Cold Stone Creamery

I forgot my coupon, initally condescending young lady behind the counter (whose eyebrows were soooo much more fabulous than her customer service) told me that I could simply access the digital coupon from their website and so another guest and myself frantically searched, finally we gave up and asked the employee exactly where on the website the promo was, a second employee Briana comes from the back and tells us that that is completely incorrect and that we were not going to be able to find coupons online, frustrated I told her to disregard my need for a coupon and that my order was going to be 4 child size orders. She clearly wasnt listening and instead scooped all like it sizes. the total was over 21 $ I told her there was clearly an error and that the sizes were not correct. Instead of simply transferring or even simply charging us for the smaller size she does a dramatic sigh and then tells me «im sorry but this is what you asked for and I made sure to ask you» clearly she hadnt… needless to say after a very disappointing experience with attitudes colder than the ice cream I will no longer visit this coldstone.

This is one of the better Cold Stones that I have been to, the Ice Cream is great and the staff is friendly and good at their job. I like the pralines and cream shake, it was beyond delicious. I wish they had more chairs, but I guess most people order and go. Either way, easy parking and some tasty treats!

It’s a vacation and I wanted ice cream. Cold Stone Creamy was there. The wait wasn’t long — I was amazed at how fast they made my special order of German chocolate cake, (with coconut) and pecans all served in a chocolate dipped, peanut sprinkled waffle bowl, (I said, I was on vacation:-).
The store was tidy inside and out and the servers sang a funny jingle every time they got a tip.
Truly, the stuff of nice vacation memories that will make you smile weeks later when something happens that makes you think of it.
The only downside to this treat was the sting of the price, $ 16 smack-​a-​roos for two small cups of ice cream and my waffle cone, (small). Ouch!

I love this location. The staff are super easy going and friendly. The young man who helped me had to tackle having 2 workers doing HVAC and ceiling work, while trying to take my order. The cooler wasn’t working, so my favorite ice cream and only place to get it in WA is here… so I ordered something else as the other was frozen solid and didn’t want to put the kid thru that much work. I got my order, they sang me a song and off I went. FW location is ok, but this location is AWESOME!

Good cold ice cream! Fun to watch them «create» your particular concoction. Plenty of signature creations to pick from or you can build your own with their different flavors of ice cream & mix ins. Also they have various dipped & plain waffle bowls/​cones if you want a little extra crunch. I always get the LOVE IT size and am always still sad when it’s gone. Fun to take kids as they are fascinated watching the process.
If you leave a tip they will sing for you!

Came in for delicious ice cream goodness. Nathaniel gave some of the best client service I have received ever. Courteous, kind and patient with my indecisive decision making abilities. Seriously. He was amazing. Thanks, Nathaniel! You’re the best EVERRRRRRR

I normally eat ice cream at Baskin Robbins but today my wife and I decided to try Coldstone. Everything was fine until I walked in the door. The employees begin to sing Old McDonald had a farm. I had no idea why, the employees was very disgruntled. I immediately turned around and thought to myself this is why I choose Baskin Robbins. I’ll try again at a different location.

Great ice cream! Their cakes are pretty great also. I love that there are so many combinations.

With no real ice cream parlor around and a massive craving for ice cream that didn’t come from the freezer aisle, it was either here or BR. Sad to say, it was lackluster.
The ice cream was extremely gummy in texture. It didn’t have that rich, creaminess to it. I also found it to be extremely over priced. Two small size scoops in two waffle cones ended up being just under $ 15. What the heck?! This wasn’t even homemade ice cream to begin with!
With that being said… Subpar ice cream came with partially broken waffle cones. Place was dirty. Table tops were covered in melted ice cream drippings and sugary stickiness. Trash was all over the floor. Door mat was sticking out like a sore thumb being away from the door. Can’t blame the weather on this, guys! Today didn’t rain, so no excuse as to why it was messy. At least 3 workers behind the counter in an empty store, yet no one cleaned it up until we left at closing time.
I’ll pass on ice cream next time. I’ll have better luck with a tub of Ben and Jerry’s.

We recently went in a few minutes before closing. We were welcome in with warm smiles and greeted promptly. We didn’t feel rushed or feel any vibe of disappointment of being the late customers. They were all friendly and our ice cream was great.

I’ll give it 2, one for the service which was good and one for the chocolate ice cream. However the mix-​ins were horrible generic versions of the real thing and for the price I would have expected more. I got the peanut butter chocolate love it size. The peanut butter had a funny texture and oily feel not like real peanut butter. And for a medium size they gave me ONE peanut butter cup that for sure was not Reece’s.
The ice cream was good. And the gal serving me was nice and friendly but I have to say that I was highly disappointed.

Sometimes ice cream is worth any price.
At this Cold Stone, that depends on your budget This place is overpriced, but the quality tells you why. I had a gift card by the way.
There were many Flavors that can fit anyone’s taste. I had a signature flavor (Which costs a little more) of Berry, Berry Berry Good. Was very good, and the berries were fresh.
Staff was friendly too.
Overall, if you can afford it, go for it. If not, go buy a $ 1 ice cream cone at McDonalds.

Ice cream is delicious, smoothies not so much! I ordered a strawberry banana for $ 5 and it was watered down. Worst smoothie I’ve ever had. It was also 15 minutes til closing and management already kicking us out. We’ll be going to baskin Robbins from now on!

Sometimes a dude just needs to make a bad eating decision. Sometimes that bad eating decision is a sugary nuclear gut bomb that creates radioactive tummy squids. This is the spot to stop at if that’s your thing.
This place is ALWAYS messy and dirty. Always. I frequent a lot of ice cream parlors, frozen yogurt shops and dessert cafes and this Cold Stone is significantly messier and dirtier than all of them… combined.
Due to how they make their frozen treats there is usually a small line which is to be expected. The staffers are typically pretty banal and lacking any real motivation or excitement… until you tip them and then, like automatons, they hop into action with a scripted song and dance. I liken this to the ride It’s A Small World… but with less whimsy… but more sugar.
The ice cream at Cold Stone is mediocre at best, the toppings are decent in both quality and quantity and the portions here are ginormous. A trip here is more about cramming massive amounts of sugar into your body on the cheap and less about quality dessert. My problem here is usually more about picking which concoction I want to murder my body with… there are so many delicious choices to choose from.
Really, it’s not a bad spot for a frozen snack on a hot summer day but they really could step it up a few notches.
Meh.

I love Cold Stone but this location just does not get it. Too bad they have no competition so they would have to step up their game. If you go, you will get Cold Stone ice cream and mixings, but don’t expect anything more.

Fast and friendly service. My only wish is that they have butter pecan ice cream… sigh.

Best ice cream ever :)

Give them a tip and listen to them yell, chant, sing whatever they do and a lot of different ice cream flavors to choose from.

Cookie ice cream bars and ice cream cupcakes… so many unique flavors to choose from… the cookie ice cream bars come in a 4 pack and the ice cream cupcakes come in 6… this is a dangerous place for me to be at when I’m wanting to be very bad ;)

Cold Stone is always known for their made-​from-​scratch ice cream and interesting flavors.
The value is definitely not there although portions are large if you’re into that. I typically can’t finish even a ‘like it’ but good for ice cream if you’re really into it.