US Post Office

They had a passport fair yesterday and we came later at 7, they were supposed to stop letting people in but Mike let us in and it was so nice! Also Ralph helped us get all of our paperwork together and send off our passports! They are all super nice and understanding! I will be back

Wanted to give a thank you to Mike and Ralph, who helped us tonight with our passports. Thanks for staying late and being so helpful. We appreciate the fantastic service.

worst customer service ever! went to get my passport, when I got there the guy told me he would be right with me and to have by birth certificate on hand, I drove all the way back home to get it, then back to the office, was told by a very rude woman that she wouldn’t help me that I needed at appointment. I said well I talked to the guy over there 20 mins ago and he said nothing about needing a appointment. she further wouldn’t help me make a appointment and made some guy do it. he wouldnt make me a appointment either. said if its over 2 weeks out then I have to call some number!!!
I called over and over of course no answer for days.

I give them 3 stars because I know they are small and the people there are trying. Unfortunately, after living here two years I realized how sad this little place is and how inefficient things are here after going to Santee. As an employee of the federal government, I get that they probably don’t get the resources necessary to run effectively, but it’s hard to go through here. Nonetheless, the employees are helpful and stellar.

Cashier #9 has always been rude to me since I’ve been going to this post office. I now drive to Santee for all my postal needs.

Suzie delivered a very excellent service when I came by and visited Lakeside branch. She answered my questions regarding hold mail service intersecting with expected delivery date of a highly important package. She explained clearly the meaning of a rubber band left in my box (i.e. hold mail token). This means that my mail is still on hold service because of out-​of-​town business. Also, she did something exemplary beyond the call of her duty to update me. Thank you so much, Suzie and Lakeside USPS staff. You made my mind at ease.

Very good customer service at the window as well as street delivery. Everyone has been friendly and helpful at this office.

Worst ever. Clerk tried to belittle me for dropping off mail from another city. Says I was adding to the long lines ‚“non-​existent when I entered.” I guess Santee was going to credit for his hard work! Guy needs to stop acting like franchise owner and start acting like federal employee. Also, flat rate boxes are free. They give easy access for people to use the fairly incompetent and inefficient post office… guarantying their employment. So why is there an issue with me grabbing a hand full? Guy needs to get off his high horse!

Long lines becuz only one rep is working makes for a frustrating experience whether it’s right at opening or anytime of day. The attitude & customer service give this p.o. Low marks! Go to another place to get the service everyone deserves.

This is a small old post office. Everything moves a little more slowly here than elsewhere. Just don’t be in a hurry… embrace the down time! :)

I had it with this jerk of a man that works there! I told him off for the last time! Told him to retire if his job is that miserable! I cannot even go to this local post office any more because of him. I drive out to El Cajon, where they are much nicer and not afraid to crack a smile. This man, like others say, is ALWAYS there at the Lakeside location. He will make life difficult for you and find a way to inconvenience you and tell you that he cannot mail your package the way you wrapped it or whatever. He loves to make life difficult because he apparently is miserable! Avoid him if you can!

This post office has rude employees and we have had issues with several missing packages at our address! They claim to have been stolen, but I have reason to believe that it’s an employee stealing packsges!

Lakeside is a «village». With that in mind, many who come in to purchase an item or require the services of a clerk, tend to want to chat with the clerks.
While trying to keep the image of the Post Office in a positive light and still be courteous to the customers, the clerks engage in friendly conversations. This tends to ssslllooowww things doowwnn.!!
Case in point: I arrived at the post office lobby at 4:41 pm on a Thursday. Three customers were ahead of me. That would be 2 being helped at the counter and one person waiting in line in front of me. When I was my turn to be helped, one clerk said to the other,“I’ll go lock the front door.” indicating it was 5pm– closing time. The other clerk was finishing up with customer # 2 that was ahead of me. They had quite the nice long chat.(Not the fault of the clerk).
So, I waited more than 20 minutes to buy 1 stamp.
They have no vending machine or self serve machine in the lobby. I was told in the past that too many «people» used the scales for illegal use
So, no self service or stamp machines and looonnngg waits because grandma, Billy Bob, or the horse ranch guy wants to catch up on what’s been happening.
Recommendation: Use the post office on 2^nd Ave & Peach in El Cajon. The self serve postal machine is the best idea the post office came up with. It’s open 24 hours and is cover with security cameras and well lit.

Every time I come here they are always friendly and very helpful. I love this post office. The longest I have ever waited in line is 10 minutes !

The post office was easy to find and well lit even at 7 PM. There are visible security cameras and I had no trouble dropping off a large envelope for collection on Monday.

You know what after reading about the grumpy guy .wow I was coming on here to write about the exact same guy!. So i had some things that i needed to mail out for work, but did not finish completing the packages till after the pick up hour at my work. Decided to drop it off the next day — (i should have just dropped it off at the blue box) but since I had a box to ship out, I just decided to hand him all of it. He took the time that I DID NOT have and weigh each item, even items I already had postage for that was from the postage meter at work and properly affixed and were correct. He tried to fight me on some items telling me it wasn’t enough but i’ve sent out enough packets/​boxes in my life to know. He was a total jerk. He took my birthday card and weighed it on two machines becuase he didn’t believe that a 45 cent stamp was sufficient — to which it was. I have a friend who’s husband works at the postage office and i know their bene’s rock compared to most everyone elses, and they get to retire after 20 yrs of service — I. E you start at 20 you get to retire at 40. So, I can’t imagine life being THAT difficult. You weigh and handle mail, greet people and charge them for their stamps… WOW.
Some people… will just never be happy. I will avoid this guy also from this day forth, maybe if enough people do, he will get a clue and decide to change his bogus attitude.

IT’S THE COMB-​OVER GUY! This guy alone may be why the post office is going under. If no one sets a standard, his behavior goes on forever. He assures each and every customer that their mail will be returned, or broken, or lost. Why has he no confidence in his work, or the work of the U.S. Post Office? Where is his supervisor? I also drive to Santee to avoid this office. Such a bad experience every time I have to deal with him.
The other employees are abosultely GREAT, but he brings my Unilocal review down to 1 star.

Like someone else has mentioned, there is one man in particular that works here that just seems to hate his life and his job. He’s always very rude and short and absolutely not helpful at all. I will let the person behind me go next if he’s the only one available to help me out. I also take the 5 extra minutes to drive to the Santee post office to avoid this grumpy man.

Mail comes on time but we have problems with getting the wrong streets mail semi often.
At my gals house the mail is always messed up, and for a long while was partially opened if it looked like a check we lodged a complaint and the open mail issues stopped.
and she got a new mail man.
But the mail is all over the places I dont think any houses today got the mail delivered correctly.
Took her mail to the neighbors, and his box had someone elses in it, and that persons had someone elses…
Granted its hot today, but this isnt the first time this kind of thing has happened… its just the first time its been this all over the place