Cold Stone Creamery

Floor was filthy and they were not cleaning the area between making the different items. The young ladies behind the counter were very nice but they were very overwhelmed. The store has a B rating, not good for an ice cream place.

Came here for dessert and was not let down! Boyfriend got a shake and I went for the mint chip signature pick and it was super yummy! Mint ice cream, fudge, chocolate chips, and brownie all in a waffle bowl! The girl helping us was suuuuper nice and went the extra effort to make sure mine was cute so I could take a picture! Will be back!

i went to coldstone in lakewood to purchase ice cream for my son’s birthday. upon arrival there were two young ladies behind the counter serving customers. there were two teenagers, a girl and a boy, that were standing at the counter. one younglady was serving the teenagers. during the preparation of their multiple orders there was a lot of chatting about activities that had nothing to do with ice cream service or preparation.
at the same time there was a family of five that could have been serviced more efficiently by two rather than one server. during the time that one of the servers was taking and preparing the orders of the family of five, the two teenagers remained at the counter eating the items they ordered and socializing with the second server. I wondered the teenagers did not to outside with their ice cream.
much to my dismay, i waited to be serviced for at least 15 minutes because there was only one server working with the «paying customers».
during the time i was in the store i observed the «socializing server» prepare at least five «love its with quite a few add-​ins. i observed no money changing hands between the chatty server and the two teenagers.
the teenagers boy would take out a dollar and placed the money into the tip jar.
to hand the merchandise out for free, being inattentive to paying customers is unaccptable. i wondered as i left the store if the owner/​manager would be happy to know that five or more love it cups were given away to «non– paying» custimers.
then both server had the audacity to sing the tip song over the observed 2 or 3 dollars placed in the jar. so the servers get paid and the merchandise is handed out to friends! i chose not to leave a tip. had it not been my son’s birthday i would have left the store without a purchase.
as i left the store i counted five people waiting in line. «chatty» server was still in conversation with the two teenagers.
my recommendation would be that the owner/​manager should come in a check on the staff, or determine a procedure to match sales with the amount of inventory sold each night.
i love having a coldstone so close to my home, but in the future i will patronize the store in bixby knolls.
but with merchandise going out the door for «free», i don’t think they will continue in business much longer.

Overpriced and overly sweet! Sounds weird considering I’m reviewing ice cream and it is supposed to be sweet. However, I leave here craving a gallon of water to wash down the sugar. I don’t see how they can charge $ 4-​$ 5 for ONE scoop of ice cream when it isn’t anything better than stuff you get at the grocery store. There are a ton of restaurants around this place but the place is empty for the most part. Service was awesome… I wouldn’t come back unless I got a free gift card!

Been a fan of Cold Stone ice cream but this location has sadly disappointed me. I asked for a Love It size and i dont love it. I think there is room for improvement in which the size of the cup could be filled with ice cream rather than empty space

Awful, after seeing an employee spit in his hands and continue to serve ice cream without washing them I’m never coming back. 1 star.

Great customer service and good ice cream. Pricey. Plenty of staff that keep things moving, seem friendly, and attentive. At these prices, that’s a good thing!

Ok Cold Stone a review well obviously the ice cream is wonderful and so many possibilities the mix-in’s are so numerous. This Lakewood shop is busy yet never a long wait. The crew is always happy and all fun singers. I like to tip while ordering just to Change things up and keep them singing.
I love strawberry with different types of chocolate so yummy

I been to many ice cream shops but never like this one were they tell the customer how do I make a banana split. Wouldn’t go back

I went to Cold Stone and ordered a Chocolate Ice Cream in a Waffle Cup with Almonds and Marshmallows (Rocky Road).
It was so good! Their ice cream is not cheap, but it’s really good.

Great ice cream. They also have. Low calorie low fat option but you have to ask for it and is often is Icy. Love the punch cards but have to use in the sane store.

I did not get the names of the 2 young gentleme working sunday 9÷7÷14, but just want to compliment their commitment to customer satisfaction. I ordered a cake online and did not pay attention to the date of pick up (hey, its early sunday-​i work six days a week, cut me some slack) so I had to go to the store and cancel the order. The gentleman that helped me asked if I just wanted to pick up the order today? so they called the online order co. and changed my the pick up date, all with a smile on their faces. Kudos.

What can I say I love Ice Cream! And ever since I moved to Lakewood about a year ago this becomes my go to place for Ice Cream! We walk here all the time and the staff is always cheerful and friendly! If you drive they have a parking lot with plenty of space. What I love is when you give them a tip they sing a song Too Cute! There is outside seating to enjoy your ice cream outside. They have cakes and other goodies! I love Cold Stone! It’s always plenty of ice cream even in the smallest cup «Like It» is good enough for me :)

The gentlemen in here were very friendly and quick. It seemed that they wanted to sing, they were so chipper. All of us were very pleased with our flavours: 1) chocolate with cherries and walnuts (Auntie), 2) strawberry with Oreos, chocolate chips and caramel (Mommie) and 3) Cake Batter with Snickers, M&Ms and almonds. Sabroso!

Well, not once but twice they didn’t have milk to make a milk shake? Really?!? There are certain ingredients needed esp. when the business advertises it as one of their top selection for consumers. I don’t blame it on the workers, this is a management problem. The least you can do, is provide the appropriate resources so that customers can get the full experience. Not being told, «Sorry, we’re out of milk» 2x! Not cool. Mgt get it together. Don’t put the burden on the workers.

Definitely one of the better Coldstone’s in the area.
Parking isn’t too bad. Ample enough for this little strip mall. Coldstone’s is hidden near the corner of the strip mall.
The bf and I have visited this shop a few times, but have been greeted every time we’ve walked in. There’s almost always a line of a few people in front of us, but the employees work pretty fast and they know what they’re doing, so the wait isn’t too bad. I noticed that there is typically only two employees at any given time, even when I think they might get pretty busy.
Pretty easy to order. They ask what you want, they make what you want, and you pay for what you wanted. One employee will typically deal with an entire group of people, while the next employee will take order for the next group of people.
Great ingredients, great ice cream. Will probably come in more often now that we know where it is and haven’t had any bad experiences yet…

Woo, birthday cake remix! My favorite. Cake batter ice cream, brownies, fudge, and sprinkles combine to make one of the best treats I’ve ever had.
I love all of the songs that they sing whenever someone tips them. It’s a very fun experience. The only bummer about this location is that they don’t have any indoor seating so you either eat your ice cream outside, or you can eat it in your car.
If you’re coming on a weekend night, expect a line, but the employees seem very cheerful, and the ice cream is amazing, so it’s definitely worth the wait.

I used to work at a Cold Stone Creamery for 3+ years back in my high-​school/​early college days. My boss was really big on giving customers «The Cold Stone experience», but I did not experience that here! The crew member who helped me looked like she did not want to be there, did not even say hello when I walked in and made me wait while I was the only customer in the store. The portions here are smaller than what they should be and my sweet cream ice cream with brownies tasted like it had vodka or some type of alchy mixed into it.
Either that chick was taking shots on the job or I’m trippin’!

Where else can you get great ice cream, and a song and dance show at the same time?
I kid you not, this cute boy working at the counter sang us a song after we got our ice cream… american idol hopeful! This is after he mimicked the chemistry lab and mixed a bunch of stuff of our choice together.
oh oh, they also have ice-​cream cupcakes in like 6 diff flavors.

What I like best about Coldstone is how versatile they are. For instance, they have many shakes and sundaes on the board, but if you prefer another flavor or add in, their philosophy is «yes, we can do that» to pretty much anything you request.
Most people prefer to get a «Custom Creation.» The way this works is you first choose your base ice cream flavor; there are 9 regulars with seasonal options always available. Next, choose your add-​ins. There are candies (snickers, butterfingers, M&Ms to name a few), nuts, fresh fruit, cakes and cookies, or other add-​ins like peanut butter and chocolate chip cookie dough. Get as many as you want, there is no limit! A crew member then mixes it all together on a chilled marble slab for your own one of a kind creation.
They also have an entire healthy menu with no-​sugar and no-​fat treats that are really not that bad. You can substitute the healthy ice cream into their treats (e.g. shakes) for a cool guiltless hot day treat.