Lakewood Firestone Tire Pros

BEWARE OF THIS AUTOMOTIVE REPAIR SHOP!
Yesterday I brought my vehicle in for a cheapo oil change and tire rotation. Over the course of the «complimentary safety check», I was informed The truck needed new brake pads, rotors, serpentine belt, seals in the reared, and transmission seal. The low, low, price was only $ 1407.00, plus tax… Initially I thought Tom (owner), was legit… after getting a second opinion, I found there were parts that were quoted (rotors, etc), that were said to be pitted, needed replacement… not true… I purchased what was needed to do the repaired at Auto Zone, and had the work done elsewhere for a total of $ 290.00, parts and labor included…
What really set me off is when Tom told an older woman that had a problem with her «tire pressure monitoring system», would be $ 138.00 to replace the unit, and install it… this part on Amazon is $ 14.00, then you can get it installed… White Wheel on w.152^nd on Lorain is a good spot to start… Taking advantage of a naïve woman in an auto repair shop is lower than low, she had no idea, and was set up to be led to slaughter…
You’ve been forewarned, please find an honest mechanic, that services what is broken and needed, not someone padding the repairs to fill their pockets…

This place completely and intrusively misdiagnosed my problem and took two days to do so. They were very short with me, unapologetic and charged me nearly $ 200.
I took the car elsewhere as the problem never went away (it started back up as soon as I drove out of their parking lot) Another shop managed to find the problem which was extremely minor and the first thing Firestone should have looked at. Took them an hour and they didn’t even charge me! (It was a loose heat shield and they thought it was a problem with my air conditioning system and timing belt!!!)
After fighting with them to refund my store card, which they reluctantly agreed to do… but not without me providing a hand written «DR’s excuse» note from the mechanic shop stating what they did to remedy… they couldn’t figure out how to refund the card and then asked me if a check was OK (even though they have a sign on the counter that states THEY accept NO CHECKS!!!)
At that point, I felt out of options so I took it. Let’s hope it doesn’t bounce…
Just don’t go here for anything other than an oil change or new tires… even then, steer clear.

They were able to get me in for an appointment within a day or two of me calling. I showed up 10 minutes early and they started working on my car right away. I got an oil change and when he asked if I had any coupons and I said no, he offered to give me a $ 10 off coupon. I also had a rattling under my car. They found that my heating vent was bent so they just bent it back for no charge! Friendly and efficient! I would go back again for sure!

I cannot say enough good things about this place.
I was in a very tough position with a flat tire and needing to be on the road in 5 hours. This service team George, Rich and especially Tom Webb, went above and beyond the call of duty to make this happen for me. He rushed a delivery of tires ensuring I received the proper one for my vehicle. Then was COMPLETELY honest with me about whether I needed two or one new tire based on the tread and legal ramifications of the manufacturer. They did not try to sell me something I didn’t need, or couldn’t afford. Tom even went into back records to see if my old warranty was good on the tire that blew.
From the moment I called them till I was out the door and on the road was just under 3 hours. And I thought I would have been stuck for a night.
I will NEVER go anywhere else in the Cleveland area for repairs or tire needs.
The customer care and quality assurance here is unsurpassed. They don’t make people like this anymore.
Thank you guys. Thank you!

Went here today after I slid into grass on the highway.
The guys where great, told me what the problem was and fixed it FAST!
I like that they did not try and sell me things I did not need.
And repairs were only $ 40.
Will come back here.

New to the Cleveland area, and living in Lakewood, I tried the Unilocal Recommendations for Lakewood Tire and Auto Firestone. George Birsic and staff could not have been nicer, more knowledgeable, and more personable. I had routine inspection and needed brake work. Everything was carefully explained along the way. The work was good and reasonably priced.
Since I plan on returning, I purchased a Car Club membership which will save me $ 400.00 over time.

Super friendly and they took care of my «rattling» sound for free! I kid you not. And they gave me recommendations for a possible future repair (car is still safe, just old age) for my next oil change.

Every three or four months for the past eleven years, I gather up my courage and drive my aging 97 Saturn up to a local garage for an oil change. I sit quietly as I watch the mechanics lift my car into the air and look around underneath with a flashlight. My stomach rolls into a granny knot as the service writer grabs his clipboard as approaches me with the «list of things they found». I sigh as I grab for my wallet and spend nearly $ 300 for another oil change…
Then I found Lakewood Firestone. Rich and the crew are as nice as could be. They’re not pushy and they appear to be honest when suggesting additional services. I’ve bought tires, a new radiator, brakes, a muffler and an alternator from them. They’ve shut off my infernal «Service Engine Soon» light with an oxygen sensor. Best of all, if the service on my car was going to take more than a reasonable amount of time — they’ve lent me a car so I could go about my day!
I still tense up when it’s oil change time, but I know that Rich will give it to me straight and honestly let me know if any additional service can wait until another time. The Saturn just passed 100,000 miles and I’m due for an oil change again soon. I briefly thought of taking advantage of a coupon for a «Quick-​Lube» place, but remembered how well I’ve been treated at Lakewood Firestone.
They’ve never given me a reason to go anywhere else.

When I bought my car last year, the dealership emailed me a «coupon» for a basic oil change for something like $ 30. Ridiculous, right? So when it was time, I did a little shopping and found Firestone, which is conveniently located up the street from my parents. The prices are standard (fifteen bucks for a oil change and basic inspection), but its the service that keeps me coming back. These guys are super nice and knowledgeable and they don’t mess around. Good job guys: D