Big O Tires

Probably the worst customer service ever. I call about 9am and asked if they could mount 2 tires for me they said yeah so I dropped them off at 10am. So it’s 3pm and no call or nothing from big o. I call them to see if they had got my tires mounted they said no we haven’t got to them yet he then said about 45 minutes to an hour so I’m like ok cool. I get off work early go down there around 5 pm expecting them done and nope there they sit where I left them 7hrs ago at this point I’m very upset. I asked Brain so my tires never got mounted he then say I only have 1 Bay. I call B.S. you do not need a stall to mount 2 tires that are already off of a vehicle. When I was dropping off the customer in front of me was told that his car will done in about 45 minutes seem like they pick and choose who gets thier attention. This whole experience has really put me in a bind as now I don’t have my personal vehicle because it sitting in the driveway on jack stands and my wife has a doctors appointment tomorrow and I don’t know how I will be getting to work now thanks a lot Big O!!!

These guys are amazing! Brian took care of me from start to finish! That included whisking me in to change out two bald tires I purchased new from Discount Tire in October. I had a meeting to get to and he did his best to motivate is team to get me out of there in time. Not only was he considerate of my schedule but loaned me two used tires to make it safely to my meeting and back to him for an alignment (which was also incredibly fast, and these guys were busy). I can’t say enough how much better this experience was compared to my interactions with Discount Tire. I was not just sold some tires and shooed away, I was advised on how to make my vehicle better and safer. No pushy salesman techniques. Just a man taking pride in his work.

This place can be busy, but there is a very good reason why. They go above and beyond to service your vehicle and always take care of the customer with honesty and integrity. I wouldn’t take my car anywhere else!

I purchased new tires for my 2014 Jeep Grand Cherokee SRT recently (repeat customer). Cory did a great job of letting me know my options and availability, and getting my Sumitomos to the store the next day. Brian advised me of critical brake pad wear, that if not caught sooner, could’ve resulted in caliper/​piston damage (i.e., BIG $$$). He got my new brake pads and rotors installed during the same tire install visit, and an alignment, too. Thanks Big O for keeping me on the road, driving hard and stopping fast!

Chris was so helpful! I had to come in at the last minute to have a flat tire fixed and Chris got it done quickly and was so nice and accommodating. Great service!

I had to emergently go to this location due to an unexpected blow out and I could not have had a better experience! Chris was the best!!! He came right out because it was clear I had a problem and helped me right away. He wasn’t pushy and did not try to sell me anything extra. Chris was truly excellent!!!

Great service! Went in today for an oil change and only took about half an hour. Staff is super friendly and professional, will be coming back for sure!

Fantastic! We are always we’re going to a new shop when it comes to anything with the car because we want to know where going to get good honest service! That being said these guys were fantastic! We called to see if we needed an appointment for a tire rotation and were told to just come in whenever. They promptly helped my husband upon arrival. They were fast, friendly, and knowledgeable!
when you are blindly walking into a new business location it is good to know that honesty and efficiency still exist! Thanks for not letting us down!

7 days ago, I bought 4 new tires from this store and the experience was quick, easy and hassle-​free. I called at 10:30 am on a Saturday, they were able to get the tires I wanted within an hour. I came in right away, and a few hours & $ 500 later, I was on my way.
Fast-​forward 6 days, when one of my tires went flat the first time I drove it on the highway. I hadn’t run over anything, no potholes, no nail in the tire, it just went completely flat. This is where my positive experience with Big O ended.
I was able to inflate the bad tire long enough to drive it back to Big O, and dropped it off on a Saturday (at the exact same time we had been in the week before, around 11am). I got a call back an hour or so later, asking if I could come back the following Monday (a holiday), because they didn’t have my tire and the warehouse was «done taking orders for the day.» Bull. Last Saturday, when we wanted to buy new tires, they were more than happy to get the tires from the warehouse without a problem. Now that we needed one fixed? Different story.
After stating again that these was a brand-​new tire that had failed and that I needed it fixed ASAP, they grumbled something about «having to drive all the way to Aurora» and agreed to fix it for us the same day.
We then waited several more hours, and received a call that my car was ready. When we got back to the store, Chris immediately presented me with a bill for the mounting & balancing of the new tire, and told me I could purchase a new tire protection plan for the new tire. No explanation for why the tire was flat, no apology for my brand-​new tire going flat on the road, just the bill.
My jaw dropped. How in the world was I being charged for this? When I asked why he thought the tire went flat, Chris literally shrugged his shoulders and said «I dunno, can’t really say.» There was no explanation whatsoever other than a chalk mark on the tire (but no hole or sharp object had been removed) and when we asked more questions, Chris got very defensive and argumentative and said «we do so many flat repairs in a day that we can’t keep track of all that.»
What?!? At this point I was very upset and repeatedly asked why the tire went flat, what they thought could have caused it, etc. etc.
Thankfully Corey (the manager?) came in at this time, and after joining Chris in arguing with us for a few minutes, he finally offered to put the old tire back on the rim and see if he could find the hole or the reason the tire failed. We waited nearly an hour for them to put the old tire on the rim, and submerge it in a water tank. Guess what? NO HOLE. They could not find a single reason why the tire had failed, meaning that it was a faulty tire and not something I had run over or done to cause the flat.
At this point, Corey finally agreed not to charge us for anything (including a new tire protection plan) since it was clear the tire was faulty.
But wait, it doesn’t end there.
Chris decided he wasn’t finished with us, and told me to my face (and I quote) «If this happens again, I can’t guarantee it will go as smoothly as it did today».
What in the ever loving HECK?!? Was he threatening me, just being plain rude, or both?
I then got back in my car and saw that the flat tire compartment of my hatchback trunk was a total mess. The floor mat was tossed onto the front seat, my tire irons were strewn about the back, and the few personal items in my trunk had been tossed around the car. It was clear that whoever was working on my car had not cared enough to clean up after himself. (Why were they even in my spare tire compartment to begin with? It makes no sense and I was too irate at this point to ask any more questions).
I will never, EVER be setting foot in this store ever again, nor will I ever spend another penny at any Big O. I made a complaint to Big O corporate and to their national customer service number, and will continue to make my experience known so that no one else is subjected to the ridiculous treatment I received today.

I came in on a weekday at around 9am, got in quick and got out quick

Right in the middle of rush hour, I discovered my tire appeared to be flat. I was able to get my vehicle over to Big O on Union where the manager by the name of Brian quickly diagnosed the problem, remedied the situation and had me home in time for dinner. I thought for sure I’d be there all night and was pleasantly surprised at the efficiency of the operation and courteousness of the staff. Thanks much.

My first experience with the store I would have to say wasn’t the best. But after speaking with the owner Drew who was sincerely apologetic about the situation, I do have to say made a turn for the better. In the end I was very satisfied with the work that had been done to my vehicle and ended up leaving very satisfied for the most part. The owner of the store had very good customer service and kept to his word, which my husband and I appreciated very much!

Friendly, awesome, trustworthy staff! Chris was very helpful and had my car in and out in a half an hour… would recommend big O to anyone needing to tune up their car.

Big O took great care of me! Friendly, responsive and professional staff and very efficient. Brian, the sales manager, asked questions about how I use the vehicle before making a thoughtful recommendation. I put a lot of miles on my car for business travel and will definitely be a repeat customer for not only tires, but all car maintenance services. I’m a fan!

Awesome service and incredibly friendly staff. I set up an appointment for an oil change and they threw in a tire alignment for free. Quoted a time and recommended Wahoo Tacos for lunch. I came back after a leisurely lunch and they were already done!

1. Friendly Staff
2. They honor their tire protection; no push back at all when I had a bulge in my tire from the lovely Denver pot holes
3. They will do special orders for you; often obtaining the tire (s) within the day
4. In my experience they have really poor time management. Took 2 hours to take my bad tire off and put the new tire on. In the past I’ve been picked up and came back when the work was complete. Since I was quoted 15 minutes this time, I sat and waited… and waited… and complained… and waited. (I’d advise you drop off and come back once they’ve confirmed work was complete.)
5. They did not check the tire pressure prior to sending me off. I would have appreciated it if they had done so; to ensure all tires were of balanced air pressure.

Rip offs. They quoted me something different over the phone and when I went to go pick up my car they quoted me something much higher! When I said they did not mention other fees I was told, «sorry I thought I did.» If you don’t recall telling me other fees I shouldn’t be charged for your mistake. I will not be coming here ever again and if you don’t want to be scammed I suggest taking your business somewhere else. I honestly think it was because I am a female and they could take advantage of me. My key were not given to me till I paid the amount!

I had my tires rotated, oil changed and fuel filter changed on my 2500. I am very happy with Big O Tires. They were very professional and respectful. I was in and our very quick and they had wifi. Good group of people focused on customer satisfaction.

Our car has a weird tire size, which makes shopping for tires a pain, but the website was easy to use and so we thought this place would be the best fit. We came in with a print out of what we wanted, but since the tires had to be special ordered, the technician was able to recommend something in stock that could be ready in 45 minutes. We mentioned having seen a coupon for $ 100 off the Big O brand name tires, but they said it was expired, and so we paid full price. It turns out that the coupon wasn’t expired (they’d been misinformed by corporate), but they still honored the discount even after we paid. All we had to do was show up with the coupon and our receipt. A minor inconvenience, but we’re glad we saved money on such an important purchase. I’d recommend to a friend.

I have taken my car to Big O a few times. Due to my financial hardships I’ve also taken it to a few other shops, also for tires and oil changes. The guys at Big O always get me the best deals possible, they take GREAT care of my car, and I will not be going to the other guys ever again.
Big O is fair and honest, nice and clean, and very fast. My car is always done way quicker than the estimate they give me.