much more helpful.

I don’t know why this store has a low rating! I’ve never had any bad experiences here. The selection is great compared to other Petco’s in the area. And the staff is very friendly!
I’ve taken my pup here for the training/​puppy play time which is very good! Highly Recommended both to any puppy owners. Both trainers are amazing and are very kind and helpful with training your dog and discussing concerns with training. My dog is very stubborn it comes with the breed but he’s showing such great improvements with the help of both these lady’s and the opportunity to socialize during puppy play time! (& it’s just too cute not to go!). They also have an actual training room which is great instead of the pop up classes you see elsewhere.
Lines can be long at times during high traffic times but that’s normal with any store! There are a number of helpful staff who are willing to help you when/​if they can and if they can’t they find the person who can! Who could complain about that. Honestly I’ve been to other Petco’s that deserve the bad rep but this one is AWESOME! & I drive about 30min just to come here!

I stood in line for 22 minutes to get crickets. I ended up walking out. One fat blonde lady was at the counter. She just looked confused. The whole time, she was ringing up one customer. As slow as possible. Every time I go in there, it’s like pulling teeth to get the simplest little thing.

We bring our Corgi here all the time to get her SPA Treatment. Lindsay is the BEST groomer. Supplies ABOUND…über pet friendly… PETCO GROOMING PRICES CANT BE BEAT… always will be back for ALL our pet needs !

Groomers from Petco are awesome. Sara was extremely nice and took care of my doggie Rosie who was way overdue for a groom. I rescued my dog a year ago, never got the chance to take her to a groomer due to personal issues but was extremely happy that Sara and her team fixed up my little Rosie for me :).

How can you have a store full of nothing? Needed a dog harness. There were dozens but most every thing was for small dogs.
Man can not live with small dogs alone!

Wahhhhh!!!
Why is the rating so bad at this place? I come here like all the time and nothing makes me disappointed.
Parking is great, there’s tons of parking! Unless you’re lazy to park a little far… The place is pretty clean most of the time other than days when they are doing restock and inventory. They have amazing deals so things tend to run out and of course they have to stock and do inventory. The size of the place is just right. The set up makes sense to me.
I love the sales! My kids are on diet rotation (grain-​free only) so it works out every time I come in that there’s other products that go on sale since I don’t feed them the same thing all the time (and they appreciate that).
You have to get on the pals reward program. If you have pets, this is worth it because you have to constantly to buy them food anyway. Points builds up and it pays to get those reward coupons. For every $ 100 you spend, you get a $ 5 rewards.

I absolutely love this store.
Easter Sunday my baby is going to look so precious thanks to Petco and their awesome selection of pet clothing.
This location is always fully stocked with everything a pet parent could need and if you need anything special that’s not stocked you can always order online.
I bought dylan an awesome stroller from
it’s sturdy, light weight and perfect for me, because now after a long walk I don’t have to carry her back home.
I buy most of my birds food and Dylan’s products at the signal hill location but for clothing this is the store I always rely on.
Yes I’ve become that person who buys clothes for her dog and I’m not ashamed to admit it my baby is always looking cute as a button. Lol

Horrible location. I went in to purchase items for my pit bull such as treats, shampoo, flea treatment and food.
1. As im walking in an employee stops me asking me if my dog was fixed. She then stated that «because of her breed» it was a good idea to fix her and keep her away from children and our unborn child would have issues with her.
2. I asked for help with finding a yard treatment for fleas and I got a «uhm, anything in that row should work» answer. Horrible!
The place looked trashed from the outside and employees had a nasty attitude, cursing and obviously not wanting to work.

Trash everywhere out front of the store. Trashcan by front entrance is overflowing. This place has been going down hill for years. It has not been renovated since it opened several years ago. Staff is generally helpful but, store room is in severe disarray and it makes it difficult for employees to find items. Manager never seems to be available.

The parking lot in the back of the store is a disgrace to the community!!! It has been in a general state of disarray for several years!!! Weeds grwoing high, furniture dumping, trash everywhere not to mention the unfortunate, and often «hostile» homeless man that has made his «permanent home in the back of the store.
Is it asking too much to have a business that is appealing to the customers that reside in the area? Why should I go all the way to Signal Hill to find a clean, safe place to shop for my dog.
I was there today and there was more trash between the buildings than greenery! I do not know if the City of Lakewood or Petco is responsible for the «urban blight», but I see why my neighbors in Lakewood Village and the Country Club choose to shop elsewhere.

Nick and Jessica rock it. When the lines are long they make sure to take care of you and take care of each other. Nick knows how to take care of his employees by making sure there is a fan blowing cool air so they are comfortable. They know how to communicate with customers so as a customer we don’t get upset for the delay in service.
This Petco has definitely won me over as a loyal customer for as long as I love in Lakewood. I especially enjoy that it’s within walking distance from home.

First of all, I’d like to point out that they sold 3 MONTH OLD EXPIRED FOOD that made my friend’s cat sick. I was told that her cat had diarrhea and ended up having the runs all over their apartment. She then checked the food and saw that it was expired. I don’t understand as to how this Petco could be so irresponsible to not check expiration dates. She went back to the aisle where her cat food is located and saw that they still had expired food on the shelves. SHAME ON YOU GUYS!
It just shows me that 1) you do not care about the well being of the animals 2) if #1 is true, you are working at the wrong place 3) you guys are lazy and incapable of doing your very easy job of making sure that all expired foods are thrown out.
This is just unacceptable, and I will be calling the headquarters to let them know that this location is not only selling expired food. but also needs a new staff because they are obviously NOT doing their job. Unbelievable.
Thanks for giving her a new bag of food, but no thanks for nearly sending her cat to the emergency. and ruining almost all of her carpet and bed. Ridiculous. I hope this didn’t happen to other pet owners, and I hope it doesn’t in the future. Good luck.