Payne Air Conditioning & Heating Inc

We had a 15 year old unit and added on to our house, so the construction was a great time to reconfigure our HVAC set up. The estimator worked with us, quoted multiple configurations and never got tired of my ideas! We chose two units; one of them is a 4 zone, high SEER and 90% efficient natural gas system. It was not a simple install! They did a great job. Especially chasing down the little things that should be expected on such an involved job. We had an issue or two, but the company stood behind their work — coming back as many times as needed to get it done.

In the middle of moving to our new home and our A/​C stoppped working. Called on a Friday around 4pm and they sent out a service tech right away. Got my A/​C going with new freon and a new thermostat installed and it was cooling again. They were fast, prompt and reliable with great customer service. I would recommend them to everyone and would use them again!

We had an appointment for an annual service call, tech said we had a leak.
Day 2, another tech was sent out and he could not find it, said yet another tech will have to come out, one with a «special tool» to locate the leak.
Day 3, two guys show up, located the leak inside and repaired it.
In one week, I had to be home 3 days for them to locate and repair the leak… what a PAYNE!
When they left, I discovered blue glue all down my wall and all over the white baseboard. This is fairly a brand new home and I was sick.
They tracked in grass, which I guess can be expected, but then I had to clean my guest bathroom, also. Guess they felt at home in my residence.

Great people and great company! Trustworthy and honest.

Although this company is highly used in my community, did decent work with annual cleanings and is an expert with Carrier systems, I will never use them again for two reasons. ONE. They are expensive. They have a VIP membership if you pay a year in advance for your annual service you are entitled to something throughout the year (perhaps emergency service first call deal or something-you’ll have to ask them). This deal is higher than everyone else’s annual check and it’s hard to keep up with. I’ve gotten better service for less by just calling others «outright».
TWO. When they came out for an annual service call they said I had a leak. I paid for the service call. They sent a tech to verify the leak. I paid for that service call. Then they sent a third guy to fix the leak and I paid for that service call. The bill was double what anyone else estimated and involved three scheduled days around my work schedule. Everyone else would’ve fixed it in the same call, with the same guy with materials on their truck. This leads me to believe their annual service a/​c guys aren’t well trained and/​or they want to soak you for all they can get.
My top recommendation is Wards.