Bob Evans

Mandy is the best waitress ever, and we always request to sit in her section. She is courteous, efficient, and she lights up the room with her smile and her wonderful personality. She is a true asset to this Bob Evans location. Sharon W and John D :)

Yesterday, April 11^th, 2016 while I was at Bob Evans in Lakewood, Ohio, 14 115 Detroit ave, I witnessed a waitress by the name of «Barb» take a sundae to a older lady. A few seconds later Barb brought the sundae back to the counter. I watched Barb scrap something off the top of the sundae with a spoon into the garbage can, hitting the spoon on the can while she scrapped. Then Barb took the sundae in the back and then I watched her wipe off the top of the sundae with a napkin. Barb then took the sundae back to the elderly lady. Hygiene is NOT a priority at this place at all!

Always great service and Food is always great. Staff is always so friendly and Food comes out fast fresh. My favorite

I don’t really know why this place has such bad reviews?! Well we did go during the probably least crowded time possible but still our waitress was so nice and friendly! She kept telling us that although life can seem bad right now, that things will get better and turn around the next day. She was just soooooo sweet and getting out food was so quick! As for the food, amazing! And reasonably priced. My friend and I went the other day and it was only 24 dollars!

Horrible Service! I will not go back. Took 20 minutes to get a drink. Really??? Waitress was blaming it on other people. Never again.

I am a huge fan of Bob Evans but for some reason at this location the food is not so good and the service is lack luster.

My husband and I visited this location over the weekend for a late breakfast. Although we were seated right away and the server was pleasant enough we still felt unwelcome. We both ordered coffee and only received 1 re-​fill for the entire visit. We felt like our server was off in the back more than she was on the floor. Even though we saw more of the other severs on the floor running around, rarely did we actually see anyone refilling coffee cups or beverage glasses– it’s like everyone had their own agenda– to avoid the patrons. The funny thing was there was one girl walking up and down aisles studying people and then she would circle back and hand-​out surveys «RANDOMLY” — was she hand picking people to take these surveys??? We would of liked a survey but was never offered one. So, upon our checkout we knew for sure we would be asked how our our meal/​visit was– NOPE, not this time, not at this location. No thank you, no nothing. We have never been in any Bob Evans where they didn’t ask for your opinion at the end of the meal or bid you a good day. My husband and I just looked at each other stunned, I guess they really didn’t want our opinions. To make matters worse, the team lead was standing right there (at least that’s what her name tag said– not much of a lead if you ask me). I think we’ll be going to other Bob Evans locations where they appreciate our business. Also, to note– it was freezing in there. Yes, it was a nice day out for December in Ohio but air condition nice, no-​way. There were more people wearing their jackets in the restaurant then not. And the food, meh– barely warm. Not worth our time or money! I contacted corporate about this terrible location– we’ll see if I get a response back.

I don’t even want to give this place one star! We waited a couple of minutes to get a table at 10:30 am on a Saturday morning only to then wait over an hour for our food. We watched the wait staff stand around waiting by the kitchen to get food meanwhile, the coffee was not refilled, people stood around waiting for the cashier and people coming in were discouraged from staying by the staff working there. It was a disaster and I highly discourage anyone from going there, ever!

Service is horrendous … waiting forever to be acknowledged for a drink, employee attitudes, lack of enthusiasm. Awful. Takes forever to get your food. The plate is hot as hell — and the food is warm. Blah. Never going back.

Worst. Experience. Ever.
I ordered a dinner online as a reward for me and my bud after a hard day and paid by credit card through the site. Picked the dinner, picked the time to retrieve it and paid. Presto, out the door to go retrieve it.
The restaurant was essentially empty except 3, 4 tables on a Saturday evening. The lobby was full of people trying to pay their bills or retrieve their to-​go orders. I waited 20 minutes past my pick up time to get mine and waited another 10 minutes because the cashier was having trouble with the register (either her fault or the machine’s). The «supervisor» had to be called in and he informed me that I shouldn’t have been charged twice, but if I was give them a call and they’ll fix it.
I was charged twice, and for two entirely different amounts. To this day I don’t know what happened. I’m assuming I was also charged for one of the other people waiting in the lobby.
The dinner was completely inedible, even my dogs wouldn’t eat their chicken. It was tough as the bottom of a ten year old sneaker. The loaded potatoes were an inch of fixings, an inch of potatoes and another inch of grease. The only thing that was edible was the cole slaw, which was rather tasty. I apparently paid 58 bucks for it though and now I’m steaming.
Called the restaurant on Monday. Somebody will call me back. Called, Tuesday/​Weds/​Thursday. Somebody is going to call you back — promise. Yeah, OK. That never happened and finally I had to look up Evans corporate number and call them.
I got the extra charge reversed, as well as the meal comp’ed but it was one hell of a process to do so. I got an email from Evans corporate two weeks ago apologizing for the whole mess (I never did hear from the restaurant itself) and they’d love to send me a gift card. I accepted the offer and I’m still waiting as of today. Considering their corporate office is also in Ohio, they must be sending it on the back of a turtle.
There’s no way I’d EVER go back to this particular restaurant, though I will give one of their other locations a try. If I ever get their promised gift card.

Order online thinking it’ll be faster and more convenient so when I get there it’s ready. … guess again, I still had to wait 20 minutes. Not happy consisting the place only had a few customers. I also had to wait a couple mins for a drink carrier. Bob Evans really need to get their sh*t in order or I WILL NOT be going back

1^st time coming here.
6pm Tuesday evening.
A few tables w/​people in the back, a few dirty tables in front.
Manager kept looking at us as he’s taking food out of the window for server. Even when no food coming out, he just stood there, not even acknowledging us.
10 – 15 minutes later, he tells one of the servers to go sit people. She walks away from him, goes to a dirty table, picks up one tiny straw wrapper, comes back (walking with a dazed look like she’s in the twilight zone not sure what she’s doing), throws paper away, ignores that he told her to sit people and goes to help a lady who just walked in, I’m assuming for a to go order, like I thought the others sitting there were waiting for. Then I couldn’t take another minute and I blurted out ‘um, we’ve been here waiting’… She responds by waving her hand at the other few people sitting on a bench saying they are waiting to be sat first. My eyes popped out and I said, ‘your kidding me.’ I waved good bye and said see ya. She didn’t even do what her manager told her to do, she was continuing to help lady that just walked in. I took a pic before we left to show how NOT busy it was and there is no reason why 3 groups of people should have been waiting… And who knows how long before I got there that the others were waiting! Horrible management!!!

I ordered a couple entrees online. Said it would be ready in 20 minutes. I showed up 25 minutes later, paid for the food and waited 35 minutes for my food. WTH? A couple salads with some chicken doesn’t take a hour to make.

We have gone there as a family at least four times since they have opened. It was bad on our first visit, but we thought we’d give them more chances to improve after their initial opening. Nothing has changed!!! The food is often cold, the portions are smaller than other Bib Evans (which we generally like), the service is slow and their uniforms not clean, the restaurant is often not clean, and they are often out of food. This may be the first Bob Evans in history to go out of business!

After coming to satiate my curiousity after it was built, i can testify that
1) the broasted chicken is indeed fresh, not frozen.
2) service at this location seems… forced: it looks like the wait staff could be somewhere else they would be there instead. It made me feel uncomfortable.
3) The price relative to the portion size also would make this restaurant not be a top choice in the future, but that might be my stomach talking as a man, and might not be an issue to you. Just an observation, that’s all.

Hands down the worst Bob Evans! Get there on a Sunday late morning, there is NOONE waiting, MULTIPLE tables available, yet the hostess says, it will be a few, «I gotsta clean da table». Really?! 10 min later, we finally got a table. The section was not busy, a family of 4 sat down 10 minutes after we did and ordered a good 5 – 10 minutes after we did. But who got there food first? They did. Two people vs four! Waitress said, I’m going to figure out what’s happening. Never came back once the food was finally brought out to say, who is everything, more coffee, more water… nothing. But she was Johnny on the spot bringing the bill! Get it together people. Management is failing there and it’s only been open just over a year. Pathetic!

Thought one of the «older people» mentioned in other reviews should offer a review. I enjoy Bob Evans and I was very pleased to see them come to Lakewood. This restaurant can best be described as comfortable. It has excellent parking and is a building that was built as a restaurant not wedged into a vacant storefront. The décor is bright and it is very clean and well maintained. The menu is typical Bob Evans but all the items I have tried are well prepared. Menu items appropriate for any meal of the day. Love their breakfast selections. Today tried their new Brioche French toast. Very tasty. My wife loves the pot roast for dinner and I am a big fan of the broasted chicken. Take out breads and pastries are available. Specialty holiday meals are also available. Comfort food at a reasonable price in a pleasant atmosphere.

For those wondering why anyone in Lakewood would choose to eat at a chain breakfast restaurant when there are umpty-​umph tasty independent restaurants, bars, diners for breakfast, etc. here, if you need to «eat out» with seniors or kids who like to have a standard menu to pick from and don’t want to drive clear out Center Ridge Road to find a place, this Bob Evans is for you. It fills the gap left when the IHOP in a different part of the ‘Wood moved out a few years ago and was replaced by yet another Mexican joint. You can take your 80-​year-​old dad, visiting Great Aunt Sally, or little cousins here, they can order the same Rise n’ Shine they get back home in Indiana, the restroom probably won’t look like a rejected Stones album cover, and you will have less ’splaining to do than at an indie place about eccentric patrons and help («Mommy, why does that man keep saying f_​_​_​»?) or about why the regular at the next booth ordered the same as your elderly relative but received a visibly bigger portion of meat and extra gravy since she’s buddies with the local diner wait staff.
This Bob Evans, being new, is spiffier than most, and the menu, like I said, is average but consistent. If you stick to the standard offerings, the prices are generally no more than a couple dollars higher than an independent diner, and the portions are usually large enough to require a to-​go box. The greeters and counter staff tend to be super-​friendly and «on»; the wait staff are sometimes good, sometimes meh (and the person serving you usually seems to change at least once mid-​meal — either they work really funny shifts or they have a strange way of dividing up the work). Since it’s a Bob Evans, we expect a certain amount of bored service and simply adjust the tip based on the level of engagement we get.
One nice thing they do is have designated charity days when, if you mention a certain local charity or show a flyer, they donate a percentage of your bill to said charity. We like to go on the days that benefit the Lakewood animal shelter. There are other ones too and a calendar on display showing the different days (or you can check their website). Wish more businesses would «give back» to the community in this way.

I went there last Sunday for breakfast. The place was busy but there were some 6 empty tables, the manager took my name and made us wait for 10 minutes. Some of the empty tables were dirty, and some were clean ready to be used why he didn’t sat us on one of them? Idk there were like 40 people working and the place was a mess i ordered the blueberry pancakes with sausage i got the pancakes 10 minutes later and the sausage 25 minutes after. This place is a mess very unorganized, nobody came to check on us or offered an apology, so i dont think im going back again i rather go to ihop on avon lake.

You can froth at the mouth all you want about local business vs corporations. When it comes to breakfast, most local places are as clean as a bus station. This place is immaculate. Small and modern to fit in with Lakewood (not your typical barn sized hee haw you find at any highway exit). The food is pretty much like any other Bob Evans. Edible yes. Memorable no. Sometimes diarrhea is memorable. They push their specialty breads hard here. A display up front, «grains» motif all over the place. You know what? They make a damn good banana bread. As for corporate spots failing in Lakewood? Sure, it’s happened countless times. That Five Guys came and went quicker than I could fry an egg. But 56 West was a local breakfast biz with lots of buzz. It went belly up (or sunny side up if you prefer) in a couple years. All the bars on Detroit change concepts annually. This place almost too smartly built a location right next to a ton of senior housing. Bloody brilliant if you ask me. I see them hanging around. I don’t really even like breakfast all that much. The Judd Apatow of meals. Filling, good for a laugh, but ultimately pretty boring and free of imagination. All that said, I dig this here hash house. More local jobs is okay by me. Old people gotta eat too you know.