Enterprise Rent-A-Car

called twice prior to reserving rental online to verify payment method and information needed.
was told $ 150 with recent utility bill paid in full. arrived at location and was told $ 335.
website/​staff needs to be accurate, an hour of my already stressful day wasted because this location and site aren’t clear.

I was in an accident at three o’clock on a Friday and in a rental car at 5 o’clock that same day. They picked me up, got me into the same sized vehicle I was used to driving and had me on my way in a very brief time. I appreciate their kindness and professionalism in such a stressful day.

Awesome group of young guys that work at this particular location now! Very friendly and the customer service is exceptional! I rent cars from this location often for business and I always enjoy the experience. They pick me up when they say they are going to pick me up and always bring me right back home when I return the vehicle.
Donald P Denault

During my second rental at this location I was spared the insurance-​upsell but did have some problems applying a coupon. The agent tried a few things and made a call… After working on it diligently for 30 minutes he said he would make a note about the issue and deduct accordingly upon returning the vehicle (which he did.)
After dealing with the coupon situation I was assigned a canary yellow Kia Rio (for a midsize reservation) with two thirds of a tank of gas. I hate this because I can’t maximize my gas rewards, and often end up overfilling the tank. I managed to overfill this time and the agent was kind enough to credit a few bucks (worth a couple gallons of gas.)
Although this was by no means a perfect rental due to the issues with the certificate and getting a Kia Rio with less than a full tank, it was significantly better than my last experience here. Maybe next time I will try the «we’ll pick you up» service again to see if it goes as smoothly as the pickup service from Hertz.

I JUST got back from a wonderful vacation in Cleveland Ohio. At the beginning of planning I was tasked with renting the car.
FAIL #1) I booked the car rental at Lakewood. This is NOT the airport. When we took the shuttle from the airport to the Enterprise rental place, we were told it’d be more expensive if we switched to the airport location and it’d be in our better interest to go to Lakewood.
We Lyfted it to Lakewood.
FAIL #2) We get to the check out portion of the rental process, after we had been thoroughly explained what was going on and what we were agreeing to, and my luck strikes again. I had reserved it with my debit card without any issue, but since I was an out of state driver I needed to provide a credit card. I present my credit card. It’s denied. WHAT?! We try again. Still denied. We call. Apparently I brought a card that had been reported as missing or stolen! And there is no way I can get a temp print out, no way I can get my numbers read the Enterprise because they need a physical card present. I just could not win.
Thankfully my boyfriend has an amazing mother!
She rushed over. We used her card. Added an additional driver for $ 40/​day. And thankfully, we were on our way!
This was merely the first hour of the trip and I had already severely failed but thanks to Enterprise everything was handled smoothly with no issues and with every solution available. We were specifically helped by Sean McCue. And he was AMAZING! He was super patient and super attentive!
When we went to return the car we were told by Sean Gergacs that Sean McCue had been transferred or was visiting from downtown and so we could not say bye but it made me that much happier to write a review!
Thank you Sean McCue for making my ultimate daily as easy as possible!
Thank you Sean Geragcs for helping us with the check out process! Another easy procedure. I was slightly paranoid that they didn’t want to take my receipt for the gas fill up but it is a nice souvenir! Gas is $ 1.99 out there versus like $ 3.98 out here! But I digress.
Thank you guys! We wish you well! I hope to rent with you guys again and next time I WILL BE PREPARED!

Car was ready when I arrived in Cleveland on Sept 10. They were very busy earlier and could not pick me up when I called, so I took a cab. No big deal. In less than 10 minutes I was driving off in my rental.
Car (Jeep Cherokee) was clean, drove well, reliable, surefooted — everything I needed, especially in the torrential rains that fell during the next 2 days.
Returning it was no problem on Sept 14. Everything went smoothly. Many thanks to the staff.

Excellent availability on short notice, great hours, lowest prices, friendly staff– really everything I look for when renting a car. I’ve used them several times over the last couple months and have been very pleased, this is where I’ll be going when I need a rental in the future.

The WORST customer service I have ever had…
Called to make a reservation, Marlowe told me there was no problem, show up in an hour.
I walk down to the location and there was nothing reserved for me!!!
They told me this is a common practice! To tell someone they have a car for you and you go down there with nothing available but vans and trucks at 4−5X the price!!!
I will NEVER do business with them again…
I wish I could give them less than 1 Star

The customer service at this particular location is terrible. I wanted to use Enterprise because they «pick you up». Except when they don’t. Also, just basic manners are lacking here. Greeting your customers appropriately, making eye contact, and just a simply «I am so sorry this happened» will go a long way.

Rented several cars from here and they general do a terrible cleaning job. I’ve had to return 3 cars because they’ve smelled like cigarette smoke and/​or vomit. The car I currently have was given to me in the winter with bald tires and no windshield wiper fluid. It seems like this location takes no pride in the cleanliness or quality of their cars.

I had a pretty good experience with Enterprise. They provided me with a car while mine was getting body work. They went the extra mile for me to drop the car off at the body shop, and pick it back up from the body shop once I was done with my repairs.
The only reason I didn’t give them 5 stars is the minor issue with the gas when I first got it. Basically, they gave me a car that was running on fumes when I got it, so I had to go to the gas station and play «guess how much gas you use in 2 days».
When I called them the day after, a manager (Frank) heard my complaint, and reimbursed me for the extra gas I left in the tank. He definitely made it right, and I would definitely use them again.
… Except I may call them ahead of time and make sure it is dropped off with a full tank of gas. :)