Carrig and Dancer

So my first review is below. I have to say the manager Gary Grover responded to this review immediately and went ABOVE and BEYOND to make things right for us. Wow, he had a crew spend the entire morning fixing all of the errors, insulating the pieces I thought would be insulated, and doing everything and MORE to make things right.
Sometimes service recovery is more important that doing things well in the first place. I am so happy to be improving their review up to 4 stars. The only reason I am not giving 5 is because of our original hiccup.
Thanks guys!
Do NOT hire this company. From start to finish, they were terrible. 1. They said they would bid insulating my walls in addition to the ducting. When they arrived, they said «no» we are not insulating your walls. Unfortunately, I had already given them my credit card, so there was no option to adjust what I paid given they didn’t deliver on the original bid.
2. Scheduling was nearly impossible. I had to email them 7 or 8 times to get someone to put my job on their schedule.
3. The work: What a mess! Not only did they leave their garbage behind, but my basement looks ransacked after they left. Additionally, their work was sloppy, inconsistent and unprofessional. In some places the ducting insulation covering hangs down more than a foot below the duct! There are holes in the covering everywhere (that the workers made), they missed some of the ducts… it goes on and on.
I have asked Puget Sound Energy to take these jokers off their «recommended» list and I hope they do. I was very sorry I ever hired this company.

Was about to sign a contract with them for window replacement and a couple panes. Found out their process was several weeks before complete — didn’t have that time frame so called to find someone that could complete quicker and found another contractor. That’s not my issue.
My issue is that originally, when the estimator came out, I asked him if just the pane on a cracked slider window could be replaced — there are two huge side by side windows, both having sliding panes at the bottom. I was told in no uncertain terms that it was not possible to just replace the pane, I had to have a new window. In addition, because these are matching dual windows, I opted to replace the other one so the frames would still match — to the tune of $ 4,000.
Come to find out, with the new contractor the pane itself can just be replaced! No need for new windows and for a sunroom there is absolutely no need for me to do this. Boy, was I almost scammed.
I do not recommend under any circumstances. I though these guys were safe because they were recommended by Puget Sound Energy — think again!

Great experience.
Steve was an excellent salesman.
He explained everything and was even willing to negotiate some technical points after i became educated in the JM product line. The workers Tot & Randy were both outstanding. Did an excellent job. Very detailed and thorough.
One of the reason i was skeptical with Carrig and Dancer was the price. But to use 3 different subs to get the work done cheaper would of cost me in the long run.
[We have heard the stories]
They did an Outstanding job to my Complete Satisfaction.
We HIGHLY recommend the JM product over cellulose as it is much better Quality (researched them both)
Thank you.

Where to begin with this company? Nearly three years ago, I got a bid to have 6 windows in my home replaced. A rep came to my home, told me I would be eligible for an energy rebate, and told me that he’d file the paperwork with TP.
Months later, after not hearing anything, I call. The person who made the initial bid no longer works there, and we find out the application was rejected because my house has gas, not electric heat. So unbeknownst to me, the rep paid no attention to that fact, and filed with the wrong utility. Turns out I wasn’t eligible anyway. Meanwhile, my windows literally have holes in them, I have had to staple plastic over them, and rain and wind are coming through.
Act II: We complete the contract, for wood clad mahogany finish windows, which will match the existing trim, pay ½ for the deposit. Those cost a lot more than the other finishes. They’re ordered, but it turns out they ordered the lower-​cost fir finish, which in no way matches the trim. They did this without adjusting the contract to reflect the lower price. Bait and switch!
Finally, after much arguing and pain, they agree to have the windows stained to match (which ended up taking MONTHS), and to adjust the price. We also ordered some white windows for another part of the house. They are installed, BUT it turned out that they were tan (I was not there to see them unpacked and installed). So ALL of the custom windows we ordered and contracted for were wrong. They ordered new ones and installed them.
Then, to add to all of this, they send a bill with a single line item, and some extra amounts added with a ball point pen. No indication of what this is for. Finally get them to send a complete bill for the balance.
I do not understand how this company stays in business. It took them almost three years to complete our order, they screwed it up twice. Their billing was completely unprofessional, and the staff doesn’t seem to talk to each other.
Steer clear.