Autozone

I had a lot of help from these guys and gals. Olivia is a wonderful woman and really knows what she is talking about. After calling around to several different mechanics and shops and getting crazy quotes, I went down to Auto Zone to get the alternator tested. Olivia tested the battery, starter, and alternator and of course the alternator was bad. I explained the situation to her and she had a recomendation. I took her advice and was able to keep the cost down by $ 250 and now my car is up and running like new again.

Wow, I have yet paid for services and it was already pretty bad. The guy with an accent greeted us and after we explained our car battery situation, he took a device out and checked the status of our battery. It was clear that we needed a replacement. But when I asked if they can install (last time I was at a Firestone I didn’t even need to ask!), he said they were backed up with service requests! Then he went on to check prices of the battery on his computer. The manager happened to come by and he explained to the manager, in Spanish, what we wanted. After they were done, I said, «so, what did your boss say?» He answered, «he said, I can install it for you if I want to». Well, does he want to? I doubted…
After he gave us a run down on different prices, all of them more expensive than Costco, I told him I’ve got a membership there and he immediately said, «sure, sure, they have good warranty policies…» as if he could’nt wait for us to leave! So we did. But I would’ve purchased the battery there had he been more willing to help.

Autozone can’t be beat for the prices or the Rewards program.
The store is clean and well stocked. But they never seem to have enough employees. And sometimes you just want to get the part and run.
I would say they are the equivalent of Starbucks because they are pretty much in a mile radius.

Hector was a great help putting in the battery.

I absolutely love this place. Every time I go, the staff is friendly, helpful, and just awesome. One visit which sticks out in my mind, is when I needed to get my headlights (the bulbs) replaced. Instead of trying to figure out which of my husbands tools would fit (which takes forever), I was going to buy one to keep in my car, since I go through bulbs often. When I asked for help, the guy who helped me said I didn’t need to buy a tool, because I could change the bulbs without pulling the headlight out. Yeah, I tried that and it’s frustrating. Instead of selling me the tool, he took 5 minutes of his time and replaced the bulbs for me. His easy 5 minutes = an hour of frustration and eventual tears on my part. While I would have liked the tool to have for future use (and frustration), it was really nice that he took time to do change my bulbs and get me on my way.
The helpfulness of the employees is what keeps me coming back, and I recommend this place to everyone who needs to get parts for their car.

Walked in with a nearly dead battery and 40 minutes later drove off with a new one installed gratis. Second great experience at an Autozone. Tony rocks!